Mark Maceluch Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

TendersPage is the leading worldwide search engine for public and semi-public market bids, tenders and notices such as RFPs, RFI, Awards etc.. My role covered operational and sales support to VP of Operations and Sales Directors. Functions included:• Engage in daily product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.• Collaborate with cross-functional teams to identify opportunities for process improvement and increased efficiency.• Query databases of over 53,000 sources for information needed by sales team and clients for report processing.• Perform system analysis, documentation, testing, implementation, and user support for platform transitions.• Optimize customer experience by delivering superior services and effectively troubleshooting issues.• Evaluate customer needs and feedback to drive product and service improvements.• Conduct system analysis and implementation to maintain and improve computer systems.• Develop strong product knowledge to provide informed recommendations based on individual customer needs.• Contribute to sales growth by upselling products and services based on individual customer requirements.• Actively participate in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.• Lead educational training seminars and product demonstrations.• Manage onboarding and training initiatives for clients.• Managed clients globally such as Mastercard, Thermo Fisher Scientific, Bio-Rad, John Deere, 3M, Xerox, Iron Mountain, McMaster University, Blue Cross, Medicom, PetalMD, Teladoc, Loblaw Companies Limited – Shoppers Drug Mart (under Lifemark Health Group), Talend, Infocert, MNP, AutoCAD, Sun Life, Orkin, Rogers, Logistik Unicorp, Rheinmetall and many more.

Global

Combining my expertise and experiences, this is a rewarding position supporting C- level clients (from CEO, CIO, CTO, COO, CFO, VP executives and management) by providing them assistance in their RFP and ERP (Enterprise Resource Planning) initiatives.Client base is exceptionally diverse, encompasses an International audience ranging from Fortune to SMB sized companies, governmental, Ivy League educational to non-profit institutions. The gamut of expertise allowed me to interact with exciting drivers in all aspects of industries with challenging scenarios that can only be experienced in my role. At one moment I may be assisting organizations in Asia Pacific, South Africa, UK, Europe, Caribbean’s, Middle East, followed by North & South America. The international diversity supporting 100,000's of employees and being able to adapt to their needs and challenges is outstandingly rewarding. Particularly knowing in some way, I have contributed to an item or service that you are using right now or in the future.Technology Evaluation Centers (TEC) helps organizations with their RFP, ERP Capabilities Assessment, Selection Services and Project Management initiatives as an "Impartial Advocate" helping our community choose the best enterprise software solutions for their unique business needs. TEC’s online Evaluation Centers offers IT research and an extensive knowledge base offering resource for IT decision makers around the world.

Global

My key to success and signature is building solid and lasting relationships serving IT solutions with global clients and resources serving; LARs, VARs, Vendors, IT Consulting firms, Manufacturers and Channel Sales around the globe.My role is simple: Broadening relationships for the North American market. To improve organizational market position by building and maintaining client relationships, new contacts, brand awareness, and bonding with international manufacturers and supply chain sources. Define long-term organizational strategic goals, identify business opportunities, negotiate collective agreements, RFP and RFQs, and maintain extensive knowledge of current IT market conditions around the world.My client base includes:Tech-MicroSoftchoiceCDWElco Systems

West Coast, Canada

Leveraging years of diverse IT experiences within the US and Canada, my career has escalated to being a true "Trusted Advisor"; offering IT solutions based on client specific business and operational needs and bringing in singular client projects in the millions.The most exciting aspect is the gratification of knowing that I’m assisting our clients with solutions providing direct value. There is no strata boundary, clients range from private to international enterprises, publically listed businesses, educational institutions, charity and public sector entities while communicating with front line employee right up corporate level decision makers.What makes Insight different is that it is a true Global Fortune 500 enterprise; servicing 190 countries with 60 offices worldwide - managed and supported by intuitive, resourceful and experienced members bridging partnerships with technology manufacturers, software publishers and service providers to the client.Certifications, training and informational sessions with direct access to partnered affiliates resources are daily occurrences. It has become a differentiator in our industry producing results escalating above baseline standards. What really pushes the envelope is that we are also engaged in reaching out to our communities, assisting charitable organizations, finding ways to assist others proactively and work towards a cleaner and smarter environment.To up the ante and being a differentiator in our local and global society: I've personally pledged to donate 5% of my revenue earnings to non-profit and charitable organizations based on positive reviews from "The Life You Can Change", client recommendations and personal contacts.Now that’s making a difference!Major achievements: Million Dollar Deals Club

Us/Canada

Provide high level IT operations and management of Financial Banking system, HR, Pay, Security, Help Desk and IT support, Analysis, Auditing and staff training.

