Dynamic and results-driven Client Services professional with 20+ years of progressive experience at digital and marketing agencies, specializing in strategic planning, client relationship management, and team leadership. Proven track record of successfully managing mid- to large-scale accounts across various industries, driving client satisfaction, and delivering measurable business growth. A consummate leader with a talent for mentoring and motivating high-performing teams and fostering a culture of collaboration and innovation. Highly organized, with a keen eye for detail and a deep understanding of digital trends and technologies. Highly experienced in managing difficult clients and in resuscitating damaged client relationships and endangered accounts. Strong leader. Big thinker. Accountable. Inquisitive. Creative. Tenacious. Agent of change. Finder of Ways to Get Things Done. One of the Good Guys. U.S. Army Veteran. Proud alumni of the 82nd Airborne Division. Persian Gulf (Desert Storm) Veteran. Served 17 years on executive board of the Chicago Chapter, 82nd Airborne Division Association. Passionate about the military veteran community. There is no substitute for experience.