• Directed service delivery projects encompassing equipment deployment, software releases, and migrations, ensuring seamless execution and adherence to timelines.• Managed a team of employees by monitoring and evaluating their performance, setting clear goals, working on behavioral management, and fostering a positive work environment to ensure optimal productivity and professional growth.• Specialized in the comprehensive procurement of IT peripherals, including Windows laptops… Show more • Directed service delivery projects encompassing equipment deployment, software releases, and migrations, ensuring seamless execution and adherence to timelines.• Managed a team of employees by monitoring and evaluating their performance, setting clear goals, working on behavioral management, and fostering a positive work environment to ensure optimal productivity and professional growth.• Specialized in the comprehensive procurement of IT peripherals, including Windows laptops, MacBooks, mobile devices, and AV equipment, optimizing cost-efficiency and performance.• Demonstrated proficiency in project management, successfully leading multiple projects from inception to completion. Oversaw initial quotations, installations, and final testing phases with meticulous attention to detail.• Extensive experience serving as the central point of contact for all audit, risk, and compliance exercises within the organization.• Possess in-depth knowledge of major desktop and software applications, as well as advanced networking concepts.• Exercised full ownership of the Technology team, collaborating effectively with account managers to deliver superior client services.• Delivered extensive support for resolving technology issues and requests for Macquarie end-users, ensuring high levels of user satisfaction.• Functioned as a Change Implementer for network infrastructure, managing network monitoring, troubleshooting, and optimization initiatives.• Maintained accountability for all customer interactions, ensuring proper follow-through and documentation. Provided prompt feedback to both external and internal customers through various communication channels.• Demonstrated advanced expertise in audio-visual technology, successfully hosting numerous events within an office environment.• Excelled in delivering comprehensive IT support within the fast-paced trading floor environment, catering to the specific needs of top-tier traders. Show less

• Interact with clients at all levels, with demonstrated ability to communicate with both the very basic user to the technically advanced (Network Administrators, System Administrators, DBA etc.) • Perform application tuning and performance monitoring installed in Windows Servers• Provide troubleshooting to determine cause of issue whether environment or application related• Performs health check and in depth high level diagnostics on all servers affected • Perform database… Show more • Interact with clients at all levels, with demonstrated ability to communicate with both the very basic user to the technically advanced (Network Administrators, System Administrators, DBA etc.) • Perform application tuning and performance monitoring installed in Windows Servers• Provide troubleshooting to determine cause of issue whether environment or application related• Performs health check and in depth high level diagnostics on all servers affected • Perform database backup and restore if needed• Maintain working lab systems to facilitate reproduction of client issues Show less

• Providing 2nd level Global IT Helpdesk support, handling of Requests and Incidents from end-users, vendors and clients.• Owns all Priority 1, 2, 3, 4 In\cidents and Service Request tickets• User account management using Active Directory• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly… Show more • Providing 2nd level Global IT Helpdesk support, handling of Requests and Incidents from end-users, vendors and clients.• Owns all Priority 1, 2, 3, 4 In\cidents and Service Request tickets• User account management using Active Directory• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.• Provides day-to-day technical support to employees for Network Infrastructure and internal desktop systems software and hardware• Participate in development of information technology and infrastructure projects. Conduct training programs designed to educate an organization's computer users about basic and specialized applications • Responsible for the remote deployment of apps - technical delivery, support and management of desktop and laptop computers, PDAs, printers, video conferencing facilities and application services where necessary• Break fix which includes tier3 tasks in trouble shooting, isolation, repair, coordination, escalation, perform root cause analysis where required.• Reroute wrongly assigned Incidents and Service Requests• Provide troubleshooting and technical support via phone, web based tools and email.• Advise customers regarding the Thomson Reuters desktop, applications and address specific user issues.• Ensures that proper notification or advice related to the problem is provided to the helpdesk or the end-user. Show less

• Work as a Resolution Specialist taking care of Team Escalations as their Technical Supervisor• Responsible for end of day report and weekly report• Responsible in approving parts replacement and helping technicians in troubleshooting customer’s concerns• Follow up troubleshooting for customers that are having major issues with their computer• Working with Team Senior Leader and a Resolution Expert to make sure we meet the team goals• Troubleshoot customers computer… Show more • Work as a Resolution Specialist taking care of Team Escalations as their Technical Supervisor• Responsible for end of day report and weekly report• Responsible in approving parts replacement and helping technicians in troubleshooting customer’s concerns• Follow up troubleshooting for customers that are having major issues with their computer• Working with Team Senior Leader and a Resolution Expert to make sure we meet the team goals• Troubleshoot customers computer, hardware and software related issues Show less

• Work as a Cable Internet Technical Support• Work with customer’s having issues connecting on the Internet - helping customer’s setting up their Internet connection - helping customer’s setting up their email accounts and sub-accounts on Outlook, Outlook express, Windows mail, Mac mail, and a web base Email. - helping customers to configure their wireless connection to their wireless network • Troubleshoot with customers having trouble… Show more • Work as a Cable Internet Technical Support• Work with customer’s having issues connecting on the Internet - helping customer’s setting up their Internet connection - helping customer’s setting up their email accounts and sub-accounts on Outlook, Outlook express, Windows mail, Mac mail, and a web base Email. - helping customers to configure their wireless connection to their wireless network • Troubleshoot with customers having trouble with their modem and wireless router.• Basic troubleshooting steps done on customers computer Show less

• Work as a Broadband Technical support• Work with customers that are having issues connecting on the Internet - helping customers in setting up their broadband connection - helping customers in setting up their email accounts - helping customers to configure their wireless connection to their wireless network - setting up single and multiple static ip-addresses• Troubleshoot with customers that are having trouble with… Show more • Work as a Broadband Technical support• Work with customers that are having issues connecting on the Internet - helping customers in setting up their broadband connection - helping customers in setting up their email accounts - helping customers to configure their wireless connection to their wireless network - setting up single and multiple static ip-addresses• Troubleshoot with customers that are having trouble with their modem (actiontec modem, 2wire modem , Cisco modem)• Perform other duties as may be assigned from time to time by supervisore.g. Assist other Team mates achieving the necessary metrics to meet the Account’s target Show less