Provided technical support to customer service representatives regarding IT-related issues. Managed inventory and distributed equipment and other IT-related assets. Executed the deployment of new computers and telephones on the production floor. Repaired and reimaged computers to increase system performance. Installed security software and other necessary applications to ensure compliance with company standards. Assisted in network troubleshooting and configuration.

Experienced working on a variety of tasks and projects as a Tasker and Reviewer at Remotasks, a crowdsourcing platform connecting businesses with a global remote workforce. Developed skills in Data Entry and Image Processing, and improved my ability to work independently and manage my time effectively. Grew my understanding of the industry and the platform by working with a diverse group of clients and contractors.

Processed written credit card applications and managed in command-line based software. Conducted quality assurance checks and collaborated with team members to resolve discrepancies in application data. Maintained and tracked various loan applications using MS Excel for accurate record-keeping. Reported and sent daily emails to offshore supervisor regarding updates on number of applications processed.