Mark Melaccio Email & Phone Number

New York, New York

I am presently a Senior Sales Engineer assisting Fortune 1000 accounts in the Northeast U.S. in being successful with the deployment of Macs, iPads, iPhones and Apple TVs in the Enterprise. I act as a technical reference during the purchasing process for Jamf Pro, the best of breed management solution for the Apple platform. I am also able to use my experience in working in large enterprises to help administrators navigate an ever changing world where the user base's needs are sometimes at odds with traditional enterprise IT, and there is a growing shift towards employee choice on what devices they use to be most productive.

Greater New York City Area

South Brunswick, Nj

As a member of the End User Computing /Client Engineering team, I was tasked with developing strategic solutions for integrating new technologies into our enterprise, and how they interact with our user base no matter what platform they use. I was responsible for platform engineering strategy for support of OS X based systems at Dow Jones supported properties, and have introduced projects to further integrate the Macintosh population into the support structure. Skills include: Project Management, OS X 10.4-10.10 System administration, JAMF Casper Suite administration, DeployStudio Server Administration, Hardware/Break fix and OS troubleshooting.Certifications: Apple Certified Macintosh Technician (ACMT)

1211 Avenue Of The Americas, New York, Ny

Duties include: Apple Macintosh Hardware/OS break/fix, Parallels Desktop Windows integration. Final Cut Pro and Adobe Creative Suite installation and troubleshooting. Casper Suite administration and remote support. Recorded and produced a series of reporter training videos, and maintained a training intranet website. Was heavily involved in disaster recovery efforts when Dow Jones' New York Office was damaged in the September 11th, 2001 Attacks on the World Trade Center. Led a 3 man Mac Support team that handled all Apple related support items across the globe. Developed standards for supporting the Mac in our corporate environment, and created a technician training website. Was moved to the End User Computing team in 2012.

New York, Ny

Worked as a Macintosh Support Technician for Macmillan during their sale from Simon and Schuster to Pearson. Maintained approximately 70 Macs at their 1600 Broadway location and remote support for their smaller imprint in Maine.

Lakewood, Nj

Worked at one of the largest catalog based Apple resellers as part of the MacWarehouse Macintosh Support Help Desk. I assisted customers with pre and post sales support questions. Also assisted sales team with technical questions. Supported not only Apple made Macintosh systems, but also supported Mac OS "clones" made by Power Computing, Umax, and Motorola.Typical support calls included: memory upgrades, peripheral installs (including modems and external storage devices) and software installs. Traveled to the company's shipping hub in Wilmington, OH to assist with identifying components acquired from vendors. Was paired with newer technicians as a mentor during their training.

Lakewood, Nj

Worked for MacWarehouse as a contracted sales/support person for Apple's education based direct sales programs. Duties included selling Apple hardware and peripherals to educators and college students. Shifted to pre-sales support in late 1994, answering questions about the various systems sold in the program. Program ended in 1995 and i was moved into MacWarehouse Macintosh Support.

Education record

Education record