Mark Medrano Email & Phone Number

Northbrook, Illinois, United States

Support expertise in following operating system platforms: Microsoft Windows 10/11 and Mac OS XSupport expertise in Microsoft Office 365 applications: OneDrive for Business, Teams, Forms, etc.Support expertise in Microsoft application products: Office 2019/2016; Project 2019/2016 and Visio 2019/2016Support and troubleshoot all standard and non-standard desktop, laptop and printer hardware/ softwareSupport and troubleshoot all standard and non-standard Macintosh computer and printer hardware/softwareSupport and troubleshoot all standard and non-standard Mobile Devices hardware/software, including Surface Pro, iPhone and AndroidSupport all communication services, including but not limited to VPN, WiFi and LTE/5G.Coordinate with other groups in IT and cross-functionally in the company to fulfill requestsResearch, resolve and respond to employee IT issues / problems / questions received via email, telephone calls, escalations or ticketing systemProvide remote support to all corporate desktops, laptops, mobile devices, peripherals, and printers including additional hardware / software requestsStay current on latest technologies that are related to Desktop Technology and actively seek educational experience to better ones knowledge base and productivity24x7 on-call availability for immediate response to incidents

Bloomingdale, Illinois, United States

Provide end user support with the current operating system, applications, and hardwareTroubleshoots and resolves any IT service issues related to software, OS, basic network connectivity, configuration, etc. on client computers and servers.Support experience with Microsoft Windows 10/11 OS, Mac OS, Microsoft Office 365 Applications, and Microsoft Office Suite.Assist with managing and maintaining end user accounts and securitySetup, manage, and maintain printers, both local and networkedSetup, manage, and maintain new and existing desktopsAdministrative duties as follows but not limited to:Performance monitoringRegistry changes and modification as neededApply patches and hot fixes as neededKnowledge of VMware, data backup and recovery, network technology and cyber security.Special project assistance as requestedCoordinate with other groups in IT and cross-functionally within the Company to complete service tickets and requests.Research, resolve and respond to employee IT issues, problems, and questions received via direct communication, emails, calls, and service desk system.Software and applications used in Leviton: Oracle EBS, Intuitive ERP, Sumix Maxinspect QA, EZ-Support ticketing, Dameware, GoToAssist, O365, Active Directory.

Bloomingdale, Illinois, United States

Bloomingdale, Illinois, United States