Mark Melanson Email & Phone Number

Wilmington, De, Us

Glassboro, Nj, Us

Hamilton, Bermuda, Bm

Provide Tier III support for a Global Fortune 300 company.Script solutions to retrieve data from Active Directory. Act as liaison between Tier III internal support and Microsoft.Perform new hardware assessments for Desktops and related equipment. Compile driver packages for Windows XP and Windows 7.

Wilmington, De, Us

Provide Application Remediation ServicesInstall and configure Flexera AdminStudioTrain staff in software repackagingAutomate/Repackage software installationsAct as backup to the Desktop ManagerProvide Tier III support to the desktop team

Us

Hire, train, manage, mentor, and bench marked a team of four individuals spanning both desktop and server technologies.Design, implement, and maintain a series of proactive scripted processes using VBScript and KIXTART on both servers and desktops to gather hardware/software data, check vital services for proper operation, Windows Administrative group changes, and possible virus/trojan behavior that was not being detected by the state provided anti-virus (Lightspeed).Ported existing VBScript based logon script to KIXTART to improve performance and ease of management.Work with management to design, implement, and maintain a formal change management process.Work closely with the Desktop Team Lead to author process and procedure documentation easily accessible to the desktop technicians.Design, implement, and maintain server installation process and procedures as well as performing server installations and repair.Design, implement, and maintain a single unified master image across more than 15 desktop PC models reducing complexity of deployment resulting in significant cost savings.Design, implement, and maintain a application automation/packaging process utilizing Wise Packaging products and various scripting languages resulting in consistent installations across the enterprise.Deploy software to the desktop utilizing Altiris Deployment Solution and scripted processes where required.Design, implement, and maintain a server/desktop virtualization strategy. Due to cost constraints we utilize VMware Server to host virtual guests running Windows XP, Windows 2003, and Debian Linux. This has resulted in lower expenditures for hardware and energy.Work with management to develop a hardware life-cycle management strategy which assists in financial and expenditure planning.Design, implement, and maintain WSUS infrastructure.Provide Tier III support for desktop and server technologies.

Wilmington, De, Us

Standardized hardware procurement and management.A single unified Desktop OS image across hardware platforms and business lines.Ported existing batch file based logon script to KIXTART. Developed and executed software deployment processes via silent install scripts, SMS, CMD Script, VBScript, KIXTART, and AutolT.Implemented a patch management strategy for the desktop PCsDesktop Security Model that included the elimination of Administrative privileges for employees except where authorized.Created and implemented standards for software procurement to ensure strict adherence to the security model.Created processes and procedures for the management of exceptions to the security model.Created rules used to remediate required applications that do not adhere to the security model.Instituted software re-packaging and installation automation to expedite delivery and consistent configuration.Participated in software packaging to MSI format when required.Monitored the output of the Software Packaging Team to ensure adherence to standards.Performed network user and group administration.Performed desktop Group Policy creation and administration.Monitoring and enforcement of desktop security policies.Desktop performance optimization and configuration.Provided guidance and mentoring to support personnel.Enforce Change Management policies.Designed and implemented patch management for Windows NT and Windows XP PCs.Provide technical consultations and presentations to IT and internal customers.Performed systems requirements analysis and provide technical architecture recommendations.Developed and communicated system and application standards including hardware.Acted as a Technical Project Leader for projects.Created and maintained testing and validation processes and documentation.Functional and technical evaluation of hardware, software and operating system upgrades and patches.

Assisted in the migration of a Delmarva Power from Banyan Vines to Windows 2000.Designed and implemented the internal corporate network including the power requirements, cooling requirements, Windows 2000 server infrastructure and router/switch equipment.Created an automated configuration script for CISCO routers that allowed field technicians to configure the routers via laptop or Palm device.Instrumental in the acquisition of the Wilmington Trust Company as a customer.

Collected requirements, performed environment analysis, then recommended and implemented diverse technological solutions to enhance the delivery of customer IT services.Participated in pre-sales engagements and customer presentations (Instrumental in the award of a $5M Windows NT 4.0 desktop migration contract from Wilmington Trust)Created fully automated installation of Windows NT Workstation for several customers.Performed Windows NT and Banyan Vines network integrations.Serviced IBM, HP and Compaq server hardware.

Installed and repaired servers, desktop PCs and printers for both clients and staff.Installed and configured OS/2, Windows 3.x, and Windows NT for both clients and staff.Created a scripting system that allowed OS/2 2.0 installations to be cloned across machines for a major reinsurance company after being informed by IBM that it could not be done.Trained users and support personnel both external and internal on the OS/2 and Windows NT operating systems.Mentored junior technicians.