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Value-driven individual offering 30+ years of experience in Cloud & Digital enabled Transformation Projects. In depth Architecture experience across Cloud, CRM, Automation, DevOps, including, Microsoft Azure, Amazon Web Services, IT Governance, IT Sourcing, Target Operating Models, IT Service Management (ITIL), Infrastructure & Application Management, Programme Management and Vendor/Contract Management. History of successful delivery of IT Transformation Projects across Government and Private Sector organisations with a wide range of clients and IT suppliers in Financial Services, Technology, Media, Travel, Central and Local Government, Oil & Gas, Healthcare, Retail and High Technology Manufacturing Sectors. Recognised as a key advisor to CxO's charged with navigating organisations through periods of sustained Technology and Organisation change. Regarded as a key contributor, strategic and creative thinker and highly valuable advisor who provides immeasurable value to senior business leaders and protects the organisation from risk whilst delivering quality services and value for money. Bottom-line oriented businessman with an ability to make tough decisions who thrives on opportunities to drive people, process, partners and technology.Specialties: Front Office Transformation, Cloud Computing and Data Centre Services involving Google, Amazon, Microsoft & Salesforce CRM SaaS/PaaS platforms, IT Strategy, Governance, Enterprise Architecture, IT & ITIL Consultancy, Infrastructure and Application Management, Project Management, Change Management, Organisational Development, Service & Solution Design, Vendor Management, Delivery Management, Quality Management, Service Innovation & Performance Management, Business Analysis, Lean Process Design & Improvement, Leadership & Coaching, & Business Continuity/DR.
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Managing DirectorPwcBelfast, Gb -
Director | Cto | Digital Transformation | Government & Health IndustriesPwc Jan 2010 - PresentGbPwC UK Chief Architect | CTO | Government & Health Industries Delivering Cloud Technology enabled transformation Programmes including:Cloud Computing Solutions from Microsoft, Azure, AWS & SalesforceIT StrategyEnterprise ArchitectureIT EffectivenessIT Service ManagementIT SourcingIT Operating Model
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Principal ConsultantIct Innovate Ltd Feb 2008 - Jan 2010Established ICT Innovate Ltd to provide consulting services in the areas of IT Service Management, ITIL, Data Centre & Cloud Computing, IT Infrastructure & Operations Management, IT Outsourcing, IT Enterprise Architecture and IT Governance to a wide range of client organisations including: Aviva, Perot Systems Corporation, Dell Corporation, Neueda Technologies, Novosco Ltd and PwC. -
Senior Business ArchitectPerot Systems Jul 2009 - Nov 2009Round Rock, Texas, UsLead business solutions consultant responsible for the technical, service and commercial design of a 10 year IT Outsourcing solution with a value of $160M and a staff of 150 for a leading financial services organisation with outsourced services including Infrastructure and Application Management, ITIL Service Management, 3rd Party Vendor Management, 2 Data Centres and a mixture of in-country and India based delivery staff. -
Senior It ConsultantPerot Systems Jan 2009 - Jul 2009Round Rock, Texas, UsIT Strategy Development and Implementation including a Service Management Review and Strategic Design of ITIL Service Management, IT Delivery and IT Support functions for the Department of Health in the State of Qatar.• Responsible for IT Strategy Project which reviewed and assessed the existing IT Service Delivery functions including skills, staff, organisational structures, services, tools, ITIL processes and partners• Delivered an IT Health Check for Service Management, Infrastructure, Business Continuity Management functions• Designed and implemented a service management process improvement framework using ITIL v3, COBIT & CMMI, assessing current process maturity and developed new ITIL based processes • Delivered an IT Governance organisational development 3 year programme plan based on ITIL v3, ISO20000, COBIT and ISO38500• Designed a Talent & Skills Management Programme • Introduced service metric KPI’s and a Balanced IT Scorecard
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Senior ConsultantNeueda Technologies Feb 2008 - Dec 2008Principal Consultant for an ITIL Service Management and Sarbanes Oxley compliance and service improvement programme for a major international financial services client based in Dublin, Ireland, architecting and implementing ITIL, COBIT and CMMI based processes.
