Daily coordination of the Credit Control team, managing, coaching and supervising the Credit Controllers. HR activities, optimizing the Credit Control processes and portfolio management of the risk debtors. Drafting and discussing management reports and application management.

Interface for rolling out the strategy, transition and transformation of a standardized global debt collection process and system within Shared Service Centers in Budapest, Kuala Lumpur, Gurugram and Sao Paulo.Proactive advisor, trainer and point of expertise for eight line managers with one hundred and forty employees in international debt collection departments and debtor administrations.Supervising audit trails and SharePoint sites on global cash collection.

Manager AMEA collection team of 8 collectors with an average monthly target of £m50. Key driver in building and migrating operational collection activities to a Shared Service Centre in Kuala Lumpur, Malaysia + training local staff and local manager. Successfully achieved objectives in the field of (cost)efficiency by optimizing work processes, reporting, automation, escalation and dispute management, improving communication skills and empowerment of employees. This, resulting in a Days Sales Outstanding (DSO) improvement of 45 days. Projects on new Collection system and Interest on Late Payment.

Operational manager of internal and third-party debt collection departments in Amsterdam, Emmen and Budapest responsible for the credit management and debtor management of BT Global in NW Europe and Asia Pacific.People management, reports on Cash performance, DSO, KPIs, Risk management and supervision of audits and automation projects.

Operational manager of several internal and third-party debt collection departments in Amsterdam, Emmen and Budapest responsible for the credit management and debtor management of BT Global in the Benelux, France and Nordics.People management, reports on Cash performance, DSO, KPIs, Risk management, Credit Checks. Projects on SOX compliancy, audits and automation of the Collection process.

Team Leader Cash Collection, manage groups from 4 of up to 12 employees, legal collection and fraud cases.

Administrative and commercial employee. Invoicing, accounting and automation price book.