Mark Nesterenko
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Mark Nesterenko Email & Phone Number

Customer Success | Internet Security at Cloudflare
Location: Lisbon, Portugal 6 work roles 1 school
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Current company
Role
Customer Success | Internet Security
Location
Lisbon, Portugal
Company size

Who is Mark Nesterenko? Overview

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Mark Nesterenko is listed as Customer Success | Internet Security at Cloudflare, a with 1757 employees, based in Lisbon, Portugal. AeroLeads shows a matched LinkedIn profile for Mark Nesterenko.

Mark Nesterenko previously worked as Customer Success Manager at Cloudflare and Customer Success Manager at Grammarly. Mark Nesterenko holds Bachelor Of Business Administration (Bba), Management, General from International University (Icu), Kyiv.

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Cloudflare

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Profile bio

About Mark Nesterenko

I help businesses enhance online security, performance, and reliability at scale. I am passionate about learning from customers, turning data-driven insights into actionable solutions, and optimizing their use of Cloudflare's cutting-edge technologies to stay ahead in the ever-changing digital landscape.

Current workplace

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Cloudflare
Cloudflare
Customer Success | Internet Security
san francisco, california, united states
Website
Employees
1757
AeroLeads page
6 roles

Mark Nesterenko work experience

A career timeline built from the work history available for this profile.

Customer Success Manager

Current

Lisbon, Portugal

Sep 2024 - Present

Customer Success Manager

Achievements:- Overachieved annual quota by retaining and expanding accounts- Top performer – President's Club Award 2023- As a third member of a team of 15 CSMs, I laid the foundation and processes, enabling scalability and efficiencyResponsibilities:- Build relationships with higher ED customers based on trust and value to ensure they derive maximum benefit from Grammarly's generative AI capabilities.- Conduct interactive product training seminars with… Show more Achievements:- Overachieved annual quota by retaining and expanding accounts- Top performer – President's Club Award 2023- As a third member of a team of 15 CSMs, I laid the foundation and processes, enabling scalability and efficiencyResponsibilities:- Build relationships with higher ED customers based on trust and value to ensure they derive maximum benefit from Grammarly's generative AI capabilities.- Conduct interactive product training seminars with existing customers.- Run deep discovery calls, demo sessions, and value-based sales presentations with prospects.- Pitch, negotiate, and close renewals, upsells, and cross-sells, consistently achieving quarterly and annual quotas. Show less

Jun 2022 - May 2024

B2B Customer Support Representative

Kyiv, Ukraine

- Solved 26,752 support tickets.- Trained 11 new Support agents on the aspect of B2B Support.- Developed a 3-hour training program for new reps on the topic of B2B Support.- Wrote 12 new internal knowledge base articles with workflows and complex decision trees; completed 50 major article updates on existing ones.- To help my team fill in gaps in Zendesk macros knowledge, I created a report that shows each agent which macros they don't use, but the rest of the team uses… Show more - Solved 26,752 support tickets.- Trained 11 new Support agents on the aspect of B2B Support.- Developed a 3-hour training program for new reps on the topic of B2B Support.- Wrote 12 new internal knowledge base articles with workflows and complex decision trees; completed 50 major article updates on existing ones.- To help my team fill in gaps in Zendesk macros knowledge, I created a report that shows each agent which macros they don't use, but the rest of the team uses frequently.- Built a report for the Product team on the top user issues and the number of tickets related to each issue.- Aggregated relevant data (ticket and refund reasons stats) for Product and Lifecycle teams' experiments. Show less

Jun 2019 - Jun 2022

Front Desk Agent

Abu Dhabi, United Arab Emirates

Achievements:- As part of the pre-opening team, helped develop department procedures- Top upseller – generated on average 12K AED (3250$) monthly in upsells- Successfully trained six front desk agents- Developed and led the Guest Recognition Program (post-arrival stage)- Generated and implemented ideas for increasing efficiency, cutting costs, and improving the guest experience- The employee of the month nomination- The hotel received a 5-star Forbes rating in 2019… Show more Achievements:- As part of the pre-opening team, helped develop department procedures- Top upseller – generated on average 12K AED (3250$) monthly in upsells- Successfully trained six front desk agents- Developed and led the Guest Recognition Program (post-arrival stage)- Generated and implemented ideas for increasing efficiency, cutting costs, and improving the guest experience- The employee of the month nomination- The hotel received a 5-star Forbes rating in 2019 (only 5 hotels in UAE had it at the time)Responsibilities:- Front Desk Operations- Enhancing guest stay experience by finding guests’ needs and providing personalized service- Billing and cashiering functions- Guest experience recovery, follow up Show less

Apr 2016 - May 2019

Front Desk Agent

Kyiv, Ukraine

- Performing front desk procedures- Training Front Desk Agents- Assigning rooms to guest groups- Handling guest experience issues

Aug 2014 - Mar 2016

Cruise Ship Photographer (Promoted To Senior Photographer After 1 Year)

Cape Canaveral, Florida, United States

- Worked on Disney, Royal Caribbean, and Cunard cruise ships during tenure.- After 1 year, coached and led a team of 4-6 photographers.- Performed photoshoots (including private ones such as weddings, renewal of vows, etc.).- Conducted educational seminars on photography for guests.- Photo gallery sales and customer service.

Jan 2012 - Feb 2014
Team & coworkers

Colleagues at Cloudflare

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1 education record

Mark Nesterenko education

  • International University (Icu), Kyiv
    International University (Icu), Kyiv
    Management, General
FAQ

Frequently asked questions about Mark Nesterenko

Quick answers generated from the profile data available on this page.

What company does Mark Nesterenko work for?

Mark Nesterenko works for Cloudflare.

What is Mark Nesterenko's role at Cloudflare?

Mark Nesterenko is listed as Customer Success | Internet Security at Cloudflare.

Where is Mark Nesterenko based?

Mark Nesterenko is based in Lisbon, Portugal while working with Cloudflare.

What companies has Mark Nesterenko worked for?

Mark Nesterenko has worked for Cloudflare, Grammarly, Four Seasons Hotels And Resorts, Premier Palace Hotel, and Image Photo Services, Inc..

Who are Mark Nesterenko's colleagues at Cloudflare?

Mark Nesterenko's colleagues at Cloudflare include Bryan Vale, Rachel Wyatt, Leon Liu, Hb Ben, and Tyler Heatwole.

How can I contact Mark Nesterenko?

You can use AeroLeads to view verified contact signals for Mark Nesterenko at Cloudflare, including work email, phone, and LinkedIn data when available.

What schools did Mark Nesterenko attend?

Mark Nesterenko holds Bachelor Of Business Administration (Bba), Management, General from International University (Icu), Kyiv.

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