Mark Mcquaid Email & Phone Number

Charlottetown, Prince Edward Island, Canada

Charlottetown, Prince Edward Island, Canada

• Deploying and directly supporting private cloud & physical servers in high traffic/low SLA environment.
• Task delegation and ownership of events that occur within a 24/7 always on environment
• Conducting detailed analysis of company support/training material and bringing it up to todays standards.
• Auditing and deploying patch management solutions for internal/external software & servers.
• Reimagined tools used for abuse management in high malware/fraud susceptible environment
• Working as part of a small team to achieve goals set out by customers and company ownership alike

Prince Edward Island, Canada

• Planned, configured, and supported all server and network operations for seven hosting brands.
• Directed support of 20 high output enterprise level applications within 10 custom environments.
• Managed 10 level 1 and level 3 staff to ensure company support goals and customer satisfaction were achieved.
• Mentored and trained 4 new staff members to help them achieve their goals within the company.
• Completed tasks on time and on budget to exceed expectations.
• Performed high-level server investigations, and proxy server troubleshooting and setup.

Edmonton, Alberta

• Provided exceptional customer service while assisting key clients with information on store’s wine, spirit, and craft beer choices using a custom point of sale device to handle various types of transactions.
• Maintained internal and external network to ensure property security and functionality.
• Provided assistance for all hardware and software in store, ensuring maximum system reliability.
• Generated content for online and in-house marketing, and promoted the store at various sponsored events.
• Closed and secured store at the end of the night, delivering maximum security for employees and building.

Remote

• Handled escalated matters from technicians and management, addressing a wide variety of issues in a timely and professional manner.
• Drafted procedures and support policies for the migration department, ensuring accuracy and improved access to critical data.
• Created detailed internal knowledge-based articles and provided bi-weekly quality assurance updates to management of migration technicians.

Remote

• Managed a specialized data migration to assist thousands of clients in moving websites, databases, and email from competing server environments into company server environment, handling all technical issues and.
• Directed 30+ complex projects, creating and migrating 100+ virtual private servers on and between hardware nodes, and planning and executing 20+ high-profile website migrations.
• Handled escalated matters from technicians and management, addressing a wide variety of issues in a timely and professional manner.

Server Sitters LLC is a near shore outsourced web hosting support company that provides hosting support for various Linux & Windows based hosting providers throughout North American and the UK.Provide Tier 2 support on various hosting support related matters related to the hosting control panel software cPanel, PLESK or HSPHERE. Manage a cluster of 6 LAMP.

• Responsible for maintenance, stability, and overall functionality of custom applications and the servers on which they run.* Database and query management on Oracle & MSSQL based servers* Plan and execute application.