Mark Mcarthey Email & Phone Number

Oconomowoc, Wi, Us

Milwaukee, Wi, Us

Customer Operations Service Integration representative responsible for reviewing and approving service integration designs.Schedule and manage projects for application development to meet business objectives across domains.Primarily function as a business analyst and developer for clients in order to support the electrical power grid for over 4 million cross-state residential and business customers.Lead member of the Integration Competency Center focused on Web Service Integration, the Software Development Lifecycle (SDLC) project which has recently focused on defining our CMMI level, and setting the direction for new technology within our workgroup. Founding member of the Corporate Information Model (CIM) working group to define corporate standards for all developers.Supported system developers by creating system models, diagrams, and charts. Performed system analysis, documentation, testing, implementation and user support for platform transitions.Utilize Common Requirements Vision (CRV) models to plan future projects to reduce business costs and improve efficiency.Work closely with business clients to develop process and domain models which define requirements to meet their needs.Handle support for applications as the subject-matter expert (SME) for departmental applications.Create applications which meet these defined needs and create documentation to provide efficient support in order to meet defined service-level agreements (SLAs).

Pewaukee, Wi, Us

Teaching the 152-109 .Net Web Development course at WCTC as an Adjunct Instructor

Broadcast Personality

Owner and lead technical consultant for residential and business projects.Managed sub-contracted work and scheduling.Worked with clients to define business goals and determine systems requirements.Provided client support on system operation and troubleshooting.Maintained and administered computer networks and environments, including computer hardware, software and applications.

Consulted as a business analyst and developer for a time-critical salary and time reporting application for union employees.Organized and created the business domain documentation and requirements from user meetings, following the project lifecycle for software development.Gathered requirements and performed gap analysis through design workshops with users.Assessed, defined and document scope of projects.Rapidly delivered due to re-negotiation of union rules and rates.

Directed and organized programs and events for ten to thirty children aged K4 through 5th grade. Administrative duties included purchasing of all groceries and any craft/event items, as well as handling of monthly payments. Care-giving responsibilities included completion of assigned homework and scheduling and organizing planned outings. The emphasis was on teaching respect and resolution of social issues along with having fun in a semi-structured environment.

Chicago, Il, Us

Worked independently to develop the instructional swim program for children ranged in age from approximately three to six.

Worked on a team to develop and support the Warehouse Management System (WMS) for a multi-billion dollar client.Product duties included new functionality design, implementation, and testing, and support on a 24 hour a day, 7 day per week rotation.Administrative duties included installation of the product on remote sites, installation and maintenance of Oracle, and application of system and product patches.Built solid relationships with customers through on-site installations and testing.Four years experience designing and implementing computer system requirements.

Accountable for coding based upon pre-existing designs and integration of new functions into the current system.Participated in a combined team effort to produce a single, working system to fit customers\' needs by modifying the standard current product.Wrote maintainable and extensible code in a team environment.Modified existing software to correct errors, upgrade interfaces and improve performance.Worked closely with other team members to plan, design and develop robust solutions in a timely manner.

Managed the implementation of customer data for a nationwide call center.Responsible for maintenance of the hardware and the quality of the data received from clients.Maintained and monitored the server room, the wireless network and other server infrastructure.Wrote and managed development of dBase IV programs to organize and interpret the resulting call data.Responsible for four employees and the integration of the various involved departments.Spent over four months on site installing and training new employees to use our system.

Responsible for management, maintenance and monitoring of campus-wide desktop computer network. Peachtree;Novell; anddBase IV.

Bachelor Of Project Management

Masters Of Software Engineering, Computer Science, Mathematics, Education

Education record

Education record

Management Computer Systems, Letter Of Science

Education record