Mark M. Email & Phone Number

Houston, Texas, Us

• Fulfill all technical roles and responsibilities of Application Technician, Database Management, Operating Environments, Storage and Network Administration. • Contribute to Development Operations by automate manual tasks, helping teams manage complex environments at scale, and assist Developers by supporting high profile projects.• Manage Help Desk team and Hybrid Data Center operations.• Migrate Infrastructure from on-premise to hosted.• Improve IT efficiency by using best practice guidelines for IT Service Management (ITSM).• Maintain data integrity and system reliability using change management and scheduled maintenance operating under ISO27001.• Use Standard Operating Procedures to support Daily Operations, Disaster Recovery and Business Continuity.• Serve as consultant to Leadership on technology planning and business continuity.

Houston, Texas, Us

• Fulfill all technical roles and responsibilities of Application Technician, Operating Environments, Database, Storage and Network Administration. • Contribute to Development Operations by automate manual tasks, helping teams manage complex environments at scale, and assist Developers by supporting high profile projects.• Manage Help Desk team and Hybrid Data Center operations.• Migrate Infrastructure from on-premise to hosted.• Improve IT efficiency by using best practice guidelines for IT Service Management (ITSM).• Maintain data integrity and system reliability using change management and scheduled maintenance operating under ISO27001.• Use Standard Operating Procedures to support Daily Operations, Disaster Recovery and Business Continuity.• Serve as consultant to Leadership on technology planning and business continuity.

Mumbai, Maharashtra, In

• Supervised IT operations and infrastructure team for customer hosting Data Center• Serve as IT consultant to executive officers on enterprise-managed, business critical hardware and line of business applications. • Improve IT efficiency by following the best practices guidelines for IT Service Management.• Designed and implemented Change Control management through approved workflows and secured packaged application object promotion toolsets.• Fulfilled technical roles and responsibilities of client Application, Server, Database and Storage Administration. • Optimized critical business system storage using uniform storage platform layouts (Security, LUN and virtual partitioning). • Use Standard Operating Procedures to support backup and recovery routines and routine disaster recovery testing.