Manager Software Engineering
Managed and mentored team of 4 in US, and coordinated high priority cases with colleagues in China. Effectively guided direct reports to successfully reach developmental and performance goals. Provided comprehensive status reporting to senior management. Executed concise daily Agile style stand-ups to maximize the efficiency of current tasks while removing impediments. Strengths include software repairs and enhancements to Enterprise solution. • Successfully led team to significantly reduce client case backlog by 80 %.• Transformed a Sustaining Team with no viable processes to an efficient working system, by innovating processes to ensure end to end flow for coding, code reviews, testing, fix packaging and handling.• Key contributor to a new proprietary cumulative patching tool (under Patent review) that was user experience focused to deliver fully automated updates and configurations.• Aggregated and presented refined and quantitative analysis of Sustaining progress during end of sprint review to a large audience of relevant stakeholders.
