Mark Needs Email & Phone Number

Cardiff, Wales, United Kingdom

United Kingdom

Hazardous area Electrician providing services to the Petrochemical Distribution Industry.Test and inspection Electrician.

Swansea, United Kingdom

Solar PV Installer working and project managing full system installs to 38kW including both ground mount and roof mount arrays for both Domestic and Commercial setups.Provided support and advice to customers on Energy management in their properties to fully maximise reductions on Energy intake including fitment of 'EMMA' systems to allow for storage of.

Swansea, United Kingdom

Self Employed Electrical Subcontracter providing general installation services and Testing/Inspecting

Swansea, United Kingdom

• Personal Account ManagerProvide excellent customer service and first line technical support to Vodafone UK customers.Charged with providing first class service to Vodafone UK Consumer customers. Primary focus on.
• Consistent target beater in all aspects of the role.
• Quickly recognised for brand and process knowledge and moved to provide ‘floor walking’ support to other agents within the Contact Centre.
• Assisted with Team Leader duties and provided cover during Team Leader absence.
• Personally commended in writing on several occasions by senior management for constantly exceeding net performance scores.
• Received outstanding positive comments from team members and customer spot reviews.

Swansea, United Kingdom

Due to the Economic downturn at this time I found myself out of work and work hard to come by in the South Wales area. I was unable to move away for work at the time due to family commitments so I took a direct sales job, something far beyond my comfort zone. I was able to use my skills in customer service I was able to deliver sales on target avoiding the.

Swansea, United Kingdom

• Provided project management for the ACIS contract providing Real Time location based services to public transport providers around the UK and Jersey and also provided Industrial and Commercial Electrical Engineering.
• Time served attaining the highest mark on City and Guilds 2330 that year in Wales.
• Provided IT support for the whole company by designing and securing a bespoke secure network and VPN’s integrating with various Building Management systems.
• Some experience with EEx components whilst building portable substations for Costain Oil and Gas.
• Predominantly Commercial and Light Industrial works with a wide variation of experience from small commercial units through to large waste water processing plants.
• Experience gained with HVAC and Refrigerant systems during a major refit of Aldi’s main distribution centre’s nationwide.

Swansea, United Kingdom

• Provided 3rd line Fault Management for NTL on their Fibre Optic Network and also provided Fault monitoring and coordination for some Cable and Wireless submarine Fibre Optic cables.Interfaced between Contact Centre.
• Played key role in the creation of the role and development of bespoke systems to improve efficiency and subsequently resolution times.
• As part of a team of seven developed automated systems to further improve visibility of network issues and assisted in creating a pre-emptive maintenance regime proactively manage issues before they occur.
• Constantly adapted quickly and efficiently to new hardware and software to ensure all SLA’s were met and exceeded.
• Worked alone or with other internal and external engineers on fault diagnosis for both Fibre Optic and wired network related issues across Cisco and Open Source systems including a large focus on Mail Transport Agents.
• Formed part of the project to deliver accurate and workable Quality of Service roll outs across the NTL “broadband” network ensuring that bandwidth saturation was not achieved.

Telford, United Kingdom

• Responsible for food led public house’s as part of a Branded Free house chain.Provided all managerial functions for the premises including book keeping, stock control, promotions, recruitment, profitability and solely.
• More than doubled set bottom line targets in my first full year at a food led public house in Telford.
• Consistently achieved the lowest staff turnover in the company leading to increased customer satisfaction and, in turn, increased profitability.

Swansea, United Kingdom

Member of the Royal Logistic Corps (223) based in Swansea. Attended several camps during the period throughout the UK. Attained the "Best Recruit" award at basic training. Only ceased my time due to moving away for work and due to the commitments of the new job there was no time to continue my Territorial career.

Swansea, United Kingdom

Education record

Education record

Education record