Mark Merchant Email & Phone Number

Brisbane, QLD, AU

Brisbane, QLD, AU

Brisbane, Queensland, Australia

As the Business Operations Lead for Anytime Fitness, I’m focused on driving excellence across 20 club locations, directly managing over 100 team members. I lead initiatives in sales and marketing, ensuring seamless execution and reporting to foster growth year over year. My role has expanded to encompass strategic oversight of new club builds, site.

Brisbane, Queensland, Australia

As the Operations Manager for Anytime Fitness Australia, I am responsible for overseeing the smooth operation of multiple fitness clubs. My role involves leading sales and marketing planning, execution, and reporting to drive year-on-year improvement in performance. Additionally, I design and open new sites, manage equipment maintenance, purchasing, and.

Brisbane, Queensland, Australia

As the Director of Strategic Projects at JVC Group, I lead key initiatives that drive operational excellence, enhance club experiences, and ensure brand impact across multiple fronts. I am deeply involved in all aspects of new club builds, club refreshes, and strategic marketing initiatives to create engaging, high-quality environments that deliver on our.

Brisbane, Queensland, Australia

As the Chief Operations Officer for JVC Group, I oversee the seamless operation of our 16 Anytime Fitness locations. My responsibilities include leading sales and marketing initiatives, managing equipment, and designing new and refreshed sites. I oversee our digital and sales teams to enhance member engagement and drive revenue growth.I am dedicated to.

Brisbane, Queensland, Australia

I empower over 70 franchised fitness clubs across South East Queensland as an advisor at the Brisbane Marketing Group (BMG). With a focus on innovative marketing strategies, I drive member acquisition, engagement, and retention. By leveraging industry insights and fostering collaboration among franchisees, I create unified marketing approaches that deliver.

New South Wales, Australia

As a Regional Performance Coach for Anytime Fitness Australia in the NSW/ACT region, I am responsible for managing the business performance of 240 franchise locations. I work closely with franchisees to identify areas for improvement and provide guidance to help them grow their businesses in a way that benefits the parent franchisor.One of my key.

Sydney, Australia

As the National Performance Coach for Orange Theory Australia, I was entrusted with overseeing the business performance of 17 franchise locations. My primary focus was on collaborating with franchisees to identify areas for improvement and provide them with guidance to drive business growth while ensuring alignment with the parent franchisor's.

Sydney, Australia

• Managing the end to end sales and estimating process, including contracting and profit review, of all company jobs up to $2 million
• Preparing sales estimates for tenders, consulting with a range of different business departments, managing risk assessments as well as ensuring all aspects adhere to strict timeframes and deadlines.
• Coordinating efficient handover of projects from the sales team to operations teams whilst maintaining strong communication with the client to ensure utmost… Show more
• Coordinating efficient handover of projects from the sales team to operations teams whilst maintaining strong communication with the client to ensure utmost customer satisfaction and smooth transition and completion of.
• Liaising with all key stakeholders to resolve issues promptly to ensure cost effectiveness and maximum profit margin of all jobs.
• Monitoring sporting and construction industry and have an understanding of current market process’ and cost trends. Show less

Sydney, Australia

• Short term fixed contract
• Assisting the End-to-End recruitment in a high volume national recruitment team.
• Experience with Recruitment tools Workday, Xref, turbo recruit. Previous use of Taleo.
• Knowledge and experience of proofing, posting and tracking job requisition on job boards, resume screening, phone screening, diary management, reference checking, position offering, contract generating and on boarding
• Daily use of Gmail, Google docs and Trello to support a team of 9… Show more
• Daily use of Gmail, Google docs and Trello to support a team of 9 recruiters placed nationally in several sites. Show less

Singapore

• Developing leadership styles to drive performance and nurture staff growth across 4 separate properties including coaching of General Managers to better their personal business.
• Delivering results through a transition of change with new company owners.
• Developing a 5* value proposition and driving results to increase both employee and customer satisfaction rates to ensure retention.
• Understanding and implementing a flexible leadership style to suit multiple cultures and full… Show more
• Understanding and implementing a flexible leadership style to suit multiple cultures and full knowledge of local immigration laws to best deliver service and performance levels.
• Continued growth and development of personal and professional skills developed in previous roles and additional external education of Certified Master Coach.

Maroubra, St Leonards, Mosman

• Achievement of two of my clubs being within the top three clubs nationally for the annual Fitness First employee engagement survey across 70 sites.
• Managing the overall operations of multi-departmental gyms including Front Office, Sales, Personal Training (Franchised and employee), Group Exercise, Swim School and Crèche.
• Accommodating customer relations for 9000 visitors per week.
• Taking accountability for the execution of Fitness First brand/image standards and strategy… Show more
• Taking accountability for the execution of Fitness First brand/image standards and strategy within the club at all times, including personal and club staff presentation and 30 Franchise trainers.
• Maintaining the safety and condition of the clubs facilities and equipment at all times, ensuring compliance and quality standards are consistent with brand and image guidelines.

• Create a club based value proposition that increases the visitation frequency of members and overall retention.
• Support the execution of Fitness First brand/image standards and strategy within the club at all times, including personal and club staff presentation.
• Build a club staff culture that emphasises and focuses on a quality member experience and visitations through first class member service levels and standards.
• Develop an integrated staff approach to member experience… Show more
• Develop an integrated staff approach to member experience, retention and member integration within your club
• Build a quality team by attracting and recruiting competent staff who share the same behaviours and values of Fitness First.

