Mark Lung Email & Phone Number

• Consistently achieve five-star rating by providing exemplary customer service and earning customer loyalty• Create work schedules utilizing app software in order to maximize the number of delivery orders. • Maintain records of mileage, gas consumption and expenses to maintain a reasonable profit margin.• Achieved a 93% on time delivery rating, by utilizing time management skills and the map service within the application.

Plainview, Texas, United States

• Maintained in-depth knowledge of ever-changing rewards programs, promotions,and digital services by systematically reviewing company bulletins. • Analyzed errors on client accounts and orders to triage for efficient resolution and accurately identified appropriate departments for support.• Provided front-line, first level support to clients regarding general inquiries about security systems, resolved on average 5+ calls an hour.

Plainview, Texas, United States

Dealing with customer Issues concerning program functionality for Turbo Tax software

Texas, United States

• Delivered efficient customer service in a timely manner by handling incoming service requests within 10 minutes or less. • Solved customer issues within established guidelines with the intent of a "First Call Resolution" and follow-up as needed.• Escalated systematic and operational issues through case and ticket systems, audited delivery and shipping documents as needed to troubleshoot and resolve shipping problems and errors.• Troubleshooted common customer issues to achieve a positive, effective resolution and maintained an average 4.5/5 customer loyalty rating.

Plainview, Texas

Plainview, Texas

Lubbock, Texas Area

• Answered customers’ ~45-50 calls per day, asked questions and actively listened to assess IT support needs and created tickets.• Reduced number of service tickets generated by 25% by employing troubleshooting techniques and diagnostic tools. • Connected remotely to operation systems to resolve service issues or collect information needed to escalate issues for resolution.• Problem solved common technical issues with customer devices, including cloud syncing, connectivity issues, power/charging, software updates, and data storage.

Plainivew, Texas, United States

Plainview, Texas

Made deliveries as instructed. Prepared dough fro next days business. Put away supplies from supply truck twice a week.

Plainview, Texas

Process receiving manifests. Schedule delivery appointments. Processed paperwork associated with both appointment deliveries and drop trailer deliveries. Print and verify receiveing manifests.

Plainview, Texas

I worked the graveyard shift most of the time. I was responsible for seeing that the cooler was stocked and refilled. It was also necessary to front merchandise in the rest of the store. I was responsible for the night time cleaning of the store. this included the bathroom and sweeping moping the floor for the entire store and dusting the shelves.Since my shift ended in with the morning, it was also my responsibility to make sure that the deli display was ready for the morning customers. All the breakfast specialty items needed to be in place and ready.

Bachelor Of Science (B.S.), Communications And Network Management, Overall 2.78 Gpa

Activities and Societies: The DriVen ClassReceived my Bachelor of Science degree in October of 2014. It was a new and interesting.

Diploma, Computer Maintence And Repair

The first classes taken were basic electronics. Resistors and the construction of simple circuits. There was some basic mathematics.