Mark Mcardle Email & Phone Number

Belfast, GB

GB

PwC UK Chief Architect | CTO | Government & Health Industries Delivering Cloud Technology enabled transformation Programmes including:Cloud Computing Solutions from Microsoft, Azure, AWS & SalesforceIT StrategyEnterprise ArchitectureIT EffectivenessIT Service ManagementIT SourcingIT Operating Model

Established ICT Innovate Ltd to provide consulting services in the areas of IT Service Management, ITIL, Data Centre & Cloud Computing, IT Infrastructure & Operations Management, IT Outsourcing, IT Enterprise Architecture and IT Governance to a wide range of client organisations including: Aviva, Perot Systems Corporation, Dell Corporation, Neueda.

Round Rock, Texas, US

Lead business solutions consultant responsible for the technical, service and commercial design of a 10 year IT Outsourcing solution with a value of $160M and a staff of 150 for a leading financial services organisation with outsourced services including Infrastructure and Application Management, ITIL Service Management, 3rd Party Vendor Management, 2 Data.

Round Rock, Texas, US

• IT Strategy Development and Implementation including a Service Management Review and Strategic Design of ITIL Service Management, IT Delivery and IT Support functions for the Department of Health in the State of Qatar.
• Responsible for IT Strategy Project which reviewed and assessed the existing IT Service Delivery functions including skills, staff, organisational structures, services, tools, ITIL processes and partners
• Delivered an IT Health Check for Service Management, Infrastructure, Business Continuity Management functions
• Designed and implemented a service management process improvement framework using ITIL v3, COBIT & CMMI, assessing current process maturity and developed new ITIL based processes
• Delivered an IT Governance organisational development 3 year programme plan based on ITIL v3, ISO20000, COBIT and ISO38500
• Designed a Talent & Skills Management Programme

Principal Consultant for an ITIL Service Management and Sarbanes Oxley compliance and service improvement programme for a major international financial services client based in Dublin, Ireland, architecting and implementing ITIL, COBIT and CMMI based processes.

London, GB

• Winner of the internationally recognised itSMF ITIL Service Management Project of the Year in November 2006 for leading the BT Service Management Improvement Project
• Responsible for Operational Management of the delivery of all IT Managed Services across 14 delivery locations and 3 Data Centres.
• Responsible for technical service delivery to client contractual targets
• Managing and delivering customer care, KPI achievement, effective resource planning, staff training and development, compliance, and organisational development
• Conducting earned value reviews and audits of existing accounts and delivery services to ensure performance, profit and quality was to plano Proactive management of Service Escalations and Risks to successful.
• Established the ITIL Service Management discipline within BT Ireland.

London, GB

• Responsible for the delivery of all aspects of IT Managed Services across 8 delivery locations and two Data Centres.o Responsible for technical service delivery across 1st, 2nd, 3rd line technical support groups to.
• Initiated and Managed Service Improvement programs across multiple departments delivering enhanced organisational structures and improved service governance
• Developing and approving new IT solution designs to reduce risk, improve revenue and margin, and improve cross account delivery capabilities and effectiveness
• Major contributor to IT tenders including authoring bid responses, developing the bid P&L, client presentations and contract negotiations

• Established the Managed Services division within B.I.C. Systems Ltd growing it to an annual turnover of £8m with 45%+ gross margins with a staff of 100 in 5 years
• Supporting pre-sales activities to maximise every opportunity through direct engagements and relationships with clients in all major industry sectors across NI
• Lead on all IT Managed Services tenders including authoring bid responses, developing the bid P&L, client presentations and contract negotiations
• Developing and implementing service solutions to reduce risk and improve margin
• Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators
• Controlling management accounts

Responsible for Infrastructure operational and service management delivery for the National Health Service. Managed a 2 year long programme to ensure Y2K compliance and operation across key systems. Responsible for the design, procurement, implementation and management of key ICT systems based on Microsoft, UNIX and Oracle. I was responsible for.

Ba (Hons) Computer Science And Business Administration, It Systems, Programming, Finance, Accountancy, Business Management

Msc Information Technology, It Systems And Technology

Msc Information Management, It, Information Management