Mark Mcginty Email & Phone Number

Lakeville, Mn, Us

Building and optimizing an enterprise-wide Learning and Development Center of Excellence serving all corporate functions, manufacturing locations, hourly and salaried staff.

Minneapolis, Mn, Us

Leader of training design at Daikin Learning. I make it easier for people to build, fix, and sell things. Manage a team of internal and contracted instructional designers. We design and develop new training initiatives and redesign and modernize legacy training programs.

Minneapolis, Mn, Us

Program manager leading two major learning initiatives:• GET Program (Graduate Engineer Transformed): Sales engineers who graduate from this program have generated $175 million in sales for the company. This is an 8-month immersive learning experience for newly hired sales engineers. We provide self-paced online training and 7 trips to our manufacturing facilities across six North American locations including Mexico. A mixture of hands-on learning, group project work and digital learning enable these engineers to understand our products, systems and tools and perform on the job as experts in the HVAC industry. • Frontline Leader Development Program: a 14-month learning program for 500 frontline service techs and supervisors that provides customer service skills and business acumen. I lead a team of 16 trainers and manage a phased the deployment of this program across the United States. A mixture of webinars, videos, and small-group discussions.Tracking and measuring training costs and impact using Power BI. Close relationships with vendors and rep firms, senior leadership, and our manufacturing teams.

Wayzata, Minnesota, Us

Learning and development consultant and project manager. I work on building learning capabilities for global HR job family, the Global IT organization and the supply chain organization. Strong focus on learning strategy, change management, project management, digital learning and mobile learning solutions, measurements and continuous improvement. Designed and deployed 12-month Strategic HR program for 100+ senior leaders in Business HR job family in partnership with the University of Michigan’s Ross School of Business. Designed and developed learning strategy for Cargill’s integrated supply chain. Sourced and onboarded vendors to develop and deploy training assets to support this program. Strong emphasis on global learning strategy, change management, digital learning strategy, vendor management and client relationships, consulting skills, client-focused solutions, continuous improvement, and general learning & development principles. Classroom training, eLearning, mobile, video, agile methodology, and up to the minute training that meets the learners where they are. Training meant to replicate how people learn in the real world.

Minneapolis, Mn, Us

Minnesota-based startup that builds subscription-based toy kits filled with projects that both dads and kids find interesting and entertaining and educational. Themed kits are created in-house and mailed quarterly. I collaborate on creating kit themes and components, and provide written material such as instruction manuals, cookbooks, and activity guides.

Minneapolis, Mn, Us

Project manager for Target's Grocery Transformation training program. Managed 6-person project team who developed and implemented training and change management strategy for Target's entire grocery business with roughly 40,000 employees. Strong emphasis on change management, project management, problem solving, leading teams, cross-functional coordination, vendor operations and building strong client relationships. Training includes classroom, eLearning, mobile learning, self-paced activities, webinar and virtual classroom. Evaluation scores from 400+ classroom participants averaged 3.8 on 4.0 scale. Sales lift in test stores was a nearly 1% comp in grocery departments. Managing people as well as process. Assess project team members on strengths and weaknesses. Remove obstacles. Reduce complexity. Communicate and challenge upward. Identify risks and create mitigation plans. Strong execution and follow-through. Developed grocery training strategy that aligns with strategic objectives that change almost daily. Benchmarking competitors in grocery industry. Collecting feedback from current employees who worked at competitors. Conducting outside research. Ghost shopping competitors. Benchmarked training with National Grocer’s Association. Tested external training in Target stores. Identified training gap in product knowledge and filled gap with a mobile product knowledge resourced known as Food iQ - a mobile product knowledge resource for store team members that includes product information on produce and meat along with continuing education topics. High user ratings on value and navigation. Usage tracked through web analytics and via user surveys. Creating continuous learning culture. Conducted field visits. Participated in Kaizen events. Created project management onboarding plan for new project managers. Combination of Kanban, Kaizen, Agile, Scrum methodology and traditional project management. Creating onboarding plan for new project managers.

