Mark Marquez Email & Phone Number

Omaha, NE, US

Omaha, NE, US

Responsibilities:* Monitoring EDI (electronic data interchange) systems, controls and Enterprise processes* Work with IT, team leadership and business to assure all EDI-related projects represent Enterprise needs* EDI internal expertWhat I Do:Serve as Product Owner for EDI delivery team on all projects, to include oversight in the development and.

Omaha, NE, US

Responsible for providing support to client services by analyzing and detailing client needs;leverage multiple West technologies to ensure clients expectations are met or exceeded; identifyany deficiencies that will need to be overcome to provide an efficient and reliable solution;maintain working knowledge of West technical capabilities; partner with.

Responsible for building a strong partnership with assigned clients and continuously strive toimprove the level of overall service that West is providing; serve as a client advocate ensuringquality and delivery of service and that all issues client or internal, are followed through toresolution in a timely manner; maintain current and up-to-date knowledge.

Chicago, Illinois, US

Manage, coach and develop the Online Banking Team. Sustain and improve monthly call metrics, monitor and coach to preferred Quality Assurance behaviors, develop employees via daily coaching and 1-on-1 meetings, and engage and motivate all team members. Institutionalize Sales Opportunities strategy and coach to effective Product Offering behaviors. Manage.

Monroe, LA, US

Lead Process Analyst / QA Manager (2 years)Execute and all tasks, projects and initiatives assigned. Include and collaborate with all necessary internal department and external vendor partner resources. Provide periodic progress updates and recommendations to executive leadership. Successfully complete all tasks, projects and initiatives assigned. PM for.

Monroe, LA, US

Manage, coach, train and develop all team members assigned. Sustain and improve monthly sales metrics, monitor and coach to preferred Quality Assurance best practices, develop employees via frequent 1-on-1 meetings, and engage and motivate team members assigned. Manage all team member disciplinary matters and ensure acceptable attendance is demonstrated by.

Monroe, LA, US

Manage, coach, train and develop all team members assigned. Sustain and improve monthly sales metrics, monitor and coach to preferred Quality Assurance best practices, develop employees via frequent 1-on-1 meetings, and engage and motivate team members assigned. Manage all team member disciplinary matters and ensure acceptable attendance is demonstrated by.

Monroe, LA, US

Meet and sustain sales and call center metrics expectations. Assist customers with billing and/or service questions and sell all available products on every call when applicable. Adhere to all Quality Assurance scoring criteria using best practices as instructed. Call Flow SME – delivered 3-week training to peer consultants in other call centers –.

Manage, coach, train and develop all team members assigned to respond to customer inquiries regarding their PayPal accounts. Coach to preferred Quality Assurance best practices, develop employees via frequent 1-on-1 meetings, and engage and motivate team members assigned. EKG Manager – mentored 20 assigned team members, 5 of which were promoted to.

Manage, coach, train and develop all team members assigned to process credit applications. Manage all team member disciplinary matters and ensure acceptable attendance is demonstrated.

Processed medical insurance documents via dictaphone transcription.