Mark Wendell, Pmp, Lssgb, Itil-F Email & Phone Number

United States

Rochester, New York Area

Manage a variety of enterprise-wide, strategic projects and programs within the Strategic Program Management Office (SPMO), in the healthcare insurance industry• Provider Network Informatics• Oversight of multiple project team activities, requirements elicitation/management, change management, schedule management, oversight of risk, assumption, issue, decision management, stakeholder management, project budget, and resource management, within the corporate methodology standards•… Show more Manage a variety of enterprise-wide, strategic projects and programs within the Strategic Program Management Office (SPMO), in the healthcare insurance industry• Provider Network Informatics• Oversight of multiple project team activities, requirements elicitation/management, change management, schedule management, oversight of risk, assumption, issue, decision management, stakeholder management, project budget, and resource management, within the corporate methodology standards• Manage multiple teams and workstreams producing process improvement, applications configuration, and applications development• Frequent interactions with vendor resources (onshore and off-shore), client leadership and IT teams, Senior Corporate leadership, Corporate Compliance, Corporate Legal, Corporate Communications, Marketing and Sales, and a variety of internal governance committees Show less

Buffalo/Niagara, New York Area

Manage a variety of projects and programs in the medical provider industry.• Manage ICD-10 Program, ensuring complete and compliant remediation of all impacted clinical, financial, and business intelligence systems and related business processes impacted by the transition to ICD-10 standards.• Define and implement a standard set of processes, tools and methodologies to program and project management practitioners,enabling the corporate PMO to reach it's PM/PgM objectives• Provide… Show more Manage a variety of projects and programs in the medical provider industry.• Manage ICD-10 Program, ensuring complete and compliant remediation of all impacted clinical, financial, and business intelligence systems and related business processes impacted by the transition to ICD-10 standards.• Define and implement a standard set of processes, tools and methodologies to program and project management practitioners,enabling the corporate PMO to reach it's PM/PgM objectives• Provide oversight, mentoring and coaching to program/project leaders Show less

Rochester, New York Area

Manage a variety of projects and programs in the medical devices industry.• Manage implementation and upgrades to SalesForce.Com (SFDC), to multiple geographies around the globe, ensuring integration with existing ERP (enterprise resource planning) and EDW (enterprise data warehouse) environments• Manage the global implementation of corporate Business Intelligence strategy, architecture, and tools; ensure integration with MDM (master data management) projects in-flight• Implement… Show more Manage a variety of projects and programs in the medical devices industry.• Manage implementation and upgrades to SalesForce.Com (SFDC), to multiple geographies around the globe, ensuring integration with existing ERP (enterprise resource planning) and EDW (enterprise data warehouse) environments• Manage the global implementation of corporate Business Intelligence strategy, architecture, and tools; ensure integration with MDM (master data management) projects in-flight• Implement Program and Project Management module of ServiceNow to streamline IT PMO, Portfolio and Project management processes• Oversight of multiple project team activities, requirements elicitation/management, change management, schedule management, oversight of risk, assumption, issue, decision management, stakeholder management, and support of program budget and staffing, within the corporate methodology standards. • Manage multiple team and workstreams producing applications configuration and applications development• Frequent interaction with vendor resources (onshore and off-shore), client leadership and IT teams, Senior Corporate leadership, Corporate Compliance, Corporate Legal, Corporate Communications, Marketing and Sales, and a variety of internal governance committees. Show less

Rochester, New York Area

Manage a variety of projects and programs within the healthcare industry• Manage migration of Key and Large Accounts as a part of an enterprise-wide application modernization program; ensure that all customized reporting, automated data feeds and claims interfaces related to four critical and sensitive customer accounts are transitioned from the legacy environment without service interruption. • Oversight of multiple project team activities, requirements elicitation/management, change… Show more Manage a variety of projects and programs within the healthcare industry• Manage migration of Key and Large Accounts as a part of an enterprise-wide application modernization program; ensure that all customized reporting, automated data feeds and claims interfaces related to four critical and sensitive customer accounts are transitioned from the legacy environment without service interruption. • Oversight of multiple project team activities, requirements elicitation/management, change management, schedule management, oversight of risk, assumption, issue, decision management, stakeholder management, and support of program budget and staffing, within the corporate methodology standards. • Manage multiple team and workstreams producing applications configuration and applications development• Frequent interaction with vendor resources (onshore and off-shore), client leadership and IT teams, Senior Corporate leadership, Corporate Compliance, Corporate Legal, Corporate Communications, Marketing and Sales, and a variety of internal governance committees. Show less