Minneapolis, Mn, Us

Training consultant for Target stores entire food training program including the following departments: produce, meat, deli, bakery and center store/dry grocery, Target Café, Pizza Hut and Starbucks. Created tracking system to monitor and measure training compliance for two vendor-owned training programs: Starbucks and Pizza Hut. Increased Starbucks training compliance from 42% to 80%, moving over 500 non-compliant stores into compliance and raining an additional 2000 employees who were previously un-trained or non-compliant.Improved existing compliance tracking system for Pizza Hut locations, increasing compliance from 68% to 95%, moving about 350 non-compliant stores into compliance.Managed nationwide bakery training program, created field network to bring vendor-led cake decorator and bakery training to 250 SuperTargets. Managed day to day operations and conducted regular interactions with Target’s field network and 3 bakery vendors. Conducted regular vendor calls, served as head of program. Managed and cultivated several vendor relationships including Starbucks, Pizza Hut, Rich’s, Gonella, Maplehurst (MidAmerica Marketing), PARTech, Inc. Rolled out first iOS technology to stores as Food Safety tracking system for Deli.Revamped Target’s Food Safety training program, simplifying process and updating content to ensure the right team members received the right Food Safety training, ensure all stores are compliance with internal and external food safety regulations, impacting all store employees who touch food (Target’s #1 most visible training program in stores).Training delivery methods included eLearning, self-paced training guides, webinar, mobile learningTransferred all program knowledge to peer and handed off several of these big initiatives while transitioning into a new role. Served as POC and overall strategy owner of grocery training.

Minneapolis, Mn, Us

Training and change management consultant and instructional designer for a company-wide SAP software implementation. Created and executed training and change management program for 2-phases of SAP rollout at Target, impacting 2000 employees in Finance pyramid, departments include Financial Reporting, Accounts Receivable, Accounts Payable, Treasury and Business Intelligence. Created 90 eLearnings to simulate SAP environment using UPK. Created training program that included both eLearning pre-work and classroom training. Facilitated classroom training experience over a 6 week period to train all users of SAP. Won SAP Best in Class Award for Innovation in 2010. Company admin for UPK (User Productivity Kit) responsible for training, technical troubleshooting, error tracking and triage, licensing, upgrades, and external benchmarking of in-house content development software. Streamlined licensing process to avoid purchasing additional licenses and saved company $150,000. Guided company though system upgrade, including UAT testing, troubleshooting and patches with minimal disruption to functionality.

Minneapolis, Mn, Us

Designed and facilitated training for Target’s internal collections team. Traveled nationally to train and onboard new vendors on Target collection processes. Wrote and delivered training on Target brand, credit and collections to new hire classes.Combination of stand-up classroom training and self-paced leadership development.

Minneapolis, Mn, Us

Managed team of 12-16 front-line collectors at Target's collections call center. Managed both early-stage and late-stage collections teams. Created daily and weekly incentives to drive motivation and reward top performers. Conducted quality audits, team member development and managed staffing at fast-paced collections environment. Increased production standards by 16%. Ranked #1 supervisor out of 16 in October 2007, December 2007, February 2008 and March 2008.Managed $15,000 budget for Team Member recognition.

Cincinnati, Ohio, Us

$99 billion retail and commercial bank and investment advisor with 19 affiliates and over 1,150 banking centers in 10 U.S. states. Front line supervisor of 12-15 call center reps who collected on early and late stage installment loans, mortgage, credit cards and overdrawn deposit accounts. Administered outbound dialer operations; created call lists and directed workflow to three call centers, including an offshore site in Manila, Philippines with 180 employees.Primary operations contact for offshore vendor collections site in Manila; implemented weekly teleconference with offsite management that streamlined daily communication. Held teams accountable to staffing, compliance, quality and collection dollars.

Third-party collection agency servicing bankcard, installment loan, retail, utility, telecommunications and deposit accounts. • Collected 100.04% of goal in 2002, ranked #13 out of 79 and finished year as one of ten collectors to hit yearly goal. Ranked #24 out of 126 in 2003 while supervising staff of seven collectors. Fostered teamwork and developed new hires to achieve 105% monthly average of team goal.

Mba

Bachelor Of Business Administration (Bba), Finance

Education record

Bachelor Of Business Administration - Bba, Finance, General

Master Of Business Administration - Mba, Business Administration And Management, General