Baltimore, Maryland Area

Engineering management for domestic and international services encompassing development, implementation to operations of server based web technologies / collaboration / multimedia / ERP, Financial and 3 rd party application systems. Hands on in scheduling , deployment and maintenance within a 1000+ server Enterprise environment running from UK to Asia and providing International as well as Domestic services. Implementation of financial and group planning interfaces with functional analysis to business applications integration in various ASP platforms. Management of contractors and vendors and staff related to services for web portals, Software Development Dept. and internal organizations. Work with users to develop future and ongoing requirements including design reviews within project framework.

Baltimore, Maryland

Systems Engineering IT operations and management for domestic and international services.Company aquired by Thomson - Prometric (See above 2000 - 2008)

Columbia, Maryland / Groton, Ct / Reston, Va / Deefield, Mi

Writing of detailed descriptions on users needs, program functions and steps required to develop Technology Based Training programs & Distant Education systems. Provide time estimates related to projects, responsible for developing the structure and code for modules of Technology Based Training (TBT) courses and provide assistance to computer programmers to resolve work problems such as programming and developmental requirements. Provide French customer support to GP customers. Worked as IT support in Microsoft Enterprise Network and Desktop environment and provided Sales Engineering.Accomplishments;- Lead programmer for projects- Analyzed various third party delivery system, multimedia and training software solutions for various Distance Learning Systems- Lead analyst and implementer of GP’s ITS (Internet Training System) and training portals, SQL Database and QA- Provided client site support, engineering and training- Major project samplets comprised of Fortune 100 such as GM, Ford, McDonnell Douglas, Pfizer etc.

Montreal, Quebec

Responsible in the analysis and design of Computer Base Training (CBT) courses, assist and guide programmers in the implementation/design of courseware material and sensory elements using in-house developmental software provided by client or suitable developmental software such as; Authorware, ToolBook, C and 4 GL systems. Develop interactive multimedia (sound/images/video) products. Analyze System requirements (Hardware and Software) and implementation of UNIX Network system for Internet use and WWW site development.Accomplishments;- Evaluated system requirements and development and implementation and support of Internet and WWW sites. UNIX and NT systems, Database and QA- Supervised and consulted software development and system guidance of an on-line help system, which teaches the use of the Internet- Supervise and direct the development of Computer Assisted Training French lessons in Collegial Electronics for DND students (total CBT lessons 150 hours worth of lessons)

Montreal, Quebec

Under triad of companies Paramax Systems Canada and UNISYS. Analyzed and implanted a solution to transpose paper based RFAs (Request for Action) to an electronic reporting system. Developed collaborative RFA database system for Hardware Engineering department using company supported database applications in SQL and dBase proprietary language. Supported various stand-alone dBase and FoxPro LAN/WAN database applications for the Hardware Engineering department. Provided software support for Hardware Engineering. Trained staff on use of collaborative RFA database system. Tasked to analyze supplemental engineering information for database structure implementation and development of further front end user interfaces. Continued maintenance and data entry of current database applications, and information auditing for Software Engineering departmental project progress using dBase, SQL, Paradox and assorted third party documentation software. Other functions - CLASSIFIED.- Position required secuity clearance.

Montreal, Canada Area

Provided Hardware / Software Support & Programming for AT&T Capital, First City, North AmericanTrust Co. Provided computer Security and Risk Analysis for Concordia University.Accomplishments;* Provided reliability between group environment or on a one-to-one basis concerning software problem solving, listening to personnel's PC needs or software training and IT Security and it’s methodologies.

Montreal, Canada Area

Manage up to 16 security officers during for downtown Sir. George campus on rotational shifts. Manage emergency planning during duty shift. On the spot executive decisions were required during critical moments protecting students, staff and the public located on the campus.

Canada And International

Traveled the world and there was no life like it. Started off Class A then B to C from 22nd FMR, to Royal Canadian Regiment 1RCR at CFB London (Regular) Wolseley Barracks, deployed in Europe, returned to FMR back to P5 Military Police Platoon in Valcartier, QC for OJT then back to FMR as Paymaster and administration.- Position required secuity clearance.

Bfa, Bfa And Bcomp

Changed from BFA to Bachelors of Computer Science but uncompleted

Dec Compsc, Computer Science

Csc, Securities

Dec Communications, Fine Arts & Media

Certificate, Finance And Hr

Requirement for Paymaster, Finance and Administrative Operations.

Electronics Engineering Technology, Uncompleted - Transfered To Concordia

Theology And Religious Vocations

Ukrainian Pontifical Minor Seminary - Rome