Mark Macvicar Email & Phone Number

Alameda, CA, US

San Francisco Bay Area

• Splunk Cloud Application Deployment/Management Team - Sr. Software Engineer (acting) (2020-2023)
• Developed and maintained Splunk Cloud self-service application management functionality.
• Trained and led 11 person software engineering team.
• Investigated a large, disowned, legacy codebase to resolve, mitigate and prevent mysterious customer issues through analysis, remediation, knowledge sharing, bug fixing and automation.
• Created monitoring and diagnostic systems for rapid identification, detection and resolution of customer issues.
• Drove our operation failure rate from 20%+ down to 5% and our Time-To-Resolve (TTR) from 20+ days to <1 day Splunkbase Team - Sr. Software Engineer (acting) (2019-2020)

San Francisco

• Designed and implemented software tests for a cross-platform (Windows, Mac OS X, Linux) ray-tracing graphics package, OpenRL, and shading language, RLSL (APIs inspired by OpenGL ES and GLSL). Areas tested include ray.
• Maintained the highest possible levels of internal and external customer satisfaction through effective identification and communication of issues affecting quality.
• Created and managed tools team to support development with continuous integration, automated functional and performance testing.
• Developed build acceptance criteria for multiple projects and monitored them for regression to ensure team productivity.
• Monitored cross-platform automated build and test results on a daily basis, diagnosing and correcting issues as needed.
• Managed integration of critical source code changes into release builds.

• Increased revenue 100% by analyzing and maximizing coverage of existing devices.
• Designed and implemented development procedures to increase Quality Assurance’s efficiency and raise quality.
• Managed test planning and execution.
• Reduced certification failure rate across all applications to zero.
• Coordinated testing in three languages.
• Ensured compatibility with multiple devices, across multiple platforms, for more than 10 different carriers.

• Created and managed test planning team. Responsible for creating over 30,000 test cases
• Developed build acceptance criteria to prevent bad builds from causing a loss of team productivity
• Created and managed test tracking mechanism to monitor regression cycles and reduce errors in our results.
• Used white-box testing techniques to keep critical defects out of the software.
• Reviewed over 3,000 bugs requested known shippable and acted as final arbiter on what was permissible to ship.
• Supervised bi-coastal testing effort.

• Coordinated manual and automated testing of all applications: three tier web applications, and Oracle database systems.
• First game developed, Word Trader!, was live for 6 months before the first problem was reported.
• The “Go-to-Guy” for all operations problems.

• Coordinated testing of software applications used extensively by the United States Bureau of the Census.