Technical Architect, responsible for assessment, planning, design, testing, and technical documentation for the implementation, support of the collaboration toolsets to Office 365 with a primary focus on Microsoft Teams.

RESPONSIBILITIES:Assess current use of Microsoft 365 collaboration services and conferencing technologies and provide solutions towards enabling new capabilities/optimization and process improvements and automation. This also includes the following:•Architecture lead for the Workplace Modernization Project with directive to replace all existing phone systems with Microsoft Teams Voice.•Develop zero touch laptop deployment methodology using EndPoint/Intune Autopilot to allow for direct shipping from supplier to end users at all Covanta locations. •Drive the adoption of Microsoft Teams as the primary collaboration tool throughout the company and in conjunction with external partners.•Migrate existing Zoom conference room environment to fully enabled Teams Rooms as our primary conferencing system.•Evaluate and select service providers based on their ability to meet project requirements through one-on-one meetings, statements of work and final cost analysis.•Work with Microsoft partners to fully understand the roadmap of the Office 365 environment and how best to implement it in the company environment.•Manage Office 365 license purchases for user assignment.•Manage customer service support staff and ensure all service requests are remediated as quickly as possible.•Stay current with and champion the latest changes in the Collaboration and Conferencing environment to continuously enhance user experience.•Align Collaboration and Conferencing governance processes to the organization policies, technology roadmap and the business strategy.•Analyze business need and design/develop solutions to provide business opportunities leveraging Microsoft and other service providers to establish work agreements and costs beneficial to Covanta.

Technical Architect, responsible for assessment, planning, design, testing, and technical documentation for the implementation, support, and migration of enterprise messaging, and collaboration toolsets to Office 365. This also includes the following:•Technical support lead responsible for troubleshooting any issues effecting clients using Outlook/OWA, Microsoft Teams and Skype for Business.•Administration and configuration of Azure, Active Directory, AAD Connect and Office 365 Tenant.•Administration/configuration for both Exchange 2010 and Office 365 Exchange Online in a hybrid environment.•Administration of the Teams Admin Portal which includes implementation of application and user policies and all org-wide configurations.•Designing and planning of large scale migration to Office 365.•Support specialist for migration from Office 365 Dedicated suite to “Cloud native” platform.•Implementation of group-based licensing for migrated users utilizing Azure Active Directory.•Working with Microsoft to setup and deploy Intune to state managed phones. This includes adding devices, license assignment, device configuration and apply application policies.•Implementation of security protocols such Multi Factor Authentication and limiting access by region for all users based on conditional access policies.•Deployment of Teams and Teams Audio Licenses via Azure group-based licensing as well as managing Teams meeting and user policy configurations.•Technical lead for Microsoft Teams Voice implementation.•Focus heavily on Office 365 license management to allow DHS to stay within the current budget constraints.•Handle mail security threats such as Quarantined email, Spam and Phishing attempts through message tracing, eDiscovery and message removal using the Office 365 Security & Compliance features.•Provide Tier 3 escalation support for all desktop applications as well as Office 365 related applications including email, Teams, Skype and OneDrive.

Technical Consultant for Collaboration Services, responsible for the support of Office 365 based applications for 35,000 client base. Current responsibilities include the following:•Perform daily monitoring and maintenance for Outlook, Skype and OneDrive services.•Lead support specialist for migration from Office 365 Dedicated suite to the vNext (“Cloud native”) platform.•Skype for Business technical support lead responsible for primary troubleshooting all issues effecting clients (35K) and online training for some aspects of the application.•Creation of troubleshooting documentation (Skype & Outlook) for level 1 & 2 support service desks.•Implementation and maintenance of Outlook 2013 Room Finder functionality.•Implementation for Exchange Online Archive corporate wide as a replacement for email archiving.•Act as direct contact to interface with Microsoft to resolve Office 365 issues and bugs related to Skype and Exchange/Outlook.•OneDrive proof of concept technical support.•Resolve all synchronization issues between on premise Active Directory account and Microsoft MMSSPP AD.•Provide learning resources for end users and support personnel via online Knowledge Base articles.•Hardware support specialist for mobile and computing devices (Including iOS, Android, PC, Mac, Chromebook).•Act as tier 3 support specialist for all Exchange/Outlook and Skype for Business.

Hardware Asset Manager, responsible for the assessment and management of new hardware capacity requests to ensure effective infrastructure utilization and alignment with organizationalji cost objectives. Current responsibilities include the following:•Successful management, acquisition and implementation of all new infrastructure requests for over 1000 applications supporting the Finance, Compliance and Risk portfolios in the Operations and Technology organization.• Coordination of migrations off Solaris and AIX platforms for multiple applications to suitable new platforms including Linux, Wintel and Cloud environments to meet end of vendor support date and strategic initiatives.•Collaboration with system Architects to map out and finalize the requirements for all application infrastructure needs. This includes sizing (memory, CPU, storage, physical servers, virtualization) of infrastructure needed that meet both business needs and optimizes Citi’s financial commitments.

North America Desktop Integration lead and subject matter expert assigned to manage technical activities in support of Distributed System Integration effort responsible for standardizing the desktop platform across all Citi North America sites via wave and BAU migrations. •Completed more than 50,000 client installations, to include environmental setup, deployment strategies, implementation support, problem resolution (escalation), and Day One support. Provide on sight support for new migration sites and OPS teams as needed.•Managed deployment of applications to all desktops using HP OpenView Configuration Manager. Responsible for maintaining desktop configuration deployment as well as all customize application deployment to all desktops across North America. •Management of application access via Window Active Directory, using groups to setup global permissions for varying applications deployed via HP OVCM.•Provided SME and liaison support to remediate outstanding BAU migration issues for various North America lines of business. Discovery, Profiling (client hardware and software), ZTD analysis and coordination, application tracking, procurement, and escalation support are required to migrate NA population of approximately 3000 clients.•Management of TCP/IP scopes for DCHP addresses and statically assigned addresses via NetQIP.•Coordinated all migration with zero-touch support team that allowed existing machines to be migrated without requiring full replacement of equipment or even physical visit by local support.•Provide oversight on package creation, testing, evaluation, and the establishment of an automated process to implement laptop upgrades from version 6.2 to version 6.3 in legacy NAIT (GCGNA) environment.

