Mark Stanley Email & Phone Number

Manly, New South Wales, Australia

I have been primarily responsible for the strategic, financial and people management of the property, leading a sizeable team across sales, front office, accounts, housekeeping and maintenance as well as overseeing budgeting, forecasting and P&L. This has included leveraging my strengths in data analysis to monitor quality and consistency as well as financial performance.Highlights of this tenure include taking Quest from fifth place to first place in Manly accommodation preferences within two years of my appointment, and maintaining that position for the hotel's lifespan. I also Increased all key metrics including ARR, REVPAR, turnover and guest satisfaction by over 30 per cent within 18 months of joining the Quest team.Additional Achievements • Fostered highly successful stakeholder relationships, engaging directors as well as strata, suppliers, local business owners and community groups to build trust and ensure strong outcomes across the board.• Drove initiatives to stimulate activity in the off-season, including a simple, cost-effective marketing campaign that returned 160 additional room nights.• Developed a highly effective pricing and booking strategy in anticipation of low demand, revising peak-period terms and staggering offers to increase occupancy without filling the hotel at discounted rates. • Attained the extremely low staff attrition rate of 6 per cent, building and empowering high-performing teams; and managing staff redeployment at business closure.• Built and developed a dependable team of quality tradespeople to maintain a $60 million asset, and add value.• Successfully managed and delivered major projects on-time and to-budget, including 54 kitchens ; and a bathroom refurbishment, resulting in substantial ROI despite challenging conditions.• Pivoted rapidly and successfully in response to the challenges posed by COVID-19, developing policies, procedures and protocols for managing influxes of positive guests and quarantine.

Manly, New South Wales, Australia

The Manly Club on Gilbert Park is a Registered Club that recently re-opened with state-of-the-art facilities after a 12-year hiatus. As one of seven Directors, I am responsible for governance, compliance and guiding successful Club management. This includes providing consultation and expertise on all areas of operations including gaming and food and beverages, as well as financial management and staffing.I am particularly proud of having already made significant progress towards turning the Club’s fortunes around, working closely with the other Board members to remedy archaic accounting procedures and help mitigate the impact of large staffing costs. I have also championed a fine-grained approach to data, moving from generalised beer and wine sales figures to brand-specific information and extending this approach to every source of revenue across the business.

Manly, New South Wales, Australia

I am particularly proud of maintaining support from a range of stakeholders with competing interests on a divisive, but ultimately successful, project. This involved constant, transparent communication with all members, ensuring holistic representation and a respect for processes as well as outcomes.

Lane Cove West, New South Wales, Australia

With the exception of manufacturing, I was responsible for all recruitment up to the C-Suite level, and providing recruitment education, training and development. This included staff inductions and onboarding.In addition to ensuring strong outcomes when up to 100 roles were actively being recruited at any one time, I developed and delivered the company-wide ‘Sound Recruitment’ program; and designed and executed a graduate recruitment and development program.