Rochester, New York Area

Program manager, leading a group of new projects and teams for the Enterprise Data Warehouse team.• Manage the Drug Claims Solution - Enterprise Data Warehouse Integration project • Oversight of project team, budget, management of Schedule, RAID (risk/assumption/issue/decision) management, stakeholder management within the corporate methodology standards. • Project team included internal, external (contract), and consultant resources• Complete requirements definition… Show more Program manager, leading a group of new projects and teams for the Enterprise Data Warehouse team.• Manage the Drug Claims Solution - Enterprise Data Warehouse Integration project • Oversight of project team, budget, management of Schedule, RAID (risk/assumption/issue/decision) management, stakeholder management within the corporate methodology standards. • Project team included internal, external (contract), and consultant resources• Complete requirements definition, documentation and facilitate adoption of an interim repository sub-project to eliminate a potential data blackout period during development and deployment of the long term solution• Core team member on Enterprise-wide, Strategic Drug Claims Solution (DCS) program, working directly with the program manager to ensure smooth integration with Enterprise Data Warehouse activities Show less

Program manager in the Information Technology/Applications Services field, managing enterprise-wide programs and projects across multiple geographies and cultures aimed at helping companies to streamline and improve their service delivery management tools and processes.Responsible for maintaining the baseline of the Enterprise Program/Project Management (PPM) Capability (practice), an organization responsible for defining, implementing and maintaining a Gold Standard set of Processes, Tools… Show more Program manager in the Information Technology/Applications Services field, managing enterprise-wide programs and projects across multiple geographies and cultures aimed at helping companies to streamline and improve their service delivery management tools and processes.Responsible for maintaining the baseline of the Enterprise Program/Project Management (PPM) Capability (practice), an organization responsible for defining, implementing and maintaining a Gold Standard set of Processes, Tools and Methodologies across all PPM practitioners at EDS, an HP company. Provided strategic direction, oversight, mentoring and coaching to program/project leaders around the globe; responsible for transforming corporate PPM organizations by developing and implementing PPM Knowledge Management tools and environments that support the PPM Capability team objectives. Show less

Lead an organizational transformation programme with several integrated training projects and a truly global, virtual team. Provided strategic direction, oversight, mentoring and coaching to project/programme leaders around the globe responsible for transforming an applications services organization by developing and implementing applications modernization tools and processes.

Change Programme Manager, PPM Consultant, Transformation CoachManage change to accomplish project/programme objectives, gain commitment to success, develop strategies and measures, monitor project/programme environment, innovate, build momentumConfiguration Management, Change Advisory Board (CAB) leader, facilitate scope management (incl. schedule & financials) to facilitate integration of ten investment programmes and key initiatives within a global applications delivery… Show more Change Programme Manager, PPM Consultant, Transformation CoachManage change to accomplish project/programme objectives, gain commitment to success, develop strategies and measures, monitor project/programme environment, innovate, build momentumConfiguration Management, Change Advisory Board (CAB) leader, facilitate scope management (incl. schedule & financials) to facilitate integration of ten investment programmes and key initiatives within a global applications delivery organizationCoach regional transformation leaders across 5 geographies and 2 strategic regions Show less

Global Transformation of Applications Delivery Accounts, Initiative Owner/Programme Manager, Transformation LeaderConcentrating on the top 40 revenue generating accounts for our applications delivery organization, I managed a team of 5 transformation programme leaders and two project managers in six regions around the globe to jumpstart offshore staffing, fixed price contracts, and solutioning that favored the use of industry standard applications, while leveraging our corporate… Show more Global Transformation of Applications Delivery Accounts, Initiative Owner/Programme Manager, Transformation LeaderConcentrating on the top 40 revenue generating accounts for our applications delivery organization, I managed a team of 5 transformation programme leaders and two project managers in six regions around the globe to jumpstart offshore staffing, fixed price contracts, and solutioning that favored the use of industry standard applications, while leveraging our corporate alliance partnersDeveloped standard processes, and established a regional transformation leadership team. Facilitated account transformation workshops with a variety of audiences, strategic planning, managed executive stakeholders/sponsorship to ensure programme success; Integrated account transformation activities into a global team of applications industry account executives to ensure ongoing account growth Show less

Enterprise-wide Applications Deployment Programme, Peregrine Systems ServiceCentre and AssetCentre, Technical Team Manager, Regional Deployment Programme ManagerRegional Coach and Deployment Lead for Peregrine Service Delivery and Asset Management tools in Latin America and Canada; overall ownership and accountability for deployment activities in the regions, strategic consultation and coaching to senior leadership in Canada and Latin America; supported new business pursuits related to… Show more Enterprise-wide Applications Deployment Programme, Peregrine Systems ServiceCentre and AssetCentre, Technical Team Manager, Regional Deployment Programme ManagerRegional Coach and Deployment Lead for Peregrine Service Delivery and Asset Management tools in Latin America and Canada; overall ownership and accountability for deployment activities in the regions, strategic consultation and coaching to senior leadership in Canada and Latin America; supported new business pursuits related to service delivery and asset management tools and processes in the U.S., Latin America and CanadaImplemented service delivery and asset management tools and processes at leveraged request/service management centres:- Mexico City ($1M USD) delivered on time, 30% under budget- Sao Paulo, Brazil ($2M+ USD)- Toronto/Oshawa/Ottawa Canada ($1.5M+ USD)Team management (people care) responsibilities for a technical team of 19 Show less