Mark Mcneill Email & Phone Number

3200 Daresbury Business Park, Daresbury, Warrington, Wa4 4Bu

3200 Daresbury Business Park, Daresbury, Warrington, Wa4 4Bu

Enterprise Services, Operations and BAU infrastructureCompany integrations, Azure SSO and automation alongside Projects and BAU.Mentoring of Team members, technical lead and escalation point.

Daresbury, Cheshire, United Kingdom

Internal Support of over 2,000 users in BAU, hardware and Software Support.

Warrington, United Kingdom

Supporting over 100 Managed Services customers core infrastructure on WINTEL platforms in a 1st and 2nd line position. Mixed VMware/Hyper-V environments on Windows Stack primarily on Dell and HP Hardware platforms with VSAN or ISCSI SAN. Part of a virtual team independently managing my support customers based in the North West, including Customer site visits and installation of hardware implementations. Day to day BAU and management of systems to ensure customers are supported proactively and assisting senior infrastructure analysist in delivering projects to completion.

Liverpool, United Kingdom

Systems Infrastructure AnalystFocusing on the core business infrastructure from a hardware, software and Backup perspective to ensure high availability of production systems and On Call rota. Supporting global development teams with developer environments in UAT and Pre-staged and continuous code integration and agile development.HP & IBM ServersVmware Esxi 5.5 ClustersPure Storage, IBM V & N Series, NetApp SANMicrosoft Windows Server 2008R2 - 2012R2Microsoft Exchange 2013Backup Exec 2015Sophos AVShortel/Cisco VOIP

No 1 The Parks, Haydock, Newton-Le-Willows, Merseyside Wa12 0Jq

Infrastructure Analyst having worked with the following technologies and assisting with Infrastructure Projects and Business As usual.Vmware Esxi 5.1/5.5IBM V7000 SANIBM X Series ServersDell R400 Series ServersBrocade Fibre SwitchesMicrosoft Windows Server 2008R2 - 2012R2Microsoft Exchange 2010Veeam 6.5/7Citrix Xenapp 6.5Sophos AVSophos Safeguard Encryption 7.0Air WatchCisco ASA Cisco Switches Cisco VOIP

No 1 The Parks, Haydock, Newton-Le-Willows, Merseyside Wa12 0Jq, Uk & Ireland

To provide second line/desktop support to multiple Head Offices in the Northwest via HOTH call logging software and an internal Helpdesk. To assist in the support of the network, Server platforms, Active Directory, Exchange and other applications.Responsibilities: Second line Call Resolution/problem analysis to internal Head Office users & Depot network across the UK. Support of Wyse/Desktops/Servers, Client & Server O/S’s, Software Installation and fault finding. Cisco VOIP phone systems, printers, faxes, Apple MAC Hardware/Software and Patching and installing communication devices. Technical Documentation of Site infrastructure, software, procedures and knowledge base articles.• Skills needed: Strong knowledge of Microsoft Software and Server operating systems, Knowledge of Apple Mac OS X and Applications.• Achievements/Improvements made: Assisted in the rollout of Microsoft Dynamics CRM, Office 2010, Windows 7 deployment, imaging solutions, and Exchange 2007 implementation. Also McAfee EPO, VMware ESX migration and Setup, racking and configuration of IBM X series servers.

Pegasus House, Kings Business Park, Kings Drive, Prescot, Merseyside, L34 1Pj

To provide first line IT support analysis and problem resolution to a large internal and external customer base. • Responsibilities: Call logging, analysis and escalation within support parameters. Providing remote technical support for incidents and software delivery in accordance with strict SLA's within an ITIL working environment. • Skills needed: Strong technical mindset for Microsoft operating systems, Office applications and other commercial software. Good communication skills, team player, self motivated, with decision making & analytical skills. Business awareness, people skills and the ability to take responsibility and handle change. Customer focus and a strong knowledge of Information technology.Achievements/Improvements made: Knowledge and awareness of working in an ITIL IT environment, in house training in the ITIL foundation framework.

Exchange Flags, Liverpool, L2 3Pf

**http://www.capgemini.com/news/capgemini-completes-acquisition-of-strategic-systems-solutions**To supervise a 24x7 IT support helpdesk for Deutsche bank, providing dedicated application support on a global scale to a large internal/external customer base.• Responsibilities: Effectively manage shift teams of 20 near shore and 14 far shore analysts based in Hangzhou China, ensuring that all technical enquiries and faults are correctly identified and handled within established SLAs. Problem analysis, detailed fault logging and escalation via established support pathways. Ensuring staff development and providing a supportive working environment. Application support lead/business liaison/project management. • Skills needed: Strong technical mindset for understanding and supporting in house web and database driven internal applications. Good communication skills, team player, self motivated, with decision making & delegation skills. Business awareness, people skills and the ability to take responsibility and handle change. Customer focus and a strong knowledge of Information technology.• Achievements/Improvements made: Promotion to team leader in the first two months and then to Deputy Helpdesk manager. First Aid at work, fire warden training and basic UNIX support course. Application support project management take on and creation of effective and detailed knowledge base articles. Assisted in transition/knowledge transfer of the helpdesk to China and training of additional far shore staff over a two month period based in Hangzhou, China.

Birchwood Warrington Wa3 7Bh

Provide first/second line technical telephone support for TalkTalk Broadband.• Responsibilities: Ensure that all technical enquiries and faults are correctly identified and handled within established SLAs. Problem analysis, detailed fault logging and escalation.• Skills needed: Strong working knowledge of Windows operating systems up to Windows XP Pro. Configuring dial-up connections/re-installation and troubleshooting ADSL/Broadband. Configuring email accounts using MS Outlook/Outlook Express, Internet Explorer, Dial-up Networking and TCP/IP configuration. Knowledge of Internet security and firewall configuration. Supporting USB ADSL Modems, Routers and wireless networking and a detailed knowledge of ADSL technology and its limitations. • Achievements/Improvements made: Supporting Apple Macs up to OSX 10.2 regarding ADSL connections, email clients and connection troubleshooting.

4Th Floor Premier House, (Chaterhall Drive), Chester, Cheshire, Ch88 3An, United

To provide front line support for sales areas and to liaise with Courier suppliers on behalf of our internal customers. Responsibilities: Process large volumes of daily business data accurately and policy personal loan applications. To improve efficiency and analysis of current systems required in relation to the business needs. Effectively implement IT based solutions primarily in Microsoft office applications.• Skills needed: Good oral and written communication and interact effectively with senior management, associates, and customers. Highly adaptable and able to multitask effectively. • Achievements/Improvements made: Development & implementation of new procedures and training methods within the department. Recognized for professionalism, positive mental attitude, commitment to excellence, and demonstrated ability to communicate & motivate.