Mark Mueller Email & Phone Number

Chicago, Il, Us

Manage, maintain and improve the compliance management of internal controls to meet internal and external compliance SOC2 and ISO 27001 security requirementsWork directly with regional business owners to complete and respond to customer/client due diligence questionnairesAssist in the preparation and review of annual narratives for each HUB regionCapture information from the regions in order to create documentation of the region’s key operational and/or compliance processes, risks, and controlsDevelop and manage tools to support tracking departmental activities and reporting metrics, such as RFPs, customer due diligence activities, and regulatory requestsEvaluate the design and test the operating effectiveness of key controls identified and provide control enhancement recommendations as appropriateAssist with tracking audit exceptions for all audits performedContribute to other risk management activities, which may include exception monitoring and tracking, vendor viability assessments, and other special projects as needed

• Tier 2 captain - Oversee and assist team of 3 Tier 2 Agents with complex Tier 2 Issues. • Validate compliance and remove SSPA blocks.• Assist Microsoft employees with compliance issues regarding Purchase Orders and Engagements • Engage directly with SSPA (Phone or Computer) to resolve issues across the Supplier, Buyer, Sourcing ecosystem.• Apply program guardrails to the review of detailed compliance attestations and industry certifications.• Understand and articulate Microsoft's values to suppliers explaining how SSPA due diligence supports the commitments Microsoft makes to its customers and employees.• Convey program requirements in detail to global suppliers with a sensitivity toward cultural and language differences.• Provide guidance to Microsoft Buyers helping SOW (Long Form) determine whether their engagements are in scope.• Review Software as a Service (SaaS) datacenter industry certification submission• Provide excellent user experiences to all that engage with SSPA.• Review and provide assistance for Microsoft Supplier's who have experienced Data leaks or Incidents • Review suppliers PCI, SaaS, ISO 27001/27701, SOC Type II, Self Attestation to the DPR, and Letter of Attestation from a variety of Domestic and International Assessors. • Review and advise Microsoft Buyer's if their Software Purchases are In-Scope for the SSPA Program.

Las Vegas, Nv, Us

I interned in the football operations department of the Oakland Raiders training camp in Alameda, California, and Napa, California. I managed a master key with access to all players’ and coaches’ rooms at the team hotel. I finalized and proofread important documents, including room lists for team travel. I organized and managed iPad playbooks for coaches, players, and staff. I arranged team meeting rooms and set up the fans’ area at practice. I transported and ran errands for coaches and players and ensured proper team setup and organization. I answered phones, provided excellent customer service and sorted and distributed mail. I oversaw coaches Microsoft Surfaces during games, ensuing that their information was being properly uploaded in a timely matter. Made scouting reports for the head coach. I broke down and analyzed practice film using XOS Digital software. This has been an eye opening experience as to how a major professional sports team operates.

Broomfield, Colorado, Us

Prepped and Cooked various dishes. Opened and prepared food items in order for business to run smoothly throughout the day. Hosted and worked with customers and their needs.