Mark M. West Email and Phone Number
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A business operations and customer experience executive with 20+ years of experience in the fostering and management of programs and product innovation while conceptualizing and launching new initiatives, and driving corporate strategy, across multi-unit cross-functional teams. • Entrepreneurial, big-picture thinker with expertise in strategic planning, hands-on implementation, program management, problem-solving, and cross-functional relationship-building spanning the business,technology, operations, and product functions.• Combines deep technical/product knowledge with a keen awareness of evolving market/business trends and a strong people-centric leadership style to align, empower, and lead global cross-functional teams through business transformation efforts. Career Highlights:★ Provided C-level strategic direction and operational leadership to drive new business development, operations optimization, client relationship management, and distribution network expansion efforts for small-to-mid-sized European firms entering the US market.o Created a strategic business plan for Louis de Poortere and rebuilt the company’s North American sales rep network to grow sales by 34% in a year. o Built a North American sales rep network for Brink & Campman to drive new client acquisition and re-engage inactive clients, resulting in a 50% growth in sales in the first year.o Developed a new solution offering for UMH Media Holdings that captured 15% market share and grew outlet revenue by 4x, in addition to implementing promotional campaigns for 3 outlets that grew each outlet’s revenue by 10%.o Redefined strategic direction and goals and restructured logistics for the US operations of Bolefloor, resulting in 3x sales growth in the first 6 months. ★ Spearheaded a comprehensive redesign and restructuring of UK-based INNOVO’s marketing program and B2B commercial platform to deliver explosive growth of 1000x.★ Drove new product development and marketing strategy innovation efforts for Hungary-based Radio Juventus to establish a national footprint and deliver 10x growth in revenues in just 18 months.
Operations And Innovation Llc
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FounderOperations And Innovation Llc Dec 2012 - Present★ Established and developed a business strategy and operations consulting firm providing advisory services in strategic business planning, organizational restructuring, product innovation, process/systems improvement, and distribution partnership development.𝗞𝗲𝘆 𝗖𝗹𝗶𝗲𝗻𝘁 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁𝘀:𝗟𝗼𝘂𝗶𝘀 𝗱𝗲 𝗣𝗼𝗼𝗿𝘁𝗲𝗿𝗲World renowned 100-year-old family-owned high-end carpet and rug manufacturer in Belgium o Customer Experience / Business Operations: Rebuild the company’s entire North American sales rep network - Involving creation of a robust performance management framework, and delivery of tailored coaching programs to improve rep performance growing sales by 34%. 𝗕𝗿𝗶𝗻𝗸 & 𝗖𝗮𝗺𝗽𝗺𝗮𝗻 Innovative and trendy 100-year-old high-end rug manufacturer in the Netherlands. o Customer Experience / Business Operations: Built a representation team from the ground up – Assembled 12 local market representatives to drive new client acquisition and re-engagement of inactive accounts, in addition to negotiating a compromise with a Canadian distributor to establish independent sales representation in the Canadian market averaging 26% yearly growth.𝗕𝗼𝗹𝗲𝗳𝗹𝗼𝗼𝗿 Innovative wood flooring company from Estonia intersecting conservation with design.o Customer Experience / Business Operations: Rebuild a representation team from the ground up - Developed business strategy and an operational framework for the US market from scratch, covering all business functions ranging from sales team training and logistics to client relationship management and expense control.𝗨𝗠𝗛 𝗠𝗲𝗱𝗶𝗮 𝗛𝗼𝗹𝗱𝗶𝗻𝗴𝘀 #2 Media Holding company in the Ukraine.o Marketing / Business Operations: Develop new product offering to revitalize existing opportunity - Crafted a novel product offering that not only captured 15% market share and grew outlet revenue by 4x, but also bolstered market share acquisition and increased the group’s other outlet revenue by 10%.
