Mark Nesterenko Email & Phone Number

Lisbon, Portugal

Achievements:- Overachieved annual quota by retaining and expanding accounts- Top performer – President's Club Award 2023- As a third member of a team of 15 CSMs, I laid the foundation and processes, enabling scalability and efficiencyResponsibilities:- Build relationships with higher ED customers based on trust and value to ensure they derive maximum.

Kyiv, Ukraine

- Solved 26,752 support tickets.- Trained 11 new Support agents on the aspect of B2B Support.- Developed a 3-hour training program for new reps on the topic of B2B Support.- Wrote 12 new internal knowledge base articles with workflows and complex decision trees; completed 50 major article updates on existing ones.- To help my team fill in gaps in Zendesk.

Abu Dhabi, United Arab Emirates

Achievements:- As part of the pre-opening team, helped develop department procedures- Top upseller – generated on average 12K AED (3250$) monthly in upsells- Successfully trained six front desk agents- Developed and led the Guest Recognition Program (post-arrival stage)- Generated and implemented ideas for increasing efficiency, cutting costs, and.

Kyiv, Ukraine

- Performing front desk procedures- Training Front Desk Agents- Assigning rooms to guest groups- Handling guest experience issues

Cape Canaveral, Florida, United States

- Worked on Disney, Royal Caribbean, and Cunard cruise ships during tenure.- After 1 year, coached and led a team of 4-6 photographers.- Performed photoshoots (including private ones such as weddings, renewal of vows, etc.).- Conducted educational seminars on photography for guests.- Photo gallery sales and customer service.