Mark Macvicar Email & Phone Number

Alameda, Ca, Us

San Francisco Bay Area

Splunk Cloud Application Deployment/Management Team - Sr. Software Engineer (acting) (2020-2023)• Developed and maintained Splunk Cloud self-service application management functionality.• Trained and led 11 person software engineering team.• Investigated a large, disowned, legacy codebase to resolve, mitigate and prevent mysterious customer issues through analysis, remediation, knowledge sharing, bug fixing and automation.• Created monitoring and diagnostic systems for rapid identification, detection and resolution of customer issues.• Drove our operation failure rate from 20%+ down to 5% and our Time-To-Resolve (TTR) from 20+ days to <1 day Splunkbase Team - Sr. Software Engineer (acting) (2019-2020)• Developed and maintained web-based developer portal.• Optimized CI/CD for the team from multi-week manual process to a 4-hour automated process.• Became the team expert on poorly understood functionality and documented everything.Splunk Cloud Platform Team - Sr. Software Engineer (acting) (2018-2019)• Developed and maintained external monitoring synthetic test framework across multiple Cloud SaaS teams.• Developed internal tool for rapidly developing ReactJS web applications.Application Certification and Splunkbase Team - Sr. Software Engineer (acting) (2018)• Developed and maintained web-based microservices and cross-platform command line tools for static analysis of Splunk Apps.Application Certification Team - Sr. Software Engineer in Test (2017)• Designed, Developed and maintained integration test system, and CI/CD automation for web-based microservice and cross-platform command line tools for static analysis of Splunk Apps.Splunk Cloud Operations Team - Cloud Vetting (2015-2016)• Documented and automated security and operational requirements for Splunk Cloud, created the process for the operations team, and developed tooling and services for developers to customer requests adhered to it.

San Francisco

• Designed and implemented software tests for a cross-platform (Windows, Mac OS X, Linux) ray-tracing graphics package, OpenRL, and shading language, RLSL (APIs inspired by OpenGL ES and GLSL). Areas tested include ray intersection, lighting (e.g., shadows, diffuse and reflective surfaces, Global Illumination, etc…), bounding volume techniques, geometry processing (e.g., transformation, scaling, vertex shading, triangle facing, etc…), self-intersection, anti-aliasing techniques (e.g., multi-sampling, filtering, etc…), texturing, and color formats.• Maintained the highest possible levels of internal and external customer satisfaction through effective identification and communication of issues affecting quality.• Created and managed tools team to support development with continuous integration, automated functional and performance testing.• Developed build acceptance criteria for multiple projects and monitored them for regression to ensure team productivity.• Monitored cross-platform automated build and test results on a daily basis, diagnosing and correcting issues as needed.• Managed integration of critical source code changes into release builds.• Coordinated hardware compatibility and user acceptance testing of custom hardware on Windows, Mac OS and Linux systems.• Performed Windows driver certification for custom hardware.• Assisted testing of rendering package and plug-ins for 3ds Max, Maya, Rhino.• Administered and managed bug database for efficient resolution of issues.• Responsibilities spanned disciplines typically reserved for Integration Engineers, Software Testers, QA Managers, QA Analysts, Support Staff, Automation Engineers, IT Staff, Hardware Testers, and Producers with an emphasis on quality and customer satisfaction.• Tools used: Jenkins, Buildbot, Jira, Python, Bash, Windows, Mac OSX, Linux, Perforce, Git, Subversion, Visual Studio, Xcode, Make, gdb, C/C++, OpenGL, GLSL, SketchUp, 3ds Max, Maya, Rhino.

• Increased revenue 100% by analyzing and maximizing coverage of existing devices.• Designed and implemented development procedures to increase Quality Assurance’s efficiency and raise quality.• Managed test planning and execution.• Reduced certification failure rate across all applications to zero.• Coordinated testing in three languages.• Ensured compatibility with multiple devices, across multiple platforms, for more than 10 different carriers.• Acted as lead designer on licensed products.• Tools used: Bugzilla, BREW & J2ME emulators, many mobile devices.

• Created and managed test planning team. Responsible for creating over 30,000 test cases• Developed build acceptance criteria to prevent bad builds from causing a loss of team productivity• Created and managed test tracking mechanism to monitor regression cycles and reduce errors in our results.• Used white-box testing techniques to keep critical defects out of the software.• Reviewed over 3,000 bugs requested known shippable and acted as final arbiter on what was permissible to ship.• Supervised bi-coastal testing effort.• Assisted with the implementation of automated testing, creating and implementing automated scripts.• Trained personnel in quality assurance methodology.• Tools used: Devtrack, Perforce, in-house test tracking and automation tools.

• Coordinated manual and automated testing of all applications: three tier web applications, and Oracle database systems.• First game developed, Word Trader!, was live for 6 months before the first problem was reported.• The “Go-to-Guy” for all operations problems.

• Coordinated testing of software applications used extensively by the United States Bureau of the Census.