Mark Mills Email & Phone Number

Rosemary Beach, Fl, Us

Coredadi is a smart user centric marketing & analytics platform that precisely connects individual brands with individual prospects and customers.We deliver REALLY PRECISE MARKETINGOur clients are those businesses that work in, on, under and around a property and those that buy, sell or rent those properties.The Art and Science of Digital Precision.Precision Wins.

Watersound, Fl, Us

Technology StrategyWe deliver a comprehensive technology strategy based on your current and future business strategy.Our proven process aligns business and IT needs. (Refreshingly more than a tech strategy)- Mission, Vision, Values- Organizational Goals- Recent Accomplishments- External Competitive Assessment- IT Risk & Mitigation Assessment- Applications Assessment- IT Goals & Objectives Aligned w Biz Goals- Application Roadmaps- IT Operational Improvements- Work Streams and Roadmaps- Budget & PlanDigital TransformationYou hear it all the time …. go digital.. digital disruption… yikes. Everything is being disrupted and digitized. But what the heck does that mean, and better yet how is your company going to take advantage of these changes?- Digital footprint design- Customers needs/wants- Competitive threats- Identify opportunities and processes- Digital Strategy- Align with overall Biz and IT Strategy- Roadmap and Playbook- Execution Plan and PrioritiesBusiness IntelligenceBusiness intelligence and data are key to deliver the insights businesses require to evolve- Data Strategy Internal, External, Monetization, Brokering- Business Intelligence- Reporting and Analytics- Advanced Visualization- DashboardingMobile Application DevelopmentToday’s work that involves mobile workers must be mobile enabled. Employees are asking for it, because for them the rest of their personal digital life is also mobile . Customers engagement must also go mobile to keep companies relevant in the digital world.Designing and building robust and scalable mobile applications that integrate with your systems, employees and customers.- Customer, Employee, Field Design- Develop- Integrate- Support & EnhanceCIO ServicesHelping businesses grow w/o full time CIOWe bring the gig economy to the top IT spot.-Software Selection (Requirements, RFI, RFP)-Architecture Assessments-Partner Selection-Systems Migrations

Ca

FirstService Brands companies include Paul Davis Systems, CertaPro Painters, California Closets, College Pro Painters, Pillar to Post Home Inspection, FloorCoverings International, BrandPoint Services, Service America and TLS.Responsible for leading Enterprise CIO Function with a de-centralized matrixed group of 8 CIO’s with IT teams within the brands, BI/Strategy/CTO team, Centralized Contact Center of 70. - Established CIO function (Strategic Planning, Business Intelligence, Standards, Leadership Expectations) and improved leadership within brands while improving sharing and collaboration. - Executed the following strategies: Cloud First Strategy, Enterprise Learning Management, First Contact, Scheduling, Field Service Mobility, Agile Business Intelligence - Modernized the entire portfolio of applications, enabled continued growth and improvements in brand experience.Digital | Mobile | SalesForce.com | ClickSoftware | Boomi | DocuSign | Skedulo | Tableau | G-Suite

Atlanta, Georgia, Us

Promoted to direct IT strategy maturation across 7 business segments. Guide IT planning for a multimillion-dollar spend, board reporting, and identity management/provisioning systems with a team of 10. >> Drove consolidation and realignment of an inflated portfolio of hundreds of overlapping applications. Led a cross-functional SWAT team to carve out multimillion immediate and projected annual savings.>> Resolved #1 CIO concern, saved $2.5M in lost productivity, and lowered help desk support expenses by stabilizing an inherited identity management/provisioning tools. Eradicated SOX/PCI compliance issues.>> Spearheaded IT strategic planning process and synchronized planning for 7 business units while eliminating costly consulting expenses and championing key best practices.KEY SKILLS: IT Strategic Planning & Technology Alignment | Cost Containment & Reduction | Regulatory Compliance | Cross-Functional Team Leadership | Change Management | Process Improvement

Memphis, Tn, Us

Restabilized an IT operation weakened by outsourcing and paved the technology groundwork for new corporate direction. Led strategic planning and co-authored business transformation plan in tandem with senior management. Positioned 2X revenue growth while enabling systems development/integration and product go-live.>> Built the business case and secured senior management buy-in for transformation of contact center supporting 20M yearly calls. Increased uptime and decreased handle time while transitioning IT perception from business inhibitor to catalyst.>> Revitalized +15-year-old unstable legacy systems and aligned cross-functional advertising, sales, customer service, back office, BI, IT governance, and change management solutions with corporate goals. >>Transformed e-commerce platform. KEY SKILLS: IT Operational Turnarounds | Strategic IT Planning | Business Transformation | Systems Development & Integration | Contact Center Technologies | IT Governance | Change Management | PCI Compliance | E-Commerce | ATG | Oracle | Pegasystems | Cisco | Nuance

Frederick, Md, Us

Tightened profitability after acquisition-based expansion and modernized IT systems. Led SOX/GSA compliance and architected BI strategy and first-ever disaster recovery initiative. Forged an internal BPM Center of Excellence to promote best practices adoption.>> Built a 3-year hybrid strategy to streamline business processes, trim waste, expand automation, and restructure teams. Helped lower unprofitable revenue; laid the groundwork for withdrawal from uncompetitive markets.>> Catalyzed profits and client retention by enhancing data integrity and key market segmentation. >> Crafted and led execution of a multiyear CRM strategy. Aligned customer view and improved pricing, process management, and client insights, experience, and retention. Automated sales/operations hand-offs.KEY SKILLS: IT Modernization | Regulatory Compliance | Business Intelligence | Disaster Recovery | Strategic IT Planning | Process Improvement | JD Edwards | PegaSystems | Citrix | Microsoft

Frederick, Md, Us

KEY SKILLS: Learning what leadership means.

Us

E-Commerce ImplementationsDigital Survey Design and BuildY2K RemediationInternational Paper, Financial Planning

Minneapolis, Minnesota, Us

Building custom performance and recognition systems to reward our clients employees.We were gamifying before gamification was cool. :)

Orlando, Fl, Us

Loaded Freight for what felt like forever. Hard work is fun.Worked my way into the office scheduling shipments and managing logistics where I began using my programming skills I learned programming in my teens.Built scheduling systems to manage shipments to all of the the Disney Stores worldwide.Built claims management systems to automate the claims on lost, mis-directed and damaged freight.