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Head Of Managed Services OperationsBt Jun 2006 - Feb 2008London, GbWinner of the internationally recognised itSMF ITIL Service Management Project of the Year in November 2006 for leading the BT Service Management Improvement Project• Responsible for Operational Management of the delivery of all IT Managed Services across 14 delivery locations and 3 Data Centres.• Responsible for technical service delivery to client contractual targets• Managing and delivering customer care, KPI achievement, effective resource planning, staff training and development, compliance, and organisational development• Conducting earned value reviews and audits of existing accounts and delivery services to ensure performance, profit and quality was to plano Proactive management of Service Escalations and Risks to successful resolution including applying lessons learned• Established the ITIL Service Management discipline within BT Ireland.• Managed Transformational Change Management programs across multiple departments delivering enhanced organisational structures and improved service governance• Developing and approving new IT solution designs to reduce risk, improve revenue and margin, and improve cross account delivery capabilities and effectiveness• Major contributor to IT tenders including authoring bid responses, developing the bid P&L, client presentations and contract negotiations on bids with values up to £100M -
Head Of Managed ServicesBt Nov 2004 - Jun 2006London, Gb• Responsible for the delivery of all aspects of IT Managed Services across 8 delivery locations and two Data Centres.o Responsible for technical service delivery across 1st, 2nd, 3rd line technical support groups to client contractual targetso Responsible for pre-sales support, implementation, in-life service, contract management and 3rd party vendor management.o Responsible for meeting budgetary and new sales targets and controlling management accounts o Monitoring and controlling customer care, KPI achievement, effective resource planning, staff training and development, compliance, and organisational developmento Conducting earned value reviews and audits of existing accounts and delivery services to ensure performance, profit and quality was to plano Proactive management of Service Escalations and Risks to successful resolution including applying lessons learned• Initiated and Managed Service Improvement programs across multiple departments delivering enhanced organisational structures and improved service governance• Developing and approving new IT solution designs to reduce risk, improve revenue and margin, and improve cross account delivery capabilities and effectiveness• Major contributor to IT tenders including authoring bid responses, developing the bid P&L, client presentations and contract negotiations
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It Managed Services Practice ManagerBic Systems Apr 1999 - Oct 2004• Established the Managed Services division within B.I.C. Systems Ltd growing it to an annual turnover of £8m with 45%+ gross margins with a staff of 100 in 5 years• Supporting pre-sales activities to maximise every opportunity through direct engagements and relationships with clients in all major industry sectors across NI• Lead on all IT Managed Services tenders including authoring bid responses, developing the bid P&L, client presentations and contract negotiations• Developing and implementing service solutions to reduce risk and improve margin• Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators• Controlling management accounts • Monitoring and controlling customer care, effective planning, staff training and development, compliance, and organisational development• Managed Service Escalations
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Systems AnalystNorthern Ireland Health Service Oct 1992 - Apr 1999Responsible for Infrastructure operational and service management delivery for the National Health Service. Managed a 2 year long programme to ensure Y2K compliance and operation across key systems. Responsible for the design, procurement, implementation and management of key ICT systems based on Microsoft, UNIX and Oracle. I was responsible for Infrastructure Security across 24 Hospital Trusts.
Mark Mcardle Skills
Mark Mcardle Education Details
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Queen'S University BelfastBusiness Management -
Ulster UniversityIt Systems And Technology
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Loughborough UniversityInformation Management
Frequently Asked Questions about Mark Mcardle
What company does Mark Mcardle work for?
Mark Mcardle works for Pwc
What is Mark Mcardle's role at the current company?
Mark Mcardle's current role is Managing Director.
What is Mark Mcardle's email address?
Mark Mcardle's email address is ma****@****pwc.com
What is Mark Mcardle's direct phone number?
Mark Mcardle's direct phone number is +4478509*****
What schools did Mark Mcardle attend?
Mark Mcardle attended Queen's University Belfast, Ulster University, Loughborough University.
What skills is Mark Mcardle known for?
Mark Mcardle has skills like Cio Advisory Services, Cloud Computing, Robotic Process Automation, It Strategy, Change Management, Outsourcing, Itil, Strategy, Business Analysis, It Service Management, Project Management, Enterprise Architecture.
Who are Mark Mcardle's colleagues?
Mark Mcardle's colleagues are Ramiro Gonzalez Puglia, David Zhou, Evan Albanese, Miguel Jesús López Lucera, Zhuoli Wang, Saikat Saha, Nur Camalia.
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