Mark Nelson Email & Phone Number

As a Project Manager at IKEA Group, I represented the Global Customer Centre of Excellence to design and deliver end-to-end solutions for complex purchases across all channels, reporting to Group Management. With a wealth of retail experience, I have developed a deep understanding of customer needs, expectations, and behaviours, as well as the operational challenges and opportunities within the retail, digital, and service industry.I am driven by a customer and coworker focus, with a passion for finding opportunities within problems, simplifying the solution, and implementing. I have led and contributed to multiple projects that have enhanced the customer journey, improved the service quality, and increased the sales and profitability of organisations globally. I have also fostered a culture of inclusivity, collaboration, and innovation among my teams and stakeholders, leveraging my skills in communication, leadership, and project management. Based in the UK, I am open to global roles, and eager to take on new challenges and development opportunities.