Sydney, Australia

• A premium 4.5 star Sydney hotel offering 525 rooms of accommodation right in the heart of Darling Harbour with stunning views overlooking Sydney’s famous Darling Harbour and the Sydney City Skyline.
• Manage the Front Office and customer experience Departments of a 525 room hotel.
• Rostering of a combination of 50 Casual/FTE staff for a 24 hour business and identifying key need periods to help with staffing efficiencies and guest satisfaction.
• Ordering, Budgeting and forecasting to… Show more A premium 4.5 star Sydney hotel offering 525 rooms of accommodation right in the heart of Darling Harbour with stunning views overlooking Sydney’s famous Darling.
• Ordering, Budgeting and forecasting to keep in line with hotel requirements while generating a substantial projected profit year on year.
• Working with operational department heads to ensure optimal experiences for all guests in hotels.

Ibis Darling Harbour

• Ibis Sydney Darling Harbour is in the heart of the tourist district of Sydney, with many of the 256 hotel rooms offering spectacular views of Darling Harbour and the city.
• Manage the Housekeeping and Front Office Departments of a 256 room hotel.
• Rostering of 40 staff from both an internal and contract background for a 24 hour business and identifying key need periods to help with staffing efficiencies and guest satisfaction.
• Ordering, Budgeting and forecasting to keep in line… Show more Ibis Sydney Darling Harbour is in the heart of the tourist district of Sydney, with many of the 256 hotel rooms offering spectacular views of Darling.
• Ordering, Budgeting and forecasting to keep in line with hotel requirements while generating a substantial projected profit year on year.
• Working with department heads to ensure optimal experiences for all guests in hotels.

Sydney, Australia

• Centrally located, Mercure Sydney is the perfect place from which to explore major Sydney attractions, making it the ideal hotel for guests travelling for either business or leisure. All 517 modern contemporary rooms.
• Help construct an… Show more Centrally located, Mercure Sydney is the perfect place from which to explore major Sydney attractions, making it the ideal hotel for guests travelling for either business or leisure. All.
• Help construct an organised unit to operate through a 517 room 4 star hotel.
• Ensure the hotel of 517 rooms, 1 restaurant, 1 dinning outlet, 2 bars, fitness centre, 9 conference rooms and an external housekeeping team operates above the expected limits in the absence of the General Manager.
• Help construct rosters to a budget an operation needs as well as being actively involved in the Human Resource Management of the teams.
• Be a leader in rolling out new initiatives to the hotel as well as creating new operating policies and procedures.

Sydney, Australia

• The Menzies Sydney Hotel boasts 446 spacious accommodation rooms and suites, 14 flexible conference rooms and an array of dining experiences including two restaurants, two cafes and four bars. Also on offer to guests.
• Organising the continued smooth operation of the hotel in the absence of the General Manager.
• Looking after a newsagent, cafe bar, 2 restaurants, a… Show more The Menzies Sydney Hotel boasts 446 spacious accommodation rooms and suites, 14 flexible conference rooms and an array of dining experiences including.
• Looking after a newsagent, cafe bar, 2 restaurants, a bar and fitness centre as well as the front desk reception team.
• Keeping an overview of staffing levels and issues as well as liaising with Human Resources and all departments to ensure a high level of service to all consumers.
• Constantly striving to obtain premium revenue for the company and being in charge of a range of projects reporting directly to the General Manager.

Sydney, Australia

• Working together with a large team to ensure a professional point of sale with guests and ensuring an above expectation arrival and departure for all clients.
• Being responsible for a large cash float during shifts and accomplishing set task with accordance to deadlines every shift.
• Dealing with all issues of guests and contributing to smooth conflict resolution, again ensuring the guest has a stay in the hotel that is above expectation.
• Assisting with group movement as it… Show more
• Assisting with group movement as it affects the hotel. Show less

Japan

• Working with a multicultural front desk team on a busy reception completing check-in presentations and check outs as well as helping with the general operations of the hotel.
• Gathering a strong understanding of the Office System “magic” and dealing with Guests difficulties.
• Working efficiently with English groups and understanding their needs to exceed expectations. Duties included greeting and transporting large groups from airports as well as liaising with group leaders and… Show more
• Working efficiently with English groups and understanding their needs to exceed expectations. Duties included greeting and transporting large groups from airports as well as liaising with group leaders and creating.

Ria Bintan, Indonesia

• Encouraging and train Guests the art of aerial trapeze as well as performing static trapeze acts indoor for professional shows.
• Working with a close team on trust and performance. General maintenance of trapeze rig and continuously pushing the members of the team during training to better performances.

• Continuously being involved in all aspects, including logistics, open and closure and point of sale, of bar operations as involved with the day to day operation of an Island Bar.
• Conducting day time activities and meal times for children in a day care atmosphere.
• All aspects of stock control, sales floor and register as it relates to point of sale within a boutique store.
• Organising and facilitating activities for guests and teaching all sporting activities of Club Med… Show more
• Organising and facilitating activities for guests and teaching all sporting activities of Club Med (Sailing, Wind Surfing, Archery, Circus School, Golf, Tennis, Archery, Life Guarding and Fitness) on instructors’ days.
• Working with a technical team to create an ambience throughout the hotel and nightly creating a cabaret show with the help of all the hotel staff. Responsible for work programs/schedules and team cohesion. Show less

Bach Of Business In Hotel And Resort Management, Hospitality Management

Diploma Of Hospitality, Hospitality Administration/Management

High School Certificate, High School/Secondary Diplomas And Certificates

Master Performance Coach, Human Resources Development