Mark Messer Email & Phone Number

We invest in real estate and help investors and property managers increase other income through telecommunications agreements.

Austin, Texas, Us

Summary: Through a combination of A/B testing, user research, and analytics — assist customers to understand the full picture of not only what their customers respond to best, but also what they’re doing, and why they’re doing it.Evaluate the user experience (UX) of live websites, apps, wireframes, and prototypes for Fortune 500 and start­up clients by conducting UX research, A/B tests on desktop and mobile platforms. • Drive user experience roadmaps and studies from start to finish • Provide team members with strategies on how to structure test plans to meet identified project objectives.• Provide strategies to streamline project workflow to improve internal research processes.• Determine appropriate methodology, develope screener and test plans, monitor recruitment and data collection, analyze user data and create reports. • Conduct heuristic evaluations• Additionally, utilize visual design tools such as Adobe Photoshop, and InVision for wire framing of Lo-Fi concepts/designs.

Morehead, Kentucky, Us

Los Gatos, California, Us

I helped companies and organizations answer "Why" their applications have a positive or negative impact on their current and potential customers.Evaluate the usability of live website, apps, wireframes, and prototypes for Fortune 500 and start-up clients by conducting user experience research on desktop and mobile platforms.• Drove user experience roadmaps and studies from start to finish and provided cost analysis for one off projects to annual roadmap costs.• Identified project objectives, developed screener and test plans, monitored recruitment and data collection, analyzed user data and created reports. • Presented findings to varying stakeholders including, CEO’s, CMO’s, CFO’s, UX managers, product managers, designers, developers, and global teams to inform product design. • Kept clients up-to-date on best practices in user experience research and product personalization.• Conducted MVP and prototype research to assist clients with go/no go strategic product decisions.• Additionally, utilized visual design tools such as Adobe Photoshop, Balsamiq, JustInMind, and Invision for wire framing of Lo-Fi concepts/designs.

Bowling Green, Ky, Us

In Technical Solutions Management and consulting at Connected Nation (CN), I assisted in researching, evaluating, recommending, and assisting with the implementation of technology solutions that met current CN business requirements and future business opportunities across CN divisions. • Worked with various technology providers to deliver broadband services to unserved households in rural America.• Provided technology management oversight during implementation of designated Connect State activities across the nation and to the community engagement groups on identified projects. • Provided insight into consulting practices for process improvement and web application strategies that adhered to the utilization of proven digital analytic methodologies that are metric and results driven.• Provided strategies, management, and consulting for broadband infrastructure deployment project that provides high-speed Internet access (broadband) to people living in rural areas of the ARC counties of Breathitt, Estill, Lee and Powell in Eastern Kentucky. Responsibilities included identifying public and private funding sources, provide technical assistance, develop regional programs and events to increase awareness and adoption, and project management to develop and implement the broadband expansion project.• Collaborated with various Telecom providers across multiple platforms (Fiber, DSL, Cable, Fixed Wireless, Mobile Wireless, Backhaul, Satellite) to assist in mapping coverage areas utilizing ESRI GIS applications.

Morehead, Kentucky, Us

Manager of technical and instructional support: Learned new applications as they applied to curriculum development and attended on going training sessions on systems related to CIS 101, web design, and other Information Systems courses. Reconfigured College of Business computer labs to improve facilities, room utilization, and security. Evaluated, determined, andimplemented systems purchased from hardware and software vendors. Researched and proposed the implementation of the Microsoft AuthorizedAcademic Training Program.Technical Support: Implemented and administered Wireless LAN for Group Support Systems. Provided technical support for academic users for all computer labs in the College of Business. Assisted academic users with computing related needs and worked with Dean, Chair, and CIS 101 coordinator on computer related needs. Maintained effective liaison and coordination with Department of Information Technology.Web Master: Produced, designed/redesigned, and marketed all of the College of Business web site. Involved and trained undergraduate students in the redesign of the College of Business web site. Also provided web designconsultation and training for others campus wide.Supervisor and Trainer: Supervised, trained, and assisted in selecting graduate assistants in their supervision and support of academic computing student lab assistants. Selected and trained undergraduate lab assistants in technical skills, web development skills, multimedia skills, and lab procedures. Developed and managed training sessions for faculty, staff, and administrators.Instructor: Taught MSU 101 courses on university life and assisted teaching CIS 101 as well as other CIS and BIS courses in the College of Business.