Mark Mastantuono Email & Phone Number

Farmington, Mi, Us

Greater Detroit Area

Securing and enabling companies to digitally transform their business, driving innovation, revenue growth, and better outcomes for their customers.Managed Services Consulting and Sales Leader specializing in:Cyber Security SolutionsBusiness Resiliency and Transformational ServicesGenAI and Data Intelligence SolutionsEnterprise Systems ManagementInfrastructure & Application ManagementBackup & Recovery SolutionsCloud Platform SolutionsApplication DevSecOps + Agile Factory ServicesAbout Scalence: Scalence, a proud subsidiary of Artech L.L.C., is a global women-owned IT and BPO solutions provider. We empower businesses to excel in a competitive landscape through our IT project and managed solutions. Our clients rely on us for their Data Intelligence, Business Resilience, and Digital Experience initiatives.

North America

►Responsible for producing new logo sales of Convergys Customer Management Solutions-CMS to North American based companies that are doing business globally. Lead cross functional teams to generate comprehensive solutions that address complex business problems and that ultimately deliver the very best customer experience.►I’m excited to showcase and to bring to you the very best in customer management solutions that only Convergys has to offer. Convergys is the number one provider in the U.S. customer management services Business Process Outsourcing (BPO) market and a Gartner Magic Quadrant Leader. It’s no wonder that half of Fortune 50 companies trust Convergys with their most important asset: their customers.========================CMS portfolio: Customer Service, Technical Support, Back Office, Outbound Services, Sales, Relationship Management, Collections, Analytics, Service Channels, Home Agent, Customer Interaction Technology and Convergys Technologies.

►As an Industry Executive with Unisys (NYSE: UIS) Enterprise Services, I provided outsourcing and managed services solutions in End User Services, Data Center Transformation, Application Modernization and Outsourcing and Security. These services are often complimented by disruptive IT trends to provide even greater customer value, better security and cost savings. These disruptive IT services include Cloud Computing, Social Business Platforms, Mobile Computing, Virtual Desktop, Big Data & Smart Computing, and Cybersecurity. ►Business have thrived on these solutions through optimized and more secure End User experience. This is made possible through delivery of a consistently evolving portfolio of IT managed services at their pinnacle of technology innovations. Outcomes gained are significant!● greater cost and resource efficiencies, ● improved business performance with unimpeded flexibility, ● and a higher customer satisfaction ratingBusiness critical services delivered:► Secured operations, people, places, data, and assets ► Transformed data centers making them more efficient and reliable► Provided anywhere, anytime support to their end users► Modernized applications for greater productivity and efficiency

Enabled 'new logo' Public Sector customers to experience service excellence like they never have before through streamlined IT operations, standards compliance & automation, and cost effective service delivery via 'Smart' managed services offerings. Led business development and sales pursuits establishing multi-million dollar / multi-year managed services contracts.

Enabled large global companies to avoid critical systems outages and operational risks that could damage their reputation, profitability and market position. This was attained through highly mature utility-based managed services, quality & performance assurance practices, sound disaster recovery & business continuity testing, and 24x7 production support for their enterprise applications. Service line growth and profitability were achieved through large managed services sales pursuits and in providing direction to Application Managed Services (AMS) factory operations. Greater profitability and competitive positioning were attained through the establishment of a new global alliance partnership which permitted the companies service delivery expansion offshore to significantly optimize operational costs.

Developed Program Office, Testing Services and IT Operations consulting practices servicing FORTUNE 500 customers critical business systems. Established strong alliance partnerships with Lockheed Martin and ACS (now Xerox). The outcomes achieved where rapid business growth and record revenues.

Transformational outsourcing, M&A strategy, and SG&A optimization as part of Bankruptcy emergence strategy.

IT Process and Technology Transformation & Change Management

Improved quality of business through global systems delivery improvement. Implemented ITIL process Process framework in preparation for 6/6/2006, $3B global IT outsourcing initiative.

Improved Lockheed's (client) Customer (General Motors) core business services functions through comprehensive risk mitigation programs

Improved FORTUNE 500 customers business operations and profitability through delivery of Software Quality Management (SQM) consulting and managed services practice offerings. My sales and services contributions resulted in YOY growth and sustained profitability.

Enabled FORTUNE 500 manufacturing, healthcare, automotive and retail customers to steer free of business disruptions attributed to Y2K, optimize mission critical systems performance, and maintain competitive positioning in the market place through comprehensive Quality Assurance managed services utilizing sophisticated automation tools and the industries top computer scientists. My sales and consulting performance led to tremendous business growth in the Detroit market for Compuware.

Managed Call Center operations, B2B Sales, and Software Support