Mark Nap Email & Phone Number

Amersfoort, Ut, Nl

Rotterdam, Zuid-Holland, Nl

Rotterdam, Zuid-Holland, Nl

Rotterdam, Zuid-Holland, Nl

Rotterdam, Zuid Holland, Nl

Responsibilities & Accomplishments:------------• Managed (re)development of CDN back-end and Customer Portal to fit new infrastructure & branding requirements, bringing the updated product to market in less than two months with a mixed team of on- and offsite developers.• Select and successfully negotiate new vendor relationships for licences and infrastructure to enable competitive pricing strategy in a scale-driven market.• Develop competitive pricing model & strategy for CDN & Cloud offerings to better fit flexible customer demands in the content delivery & live streaming market. • Design & manage new Dev-ops processes for automated monitoring, reporting and software releases allowing us to perform more efficiently with a relatively small team.• Establish successful partnerships with largest Italian cloud infrastructure provider and one of the largest global cloud performance and integration partners from Israel/Germany.• Development and Graphic design of a modern, representative company website with direct integrations into ordering & billing system and CDN system.• Select and manage setup of ordering & billing system and integrations with CDN API. Projects:---------European Broadcast Union – Eurovision FLOW – (10/2017 – 01/2018)• Commercial lead and co-author MultiCDN architecture & Technical Documentation for EBU’s new Eurovision FLOW MultiCDN project involving multiple CDN platforms, RUM based DNS switching platforms and QOS/QOE monitoring platforms, tied together in a self-service user management portal.

Located in Copenhagen (DK), Be Heroes focusses on developing blockchain-based software products. As interim manager of Products & Services I have enabled the continuity of long-term (blockchain) development projects by generating additional revenue from other sources.Responsibilities & Accomplishments:------------• Successfully generate additional revenue by broadening service portfolio with niche-consulting services focussed on microservice design & implementation (based on Docker). By allocating 30-40% of resources to temporary projects, development on in-house blockchain projects was able to continue.• Redesign organizational processes and select & implement supporting/enforcing systems (Pipedrive CRM, Office365 collaboration tools. Thus relieving pressure from CTO and Devs, allowing them to re-focus and increase productivity.• Defined sales-processes, co-authored sales collateral with CTO and developed out-reach strategies with Sr. Sales to allow junior sales agents to act autonomously before enlisting help from developers or CTO.• Successfully establish partnerships for niche Consulting services with largest IT integrators in DK, such as 7N and Cybercom.Projects:----------Project for a fintech (cryptocurrency) company to build a custom Data Warehouse and integrations with CRM and multiple cryptocurrency exchanges. As acting Product Owner & Project Manager I have:• Successfully developed and modelled business processes including asset management & trading, accounting and performance reporting, customer on-boarding, AML & KYC verification.• Designed customer journey and manage development of the investor management portal.• Define product roadmap & break down into development backlog. By bringing together customer stakeholders and developers we were able to create a shared vision, reduce complexity and get 1st release accepted 25% under time & budget.• Manage project planning and finances with internal and external stakeholders

Arlington, Virginia, Us

Levering GTT’s fiber optic backbone and IP network, we have built an in-house-built CDN from scratch into a top10 global CDN solution. Focussed on exposing powerful controls in a self-service UI, live statistics and having 100% of features available through RESTful API we’ve provided content delivery services for over 1200 customers and millions of users.Responsibilities & Accomplishments:• Successfully built and managed a team of international software developers and DevOps engineers, both on-site and remote.• Created, maintained and communicated Product Roadmap to internal and external stakeholders based on multiple sources of research and direct customer input.• Ownership of product P&L and delivery monthly reports, forecasts and investment proposals. • Forge key partnerships with technology resellers, generating 150% additional product revenues on top of direct sales by company sales.• Develop differentiating CDN pricing strategy (model & levels) and successfully compete with market leading CDN offerings, including MultiCDN strategies.• Author training material & deliver product trainings to Sales Directors & Sales Engineering;• Author Product Collateral, technical documentation and trade show material;• Represent Company & Product at international Industry Trade Shows, including public speaking opportunities; • Ongoing research, design & coordinating development of CDN features for static and live content (RTMP, HLS, DASH, MSS). • Managed the development a custom live (log)analytics system based on Elasticsearch that’s stable under high load (millions of HTTP requests/second) while providing the necessary performance & statistical data retention.• Developed DevOps function of the CDN team, managing the revisions of CDN hardware specifications, vendor sourcing and deployment processes: Automating all new installations & software updates using Ansible, accelerating deployments & reducing human errors.

Summit, New Jersey, Us

-- Hibernia Networks has been Acquired by GTT ------------------------------------------------

-- Atrato IP Networks has been Acquired by Hibernia Networks --Responsibilities & Accomplishments:----------------• Manage development of core CDN functionality for static HTTP caching;• Perform competitive market analysis of CDN Landscape;• Develop CDN Pricing & Go-to Market Strategy;• Develop CDN Hardware specifications, sourcing, deployment and (remote) installation;• Design CDN Portal v1 and manage (remote) development;- Manage on-site development-team to deliver development on full version release & migrationof Internal (custom) CRM, Billing & Provisioning system under deadline of acquisition by Hibernia Networks.

Houston, Texas, Us

• Manage delivery of HP Software implementations Enterprise & Government clients in the Benelux; - Full ownership of P&L for large projects (>250K) for high profile clients in the Financial and Public sector.• Author & maintain resource & delivery plans for multiple concurrent projects;• Author & own Statements of work for Customer Projects with Architects & Sales;• Identify, assess, prioritize and mitigate project (and product) issues during projects;• On-site delivery of customer projects, representing the HP company & delivery team in meetings; • Deliver weekly financial forecast & suggest possibilities for accelerated deliver where possible.

Temse, Oost-Vlaanderen, Be

Project Management development track; Coached by Talent Planet,executed at Hewlett Packard - Software Professional Services Benelux

Utrecht, Nl

Developing ICT & information strategies for one of the four large municipalities in The Netherlands with over 5000 employees.Work has included aligning the different business units within the municipality i.e. by organizing & facilitating the bi-weekly platform of Information Managers, creating support and obtaining input for a common IT & information strategy.Furthermore, the development of application standardization strategy and implementation, alignment of IT strategies with other municipalities, as well as with regional and national information policies.

Høvik, Oslo, No

Supporting professors & students during courses, managing catering services, personal transportation and incoming calls.(Parttime job next to University education.)

Utrecht, Nl

Analyse and document information flows between entities and sytems of the different projects within the company. Also assisted with the development of functional requirements for a new webbased healthcare-comparison module.

Utrecht, Utrecht, Nl

Remotely supporting retailers' information systems. (involving integrated inventory management, weight-scales, electronic cash registers) Also supporting and troubleshooting the nation-wide upgrade from Retail Store Solutions (RSS) version 5 to 6.

Rotterdam, Zuid-Holland, Nl

Support customers with technical issues regarding installation or operation of their ADSL connection, router & computer configurations.

Almere, Flevoland, Nl

Support and maintain the IT infrastructure, solve complex issues at users, perform software compatibility testing before deployment, administration of windows NT4 & 2000 servers and backup routings.

Msc, Business Informatics

Bsc, Information Science

Education record