Mark Masenda Email & Phone Number

Ruston, La, Us

Ruston, La, Us

Collaborated with a cohort of 8 fellows to design and prototype an in-flight extension to the MileagePlusX app.As apart of our Capstone Project we were challenged by United Airlines to create a solution that would improve the in-flight experience of economy flyers and boost company loyalty.We took it upon ourselves to target the companies already implemented loyalty program called MileagePlusX and prototyped an extension that would activate during the flight and create an… Show more Collaborated with a cohort of 8 fellows to design and prototype an in-flight extension to the MileagePlusX app.As apart of our Capstone Project we were challenged by United Airlines to create a solution that would improve the in-flight experience of economy flyers and boost company loyalty.We took it upon ourselves to target the companies already implemented loyalty program called MileagePlusX and prototyped an extension that would activate during the flight and create an exclusive in-flight experience for loyal United Airlines flyers.The prototype included features such as express dining, exclusive access to games & entertainment, flight attendant alerts, disability services, translation services, and much more. We created a wireframe diagram and successfully presented the concept to United Airlines. Show less

Ruston, Louisiana, United States

Ensured a secure and compliant environment for over 10,000+ attendees by enforcing stadium regulations and safety protocolsConducted thorough entrance inspections and searches, safeguarding the venue and streamlining entry flow, reducing wait times by 30%Delivered exceptional customer service by engaging with fans in a friendly and energetic manner, enhancing the overall event experience and increasing attendee satisfaction

Mansfield, Texas, United States

Collaborated with a team of 15 associates in a high-demand, fast-paced logistics environment, efficiently processing and organizing over 500 packages dailyOperated advanced sorting technology utilizing algorithms to optimize package distribution based on geographic locationProactively streamlined operations to expedite delivery driver dispatch

Mansfield, Texas, United States

Worked closely with a team of 5-6 members to ensure smooth and efficient store operations, contributing to a 15% increase in daily salesPromoted the company’s patronage programs to over 50 customers per shiftDelivered personalized and proactive customer service, fostering positive relationships and enhancing customer loyalty, leading to a 10% improvement in repeat business

Plano, Texas, United States

Developed and delivered an innovative training solution to educate 30+ employees on best practices for protecting sensitive company and personal data, emphasizing secure design principles and effective knowledge transferDesigned and implemented an immersive VR experience in collaboration with a fellow intern, simplifying complex cybersecurity concepts for 20+ users through interactive learningStrengthened expertise in network security and threat detection through 10 weekly… Show more Developed and delivered an innovative training solution to educate 30+ employees on best practices for protecting sensitive company and personal data, emphasizing secure design principles and effective knowledge transferDesigned and implemented an immersive VR experience in collaboration with a fellow intern, simplifying complex cybersecurity concepts for 20+ users through interactive learningStrengthened expertise in network security and threat detection through 10 weekly mentorship sessions with an Ericsson Cybersecurity Expert, focusing on industry best practices and advanced security methodologies Show less

Bachelor'S Degree, Computer Software Engineering, 3.815

Activities and Societies: Rock Climbing Club, Black Student Union, Association of Cyber Engineers

Computer Software Engineering, 12Th

Activities and Societies: Key Club | Track and Field | Robotics