Mark Munyao Email & Phone Number

Mombasa, Mombasa County, Ke

Casablanca, Morocco

• Provide support in all stages of projects: from pre-sales to operation, without forgetting the evolution of projects (expansion).• Advise customers and develop innovative solutions together with the team.• Ensure proper conduct of projects on the subjects of costs, deadlines and profitability• Provide operational reinforcement in the event of an overflow of engineers.• Help lead, steer and report on all meetings, workshops and committees to ensure sufficient follow-up of projects.

Mombasa, Mombasa County, Kenya

• Checking mails for new activation assignments.• Working on completing the content for the activations assigned (store and menu creation)• In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards)• Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.• Checking if there’s any priority in terms of on-boarding• Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores• Giving support to partners with on-boarding issues (device not working, they have issues/questions with webapp, credentials not working etc.) reported on all internal channels and customer• Research industry-related topics• Create and distribute marketing copy to advertise our company and products• Identify customers’ needs and recommend new topics

Taita–Taveta, Kenya

• Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products• Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs• Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity• Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents• Coordinate aftersales customer service to ensure brand strength• Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities• Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand• Responded to customer emailsto provide service within standard response time set by the company.

Nairobi, Kenya

Provided customers and users of various software systems the information they needed regarding maintenance requirements to qualify for OEM warranties and to follow industry best practices.Improved customer service by assisting in the enhancement of the company's technical support process.Negotiated with vendor to purchase replacement hardware and software products; sought advice to resolve more complex issues.Responded to customer emails to provide service within standard response time set by the company.Provided user training and support by creating and presenting materials, webinars and wikis.

• Oversee the process for all written content projects • Project manage the content team and oversee workloads for writers • Lead a weekly content meeting with the content team • Oversee all feedback and approvals for written content with Communications Coordinators • Collaborate with Project Managers on all communications initiatives• Integrate all content projects with Channel Managers• Proactively collaborate to cross promote content on various channels• Organize and oversee the Content Development Calendar• Oversee all requests regarding external use of resources or content• Work with writing team on editing

Nairobi County, Kenya

• Supervise and manage day-to-day branch operations, including cash handling, teller activities, and member service• Created PowerPoint presentations based on company data to facilitate decision- making by management• Ensure that all operational processes comply with bank policies, regulatory requirements, and industry best practices• Implement and maintain security protocols to safeguard the branch's assets and staff safety.• Ensure exceptional member service and address inquiries and concerns promptly• Promote financial literacy and educate members about Sacco products and services• Prepare and submit regular reports on branch operations, compliance, • and security• Completed efficient drop and bulk filing tomaintain well-organized and easily accessed systems

• Delivered over 3000 projects per year with consistentrecord of meeting timeline, scope and budget requirements.• Ensured quality of contents produced and delivery• Identified, addressed and either resolved or escalated project issues.• Collaborated with project personnel to determine problems and resolve issues quickly and efficiently.