This will be an important role in an extensive project to replace an existing community patient care system (MiDIS) which has limited capabilities with a modern solution, providing a mobile working solution (Morse) and integration with other systems as key deliverables. There is commitment to ongoing development of the system to accommodate future requirements of both NHS Lanarkshire and other Scottish NHS organisations using the same system. I will have the opportunity to help shape its functionality and delivery to some 3500+ clinical users, directly contributing to the improvement of the quality of health care delivered to the population of Lanarkshire and beyond.In addition to involvement in the above project. My role is part of the wider NHSL applications team and I will have opportunities to extend my skills and knowledge across a wide variety of other systems both clinical and corporate. My position should offer me a new challenge whilst contributing innovation to the design and development of solutions to our clinical systems.As the role has grown I have been involved in a data migration of scanned health records to a more accessible system (ImageNow to SCI Store). ImageNow is no longer supported and is running on unsupported windows server versions. The migration has involved automating the extracts, combining millions of tiffs into over half a million pdf files, converting csv files to xml files, file compression and managed imports.We are now currently in the early stages of the change from MiDIS to Morse (Sept 19). I have to date been involved in helping to shape the data migration and early setup of Morse (systems administration and documentation). The project should be deployed early 2020 and will involve upscaling clinical sites to include Wi-Fi capability. Moving forward I am to be the lead Morse forms designer for NHSL and assist with all aspects of the rollout from training to systems admin.

My role is to support the clinical staff across NHS Lanarkshire in their use of our clinical systems. The role often included travelling to our different sites to install/fix software/equipment and to train the staff how to use the systems. Most of our applications are delivered through Citrix or are web based and the organisation utilises MS Outlook and MS Office.Main duties include:-- Installing and updating clinical software systems/clients - Installing, configuring and networking computers and printers- Imaging computers and configuring programs such as MS office and Outlook- Maintaining user accounts and access to the systems- On site training and ‘hand-holding’ for the users (many users have never used a computer before until some of our systems were rolled out)- Assessing site and staff hardware requirements

Working as 1st line support on the IT helpdesk for NHS LanarkshireMain duties included:-- Fixing users problems via the phone and remote assistance- Logging calls on the helpdesk system- Escalating calls where necessary to 2nd line support- Maintaining user accounts and system access

Tended bar in a busy hotel/restaraunt.

Dealing with sales, technical enquiries and various other issues via the phone in SKY TV's call centre, Livingston