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Vp Of RevenueRemotual Nov 2024 - PresentBuffalo Grove, Illinois, Us𝗩𝗣 𝗼𝗳 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 o Charged with developing a plan to grow the agency through driving more leads, cultivating recurring client revenue, and ensuring overall client satisfaction -
Advisory Board | Chief Marketing & Development OfficerInnovo Feb 2014 - PresentLondon, Gb★ Established strategic vision and direction, drove product innovation, and restructured brand/marketing programs for a start-up B2B SaaS platform to facilitate a successful launch and rapid operational scaling that capitalized on a substantial growth opportunity. ★ Led a comprehensive redesign and update of the company’s Member Portal to improve product features, functionality, and UX in just 6 months and position the platform for explosive growth. ★ Consulted at the C-level on business management and marketing, including crafting a new brand philosophy and launching new marketing campaigns and assets (including an upgraded website, social media campaigns, a blog, and new marketing collateral. -
Senior Agent | Technology AdvisorRedfin Feb 2020 - May 2024Seattle, Wa, Us★ Planned and executed business development, marketing, and client engagement initiatives to successfully promote and sell residential real estate to a diverse clientele while providing consultative service and support across all stages of the customer life cycle. ★ Applied strong strategic planning, product marketing, and customer relationship management skills gained from a global executive career to build and maintain robust, trust-based relationships with clients, resulting in a 94% 5-star rating. -
European Operations DirectorBauer Media Group Nov 2007 - Dec 2012Hamburg, De★ Strategized and executed product development, channel management/development, and content creation and marketing initiatives to drive the company’s transformation from traditional to digital interactive broadcasting and grow its revenue and customer base in Europe.★ Oversaw all business operations (including product and technology innovation and staff training) of 27 radio stations attracting 20M weekly listeners across 7 European countries while reporting directly to the CEO and Board of Directors. ★ Designed multiple pioneering technology solutions to drive growth, including an auditorium testing system and methodology and a TV station-in-a-box that advanced webcam technology into a fully automated online multicamera TV production.★ Launched an operational best practices sharing program to improve coordination and communication between local offices, reduce operating costs by 15%, and drive market share and revenue gains.★ Crafted and implemented an innovative market research methodology to improve customer sampling by 200% and significantly reduce market research costs, leading to new product development without impacting EBITDA. -
Ceo | CfoAaxxes Technologies Apr 2004 - Oct 2007★ Recruited by the Founder of a rapidly growing technology R&D company to establish a strategic vision, build organizational structure, and foster technology innovation by applying extensive C-level leadership experience and business acumen.★ Developed 3 proofs-of concepts for pioneering products, including the world's first interactive vending machine for Coca-Cola, the first McDonald's order kiosk, and a precursor to the Google Home Hub. -
Ceo | Vp Of ProgrammingMetromedia International Group 1995 - 2004Us★ Hired by the VP of European Operations to restructure and expand operations in Budapest (including driving product innovation, creating new marketing strategies, and reconfiguring the physical plant), resulting in explosive growth in revenue and EBITDA.
Mark M. West Skills
Mark M. West Education Details
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Tulane University - A.B. Freeman School Of BusinessBusiness Management
Frequently Asked Questions about Mark M. West
What company does Mark M. West work for?
Mark M. West works for Operations And Innovation Llc
What is Mark M. West's role at the current company?
Mark M. West's current role is Business Operations | Brand, Communications & Marketing | Customer Relationship/Customer Experience | Program & Project Management | Product Development & Innovation.
What is Mark M. West's email address?
Mark M. West's email address is mp****@****ntl.com
What is Mark M. West's direct phone number?
Mark M. West's direct phone number is +170850*****
What schools did Mark M. West attend?
Mark M. West attended Tulane University - A.b. Freeman School Of Business.
What are some of Mark M. West's interests?
Mark M. West has interest in New Technology, Children, Cooking, Skiing, Aviation, Environment, Computer Technology, Photography, Fitness, Science And Technology.
What skills is Mark M. West known for?
Mark M. West has skills like Marketing Strategy, Digital Strategy, Social Media, Marketing, Strategy, Start Ups, Advertising, Digital Media, Broadcast, Radio, Management, Marketing Communications.
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