Mark M. Email & Phone Number

London, Gb

London Bridge, London, Gb

London Bridge, London, Gb

London Bridge, London, Gb

London Bridge, London, Gb

London Bridge, London, Gb

Toronto, Ontario, Ca

Global, Gb

London, Greater London, Gb

Build out of a new comprehensive Service Operations capability to support a new financial SaaS product launch.

Dublin 2, Ie

Consultant in the Technology Management line of business tasked with deploying subject matter expertise in IT Service Management and Project Management on large scale transformation programmes, predominately within the financial services, insurance and legal sectors.(Programmes / Projects are detailed below Nov. 2010 - Oct 2014)

Oslo, Oslo, No

Responsible for implementing a new PMO function aligned to the overall business strategy

Service management consultant undertaking a full operational review of all internal outsourced services to form a structured service improvement plan to address core service issues and multiple breached SLA's and OLA's.

Jersey City, New Jersey, Us

New York, Ny, Us

CST were engaged to deliver a transformation programme to standardise all technologies within the organisation and reduce operational expenditure by $40million over 5 years.- Lead project manager for an Active Directory $8million global work stream, ensuring full compliance to NY state federal legislation.- Owned and managed RFP to obtain a 3rd party vendor to provide analysis into the environment to drive the detail of the business case- Developed and delivered a business case including costs benefit analysis to underpin a $1.1million RoI- Consolidated the environment from multiple forests / domains down to a single forest / domain structure

Peterborough, London, Gb

CST were engaged to develop a 2 year business strategy to rationalize the environment and introduce a shared services model to reduce the cost base.Activities included: - - Analysis of the existing Operating model and support structure - Supported and delivered a comprehensive 2 year business strategy - Delivered a service benchmarking exercise (ITIL Maturity Assesment) - Developed and delivered a new Operating model and sourcing strategy- Chaired and led business analysis sessions with key stakeholders, ensuring all requirements were captured and presented back to the project team- Undertook and delivered a cost benefit analysis, ensuring the proposed strategy was underpinned with a strong RoI

London, Gb

Working as a key part of the engagement team to help Clifford Chance design and implement a structured global vendor management function within their service management group.Key Activities• Structured business requirements capture• IT Functional assessment (Roles & responsibilities, Governance)• IT Service process assessment (ITIL)Deliverable• Service design & business case development• Detailed functional design (Accountabilities, Governance model)• Contract/Service analysis• Contract management support and staff training

London, Gb

Worked as a key part of the engagement team across the 2 stage delivery to conduct an operational review of all key process, procedures and reporting to deliver a structured service improvement plan to address core service issues.Key Activities• ITIL based service assessment• IT Functional assessment (Roles & responsibilities)• Service tooling assessmentDeliverable• Service Improvement plan

Global, Gb

Consultant Engagement

Abu Dhabi, Abu Dhabi, Ae

Worked as a key part of the engagement team across the 2 stage programme lifecycle to deliver a new IT operating model and sourcing strategy that will underpin the business over the next 5 years. Key Activities included: - Key Activities• ITIL based service assessment• IT Functional assessment (Roles & responsibilities)• Business requirements capture• Service tooling assessmentDeliverable• Strategic target operating model

Toronto, On, Ca

PM for Insource of Global Service Desk Programme. Thomson Reuters current IT outsourcing contract with an external vendor ceased on 24th February 2011. As part of their ‘Modernisation’ business commitment, it was necessary to migrate all IT services internally. The Global Service Desk activities (including all associated functions, knowledge, intellectual property, resources and processes) previously performed by the external vendor have been migrated under the full control and management of Thomson Reuters.Primary ActivitiesProject Manager as part of three of six work-streams within the project; Service Management and Knowledge and Training ManagementFull project governance and reportingCapture, management and mitigation of work stream and programme level risksEstablished full Programme Mgmt. function within the UK as part of the global delivery of the GSD projectKnowledge and training research analysis to provide training programmes to over 300 new GSD agents incorporating two complex business functions aligned to programme goalsGlobal co-ordination of training personnel to deliver against approved training plans including budget control and analysis of cash flows, preparing various scenarios of travel at different intervals and creating output financials / models for presentations to the stakeholder teamCo-ordination and migration of all existing knowledge bases, articles and intellectual IP

Zurich, Ch

PMO consultant delivering an integrated programme planning solution on a trading systems re-platforming programme.Provided assistance on MS project 2010 and Project Server 2010 to key stakeholders within the investment business to aid programme management of a new complex business modelPrimary ActivitiesProject managed deployment of MS Project and MSP Server into a Test and Prod environmentsProvided business aligned MS Project templatesPlanning co-ordination with iterations aligned to the businessMS Project resource utilisationTracked key deliverables and slippage Dependency managementHigh level report generation and heat mapsWeekly checkpoints with all Project Managers to ensure standard guidelines and plans are maintained including all updates

Pgcert, International Business Practice

Bsc (Hons)