Mark Meddleton Email & Phone Number

Under New Management - See Wife For Details.

Living the dream!

Project Manager• Business Project Manager on three work streams of an Ingenix Impact Suite implementation for UnitedHealthcare Military & Veterans Medical Management. Managed and facilitated the design and development phases.• Managed a large data cleanup effort for the Medicare Operations department of a major California health care insurance company.Senior Business Analyst• Supported various FACETS system modifications (requirements/design) and operational reports for the Medicare Operations department of a major California health care insurance company.Transition Coordinator/Configuration Analyst• Transitioned employers/members from the myUHC.com Health & Wellness portal to new eHP and Rally Health & Wellness portals for UnitedHealthcare. Created custom portal experiences for large numbers of these employers for their members.

New York

Management Consultant, engaged in various project management, business analyst and corporate training positions for Fortune 500 and Fortune 100 companiesProject Manager• Managed and facilitated the design phase of a Siebel CRM project, including facilitating design, planning, and weekly status sessions for University Physician's Health PlanSenior Business Analyst• Scoped, defined requirements, designed, tested and implemented a Siebel CRM system for the Customer Service, Claims, Provider Relations, Sales & Marketing, Compliance & Audits, and Grievance & Appeals departments of University Physician's Health Plan• Created a detailed end-to-end Eligibility process flow and documenting the eligibility processes between OptumHealth and Ovations, by platform (NICE, COSMOS & PULSE)• Facilitated daily status meetings, created process flows, conducted gap analyses, defined business requirements, authored client presentations, operational guidelines, policy & procedures documents and job aids for Coventry Health, implementing the Ingenix Impact suite (Impact Pro, Impact Provider & Impact Intelligence)Corporate Trainer• Designed a training program, developed curriculum & delivered classroom training to support a Siebel CRM implementation for University Physician's Health Plan

Management Consultant, engaged in various project management, business analyst and corporate training positions for Fortune 500 and Fortune 100 companies:Project Manager• Designed, developed and operationalized incentive-based employee health plans for UnitedHealthcare• Integrated a line of credit/employee payroll deduction component into claims payment processing for UnitedHealthcare• Managed a health care initiative spanning eight markets for AmeriChoice. Defined and drove all project work streams, managing the efforts of five business units to modify the pre-authorization configurations of up to four different health plans simultaneously for each market• Managed geographically dispersed, cross-functional teams in various process redesign projects for UnitedHealthcare and AmeriChoiceMarketing Campaign Manager • Managed marketing campaigns for ATT Wireless during their acquisition by Cingular using e.Piphany Interaction Agent & e.Piphany Campaign Manager, significantly reducing churn rateBusiness Analyst• Completed several systems integration projects for UnitedHealthcare; various process design & improvement, financial analysis and call center analysis projects for a variety of industries (clients included: AmeriChoice, Definity Health, Merrill Lynch and GM)• Authored scope documents, developed communications plans, facilitated design & planning sessions, created detailed process flows, conducted gap analyses, defined business requirements, authored client presentations, operational guidelines, policy & procedures documents and job aids for these projectsCorporate Trainer• Designed comprehensive corporate training programs; developed curriculum & delivered training (including web-based training) for various customer service & sales force training; and SAP, Siebel & Vantive implementations in a variety of industries (clients included: Reliant Energy, Sigma-Tau Pharmaceuticals, Cardinal Health, Whirlpool and Agilent Technologies)

Created Aircraft Maintenance Manuals and Component Maintenance Manuals from engineering drawings using Air Transport Association (ATA) Spec 2100 SGML format for various aerospace clients

Computer-based training design & development of sonar operation and maintenance courses for use by US Navy

Training Manager: Managed the daily activities of over 600 enlisted students, a staff of 20 administrative personnel and 76 courses of instruction at the US Navy's largest surface ship and submarine sonar training facility

Mba, Management / Accounting & Finance

Graduated with a 4.0 GPA

Bba, Management

Graduated with honors (Summa Cum Laude)