Our wonderful world of one-acre farmingHoney, Angora Rabbits, and Eggs (sometimes)

Passionate about building strong teams, mentoring future leaders, and creating sustainable customer support with great people and systems.

Growing a global financial automation and B2B payments software company by creating more secure payment capabilities worldwide for enterprises of all sizes. We are a leading fintech pushing the boundaries of finance software by integrating finance and treasury into one central ecosystem for corporate payments – the “Universe of Payments”. Currently leading and managing the customer service & support organization in North America. Helps Serrala maintain its flexibility while creating a structure that can help it continue to grow. Helps customers make their business better and more effective. Built support organization; automated using Salesforce ServiceCloud (Salesforce Admin). Formerly Business Lead for the Data Archiving & Information Lifecycle Team, and Director of Talent Acquisition and Director of Contracts.

Worked for USAF Warfighting Integration and Chief Information Officer. Analyzed programs and budgets across a $21 Billion portfolio. Reviewed spend plans, budgets, expenditures, and program plans across the spheres of influence. Made actionable recommendations to senior staff. Mentored and trained less experienced staffers.

Focused on SAP solutions plus other OpenText Enterprise Content Management solutions for government and government contractor customers. Worked with colleagues and customers in a teaming environment to solve pressing problems.

Quota Carrying Sales Person for AXS-One. Ran the federal operations for AXS-One, a software solutions company. Focused on archiving and storage business.

Focused on U.S. government SAP Content Management and email archiving solutions. Full Quota Carrying Salesperson. IXOS was purchased by Opentext in 2004.-- As Director, Technical Services, built regional support center supporting 450 SAP customers in the Americas and >2,000 worldwide. Consistently exceeded revenue targets and met expense budgets. Maintenance renewal rate better than 95% for five consecutive years. 99% excellent and outstanding customer satisfaction ratings. Taught numerous courses to customers, including SAP BC615 ArchiveLink and SAP TechEd hands-on workshops.

Broadcast engineering and installation, IT architecture, LAN/WAN, computer systems implementation. Installed, engineered, implemented, and maintained the new-build 233,000 square foot schoolhouse. Managed and installed 12 audio studios, 5 TV studios, 20 computer lab classrooms with a total of over 600 computers, and the AV and network infrastructure. Under budget and ahead of schedule while understaffed.

Various positions at unit, command, and headquarters. Communications security programs (COMSEC PEM), secure voice program, chief of migration systems, staff action officer at Headquarters USAF, Pentagon. Riyahd: Deployed for Desert Storm for special comm system. Scott AFB: Member of AFCC A-Team as C2 Systems Engineer. Red Switch and 4 Star Special communications projects world-wide with an emphasis on command and control systems. Projects included NORAD, PACAF, 7AF, USAFE, Red Switch Network (REDNET). Two assignments to Korea (Osan and Yongsan). Edwards AFB: Flight Test Center communication plans & requirements. Nellis AFB: Wore a red star with hammer and sickle. Maintenance management of electronic warfare, radar and systems at the Tonopah Electronic Warfare Range.