Mark Morgan Email & Phone Number

Greater Nashville Area, TN

• Managed the company's E-commerce and event-related retail business.
• Developed fundraising program to enhance the philanthropic success of local choruses.
• Launched new web-based fundraising portal.
• Developed new Ecommerce site (shop.barbershop.org) in 2018, with over 15,000 custom products; including sheet music, songbooks, learning tracks, merchandise and apparel.
• Synched website with Square system for retail sales at three annual events.
• Designed and sourced custom merchandise and branded apparel, music resources, and lifestyle items for membership and the general public.

Sarasota, Florida

• Managed all front-line revenue-generating operations: 50 employees in Admissions and Membership sales; historic theater; two retail stores; three restaurants; 300 volunteer visitor greeters, tram drivers; and ushers..
• Served on senior leadership team. Developed annual strategic plan, approved exhibitions and event schedules, reviewed policies and procedures, and discussed personnel issues.
• Streamlined admission process to reduce visitor wait time from over one hour to 10 minutes.
• Experienced 30% increase in revenue and attendance and 12% increase in store revenue.
• Increased visitor satisfaction to 95-100% on quarterly secret shopper evaluations.
• Developed customer service and hospitality training for 200 staff and 400 volunteers.

• Supervised communication strategies for Technology, Operations, and Capital Markets, including: content development for 30 B2B technology applications; creating strategy for company presence at three annual industry.
• Produced show flow and event materials for annual Sales & Marketing Conference.
• Developed re-branding campaign and sales force collateral for national call centers.
• Wrote articles for trade journals.
• Produced bi-weekly email campaign to lenders for the Department of Treasury’s Home Affordable Modification Program (HAMP).
• Coordinated staff volunteers to rebuild 6 New Orleans playgrounds in a day with KaBOOM!

San Francisco Bay Area

• Managed day-to-day operations and supported senior leadership team.
• Supervised change management process for clients (AAA, Disney, and Verizon Wireless).
• Utilized Society for Human Resource Management (SHRM) tools to implement HR best practices, establish benefits, and develop corporate identity standards.

Leesburg, VA

• Design & Production Manager
• Developed marketing strategies, training tools, and collateral for new initiatives.
• Developed guidelines and resources for company’s new Innovation Initiative.
• Completed leadership training: o Management Skills Seminar (ServiceMaster), o Front Line Leadership Training (Zenger-Miller), and o Effective Teamwork (Institute for Conflict Management).Corporate Spokesperson /.
• Emcee for Steven Curtis Chapman’s 72-city Heaven in the Real World Tour.
• Coordinated media interviews and artist “meet and greet” activities.