Mark Mcneill Email & Phone Number

3200 Daresbury Business Park, Daresbury, Warrington, WA4 4BU

3200 Daresbury Business Park, Daresbury, Warrington, WA4 4BU

Enterprise Services, Operations and BAU infrastructureCompany integrations, Azure SSO and automation alongside Projects and BAU.Mentoring of Team members, technical lead and escalation point.

Daresbury, Cheshire, United Kingdom

Internal Support of over 2,000 users in BAU, hardware and Software Support.

Warrington, United Kingdom

Supporting over 100 Managed Services customers core infrastructure on WINTEL platforms in a 1st and 2nd line position. Mixed VMware/Hyper-V environments on Windows Stack primarily on Dell and HP Hardware platforms with VSAN or ISCSI SAN. Part of a virtual team independently managing my support customers based in the North West, including Customer site.

Liverpool, United Kingdom

Systems Infrastructure AnalystFocusing on the core business infrastructure from a hardware, software and Backup perspective to ensure high availability of production systems and On Call rota. Supporting global development teams with developer environments in UAT and Pre-staged and continuous code integration and agile development.HP & IBM ServersVmware.

No 1 The Parks, Haydock, Newton-Le-Willows, Merseyside WA12 0JQ

Infrastructure Analyst having worked with the following technologies and assisting with Infrastructure Projects and Business As usual.Vmware Esxi 5.1/5.5IBM V7000 SANIBM X Series ServersDell R400 Series ServersBrocade Fibre SwitchesMicrosoft Windows Server 2008R2 - 2012R2Microsoft Exchange 2010Veeam 6.5/7Citrix Xenapp 6.5Sophos AVSophos Safeguard.

No 1 The Parks, Haydock, Newton-Le-Willows, Merseyside WA12 0JQ, UK & Ireland

• To provide second line/desktop support to multiple Head Offices in the Northwest via HOTH call logging software and an internal Helpdesk. To assist in the support of the network, Server platforms, Active Directory.
• Skills needed: Strong knowledge of Microsoft Software and Server operating systems, Knowledge of Apple Mac OS X and Applications.
• Achievements/Improvements made: Assisted in the rollout of Microsoft Dynamics CRM, Office 2010, Windows 7 deployment, imaging solutions, and Exchange 2007 implementation. Also McAfee EPO, VMware ESX migration and.

Pegasus House, Kings Business Park, Kings Drive, Prescot, Merseyside, L34 1PJ

• To provide first line IT support analysis and problem resolution to a large internal and external customer base.
• Responsibilities: Call logging, analysis and escalation within support parameters. Providing remote technical support for incidents and software delivery in accordance with strict SLA's within an ITIL working.
• Skills needed: Strong technical mindset for Microsoft operating systems, Office applications and other commercial software. Good communication skills, team player, self motivated, with decision making & analytical.

Exchange Flags, Liverpool, L2 3PF

• http://www.capgemini.com/news/capgemini-completes-acquisition-of-strategic-systems-solutions**To supervise a 24x7 IT support helpdesk for Deutsche bank, providing dedicated application support on a global scale to a.
• Responsibilities: Effectively manage shift teams of 20 near shore and 14 far shore analysts based in Hangzhou China, ensuring that all technical enquiries and faults are correctly identified and handled within.
• Skills needed: Strong technical mindset for understanding and supporting in house web and database driven internal applications. Good communication skills, team player, self motivated, with decision making & delegation.
• Achievements/Improvements made: Promotion to team leader in the first two months and then to Deputy Helpdesk manager. First Aid at work, fire warden training and basic UNIX support course. Application support project.

Birchwood Warrington WA3 7BH

• Provide first/second line technical telephone support for TalkTalk Broadband.
• Responsibilities: Ensure that all technical enquiries and faults are correctly identified and handled within established SLAs. Problem analysis, detailed fault logging and escalation.
• Skills needed: Strong working knowledge of Windows operating systems up to Windows XP Pro. Configuring dial-up connections/re-installation and troubleshooting ADSL/Broadband. Configuring email accounts using MS.
• Achievements/Improvements made: Supporting Apple Macs up to OSX 10.2 regarding ADSL connections, email clients and connection troubleshooting.

4th Floor Premier House, (Chaterhall Drive), Chester, Cheshire, CH88 3AN, United

• To provide front line support for sales areas and to liaise with Courier suppliers on behalf of our internal customers. Responsibilities: Process large volumes of daily business data accurately and policy personal loan.
• Skills needed: Good oral and written communication and interact effectively with senior management, associates, and customers. Highly adaptable and able to multitask effectively.
• Achievements/Improvements made: Development & implementation of new procedures and training methods within the department. Recognized for professionalism, positive mental attitude, commitment to excellence, and.