Mark Evans Email & Phone Number

Baldwin Park, California, United States

● Developed software to reduce workload of division by two-thirds● Fully automated workflow report generation, consolidating a system of programs that required six individual computers and constant monitoring to manually generate reports● Created, documented, and implemented a one-click solution for select employees to be able to generate the required workflow reports in the event of a system failure● Corrected a recurring company-wide lockout by writing and implementing a program to preventpharmacy-specific software from locking out the entire company due to login errors● Reduced the down time in the event of a server failure from six hours to 20 minutes● Improved reliability of medical refrigerators, including establishing procedures for better temperature monitoring● Corrected a vendor-supplied system upgrade that corrupted an entire database● Reworked servers to maximize use of equipment and resources, including recovery of a $16,000 lost server● Oversaw migration from Google Workspaces to Microsoft 365, including identifying potential contractors,receiving quotes, and providing a presentation to the CEO● Took over development of web-based custom accounting software● Corrected VoIP phone system and PBX from long outstanding errors, improving customer satisfaction● Became point-of-contact to implement improvements and corrections working with contractor developing proprietary portal

• Managed one of the largest online businesses of niche materials, publications, and equipment• Maintained and upgraded fleet of computers and peripherals • Responsible for backup of business records and archival documents• Correlated tens-of-thousands of non-standardized publications through alignment of inconsistent metadata• Developed improvements in production through automation of data entry and system management• Created marketing reports and developed product descriptions• Performed technical editing and proofreading for clarity, grammar, and punctuation• Developed procedures for data management and validation• Photographed products for sales• Created software tools to enhance productivity, automation of data entry, validation and system management• Employed use of standard electronic testing equipment, including DMMs, oscilloscopes• Repaired and performed in-house certification of specialized electronics• Maintained stock of parts and inventory