DSI Project manager acting as technical liaison, interfacing with Project Managers; migrating SA support teams; HP OpenView Configration Manager support; Thin Client support and procurement.•Handled weekly analysis of outstanding problems or issues impacting migrations. Worked with SA’s and CATE resources to determine impacting issue the required resolution.•Worked with Integration to establish user testing process as part of T-120 functions and to refine DMT tool requirement for application analysis.•Created baseline from-to mapping of legacy applications to newly packaged DSI applications to be used as the master mapping source uploaded to the Archer system to feed the DMT tool.•Worked with GCGNA to create detailed summary of T-120 process for SA’s and PM’s as a guide to be used for training in completing a migration.•Managed projects to utilize a 3rd party service provider to conduct a Proof-of-Concept (POC) of their proposed solution using their tools and processes to determine the application compatibility and ease of remediation of the desktop applications

Manager for all Systems Administrators supporting New Jersey based Corporate Technology Infrastructure clients. DSI Project manager handling migrations of all New Jersey based clients to Windows Vista or WYSE Thin Client, •Handled day to day server support, problem issues and user requests in compliance with Citigroup Information Security practices.•Managed 14 System Administrators supporting Rutherford, Weehawken, Englewood Cliffs and Warren sites.•Managed migration of 500 corporate clients to fall under my group’s support. This include migration of all data and application resources as well as PC builds.•Managed client migration to Vista desktops or WYSE Thin Client terminals for 2000 clients as part of a corporate wide desktop standardization initiative.

Manager for the New Jersey based Systems Administrators supporting Technology Infrastructure.•Handled day to day server support, problem issues and user requests in compliance with Citigroup Information Security practices.•Managed all SA’s supporting Rutherford, Weehawken, Englewood Cliffs and Warren sites.•Managed move for 1000 TI staff members to the Warren facility.•Worked with site managers to coordinate repairs to sever alerts.•Managed all DHCP TCP/IP scopes for NJ site through NetQIP.•Management of privileged ID’s and passwords for access to servers using Cyber-Ark Enterprise Password Vault. Used to allow for privileged session access to servers which could be tracked for auditing purposes.•Managed user privileges to data shares using Active Directory to create global groups with specific privileges or by using group policies for managing standardized privileges.•Managed Prowatch Security application which included responsibility for configuration and deployment across all New Jersey campuses; maintaining upgrades to the system from vendor; working with application packaging to allow for automated deployment to other regions.

Monitor, troubleshoot and administer 300 plus Windows 2000 servers for J&J supported companies. •Handled triage and troubleshooting for all Windows .2000 domain controllers, SMS servers and File and Print servers and supported all site administrator accounts through Active Directory and NetIQ.•Performed preventative maintenance tests to detect emerging conditions that fall below monitoring tool “radar” for all supported 2000 servers while also working with site managers to coordinate repairs to sever alerts.•Engaged Subject Matter Experts and/or on-call resources in accordance with prescribed timeframes and criteria to resolve server issues and managed deployment of user application packages to supported remote sites using Microsoft SMS 2.0.•Managed all DNS updates for North American domain.

Installed, configured and administered of BEA’s WebLogic Server and Portal Server and supporting the Windows NT and 2000 servers. •Evaluated and implemented third party application for integration into the web portal.•Composed Novartis web portal platform standards for using BEA WebLogic on both Windows NT and UNIX platforms.•Managed web portal application licensing across Research department. •Evaluation and initial implementation of Cyber-Ark security vault for managing access to the portal by members of the research staff.

U.S. computer build owner in charge of NT software packaging for new applications, computer desktop configuration management and management of desktop support staff in a Windows NT environment which included creating software application packages for desktop deployment using WinInstall 5.1, coordinating all 2nd level support activities and handled tier 3 PC support.•Server Administrator for all on site NT 4.0 servers and managed the Research Helpdesk.•Maintained PC build process for the US Research site.•US representative on the Research Desktop and Server Council, which sets the technical direction for all Research sites around the globe.

•Installed and administered Windows NT environment and upgraded client base from Windows 3.1 to NT 4.0.•Managed user accounts, shared areas and network printers as well as handled installation and configuration all hardware and software components of desktop environment.•Led software migration, testing and certification of Windows 3.1 applications on an NT4.0 platform. •Facilitated integration of Business Objects application onto NT 4.0 platform.

Responsible for LAN/Desktop Support of Network System Division and Regulatory Department.•Installed and configured Windows NT Servers. Managed server logins, groups and shared resources during rollout of MS System Management Server to 500 clients. •Project leader for the migration of a large non-networked client base to a Windows 95/ NT networked environment, implementing MS Exchange as mail client and configuring desktops for TCP/IP, WINS, and DHCP. IIS management (including privilege management; server management; IIS installation and setup.

Coordinated the daily activities of the members of an application re-engineering team.•Managed a team of analysts and programmers that would the re-write of monthly book-close system. •Gathered system requirements from clients and created system specifications for new application creation.

Financial Analyst for various groups throughout AT&T while participating in a professional development program for new employees in the finance department.•Reconciled costs and expenses for the monthly book-close process. •Oversaw maintenance and upgrades of the Revenue Calculation reporting system responsible for regulatory reporting.