Mark Mendez Email and Phone Number

- Create and implement the interactive line management strategy for 2MM small business customers, defining the product vision and roadmap for credit line increases- Product strategy lead in credit line decrease and reinstatement experiences - Product lead for agent servicing experiences for managing account users and business profile information- Product lead for the Paycheck Protection Program customer eligibility, outreach, andfront end application capabilities- Managed multi-team program for accounting software integrations, defining a customer-informed product roadmap aligned to cross organization OKRs in alternative lending and business capabilities.m- Designed and implemented a sales lead generation solution for our 180+ field sales managers, fullyautomating a process that previously required four people 16 hours to complete.

- Manage the customer development process for new products in the personal finance and banking arena. - Employ and evangelize lean development and human centered design - Collaborate with teams throughout Capital One’s business units through research and learning, rapid prototyping, and applied pilot market tests.

Design and implement prototypes for new business concepts in the digital, social, and mobile space. Use six sigma methods and agile development techniques to increase speed

The Emerging Talent Initiative is a rotational leadership development program for high potential college graduates to gain a holistic understanding of the business, processes, and culture of the Federal Reserve. I have held positions in the following departments: Information Security - Threat and Vulnerability Management, Enterprise Architecture - Information Management, Customer Relationship Management, Workforce Development, Finance and Communications.Information Security Operations – Threat and Vulnerability Management Team • Lead an end-to-end procedural overhaul for the Threat & Vulnerability Management Team to ensure alignment with division strategyFinancial Planning and Communications• Managed development of the National IT Budget from planning to governance approval• Provided financial performance support to US Treasury through analytics, project support, and strategic alignment• Developed 2011 Finance division operating plan with key performance indicators and risk management Enterprise Architecture and Information Management • Co-authored a business technology assessment on financial information management for FRB NY & Board of Governors• Facilitated development of seven FRS Technology Standards in the Content Management domain – all endorsed by CIOWorkforce Planning • Designed and implemented a centralized training resource containing standardized information for all Federal Reserve areasCustomer Relationship Management• Drafted a Strategic Plan for CRM with new mission, goals and objectives that align with the National Strategy • Contributed to design and implementation of an Enterprise Service Catalog, co-authoring policy document and standard input templateSpecialties: Business and Technology Alignment, Strategic Planning, Collaboration and Social Networking Technologies, Corporate Sustainability Planning, Qualitative and Quantitative Analysis, Business Case Development, Project Management, Process Engineering, Lean Six Sigma

• Designed a marketing “playbook” for agents, containing ten marketing strategies for increasing efficiency and revenues • Coordinated with endorsement partners such as AARP to set up group talks for agents throughout the state• Facilitated agent enrollment in personalized web communication system to increase customer visibility and brand uniformity