Mark Lucas Email & Phone Number

Chicago, Il, Us

Oak Brook, Il

Oakbrook Terrace, Il

Naperville, Il

Sr. SAP Security Analyst. SME for SAP Security operational and support issues and activities. Primary responsibilities include lead support for resolving level 2 and 3 security administration Remedy tickets in SAP ECC, CRM, WM , RCP, and SOLUTION MANAGER, and remediating security roles for SoD violations identified by internal audit. Effectively manage and support a user account base of over 36,000 users worldwide. •Coordinated SAP Security requirements for SAP 4.7-SAP ECC 6.0 technical upgrade, assisting in delivering project on time and per plan for a successful Go-Live implementation.•Resolved on average 65% of SAP Security teams total Level 2 and 3 Remedy tickets annually, maintaining a 3 day or less turnaround rate within a required 10 day Service Level Agreement.•Led training efforts for custom related support processes for new department hires. Created 75% of custom technical support documentation, improving challenged new hire experiences.•Remediated all Access on Demand roles and over 33% of standard IT and Business roles, satisfying external audit reviews and Security Optimization Self Service reports.•Managed SAP Security tasks to deliver Global Available to Promise (GATP), streamlining process of accurately monitoring and providing products requested by customers at specific time periods.•Implemented and administered two different Identity Access Management systems, providing an enhanced user account management experience for both HR and IT departments.

Naperville, Il

Worked as a SAP Security Analyst for OfficeMax Inc. Responsibilities included Remedy ticket administration and support, SAP Security role design and development in SAP ECC, CRM, WM, RCP and SOLUTION MANAGER, SoD violation remediation, project integration assistance, and IAM administration.•Assisted in large Segregation of Duties role cleanup project, reducing companies SoD violation count from 38,000 down to 615 violations in a one year span.•Delivered SAP Security initiative for SAP E-Recruiting landscape install, required for providing internal and external career opportunities for job postings, searches, and applying capabilities.

Itasca, Il

Administered corporate support functions and primary security administration tasks in a lead role. Resolved business and technical support issues. Communicated incidents and resolutions to nationwide corporate customer fulfillment centers and distribution centers supporting 11,000 plus users.•Created and modernized all security administration technical training documents designed to significantly decrease the Single Point of Failure (SPOF) risks with employee turnover.•Monitored and resolved security trouble support tickets for all security related issues using the Remedy IT Management support and reporting tool•Processed monthly and quarterly audit reports conforming to security business requirements.•Administered all employee account terminations covering over 18 systems.

Itasca, Il

Supported customers on all business process applications. Specialized in AS400, Mainframe, and Active Directory application troubleshooting. Resolved support tickets using the Remedy Management tool. Supported a user account base of 11,000 plus users nationwide.•Consistently led department in support calls taken and resolved.•Earned customer service commendations supporting internal company customers.

Bachelor’S Degree, Public Relations

Ciw Master Administrator