Performed exploratory, manual and automated testing in an Agile / Scrum environment for a variety of applications. This was a test driven development based team in a fast paced startup company. Manipulated front ends and verified results against SQL Databases and file servers. Products included addons and integrations for iManage Work (Document Management System) and K2 Blackpearl (Automated Business Workflows). Both standalone and web based (JSON, REST, XML web services) were used for major banks, legal and accounting firms worldwide. • Established and developed the software quality assurance team. Moving from Spreadsheets to TFS and automation testing using Selenium, Gherkin and Powershell scripts• Subject matter expert for both iManage Work (DMS) and K2 (automated workflows) • Requirements gathering, design meetings, user stories and time estimation (story pointing) • Performed various testing activities including unit, integration, GUI, cross browser, cross platform, regressions, scalability, backend• Reviewed and signed off on all development (features & functional specifications) and end user documentation for completeness and accuracy • Implemented test case / plan creation using MS Team Foundation Server (TFS) and MS Test Manager• Confirmed data manipulation (SQL Server) and transfers via SQL queries• Edited XML instruction sets for web server & client interactions• Helped our internal consulting team and external customers troubleshoot / triage issues and write SQL queries

Managed all aspects of Software QA development lifecycle for assigned functional area. This included scoping out new features, development of test plans / cases, test deployment & execution (automated and manual), reporting and scheduling of deliverables. Testing included File, DVD, BluRay and online playback in various codecs and containers.• Increased team efficiencies while decreasing escapes, by establishing matrices and measurements for various aspects of issue reporting • Instrumental in documenting the responsibilities of various teams, as well as outlining the various development cycles and key stages of product bring up• Performed functional, acceptance, regression, negative, performance, usability and Ad hoc black box testing• Created, modified and executed test cases through Test Director (HP Quality Center predecessor)• Submitted and tracked bugs via BMC Remedy (initially Bugzilla)

Responsible for managing all TV Tuner and Video Capture related testing efforts. Assigned testing resources across a small team to optimize testing coverage. Participated in all product / feature specification discussions and helped finalize testing requirements. Developed and documented QA entrance and exit conditions. Responsibilities also included ordering and maintaining inventory of test systems and equipment.• Provided leadership by managing various projects and driving feature definition and specs• Revamped and redesigned all Multimedia testing to streamline testing and more accurately report testing times and efficiencies• Automated for real time reporting via SharePoint & Crystal Reports• Helped manage a smooth transition of all tuner / video capture related testing to new offshore test engineering departments in India and China

Assisted in product development and launch for Desktop, Multimedia, Workstation and Mac products to ensure the best end user experience. Continued to support ATI products throughout their lifecycle from both a software and hardware perspective. Developed and managed four individual feedback programs and provided reports to various departments that outlined current issues and market data. Informed customers of known issues and increased the priority internally with engineering to resolve them.• Reduced departmental operating costs by over $55,000 annually by designing, implementing and supervising a very successful end user issue reporting tool• Expanded feedback program to include BETA driver releases, and publicly released Linux and MAC drivers which added further savings and positive PR• Acted as liaison between various departments (Marketing, Engineering, Developer Relations, Customer Support, PR)• Reviewed and signed-off on all product literature, box artwork and PR material, with a keen eye for finding grammatical errors and incorrect technical specifications

Provided training to the Customer Service contact center for new products and software. Submitted EPRs and reproduced issues that were escalated from the Customer Service department. Reduced contacts to Customer Service by answering customers inquires / informing customers of known issues through online (web) FAQs and Knowledgebase Articles.• Analyzed contact data and reported on incorrect / incomplete information • Reviewed incoming reported issues, verified / reproduced and informed Engineering via Remedy (Issue Database)

Provided superior customer service and technical support for ATI products via phone, fax and email. Documented relevant hardware and software details for newly reported issues and escalated where appropriate. Supervised team of CSRs and helped mentor new employees.• Skilled / known for working with irate and uncooperative customers • Created demo versions of our applications using Java / VB script, which allowed CSRs to follow customers while on the phones