Mark Noce Email & Phone Number

Toronto, Canada Area

Customer Service: Assisted customers in the store’s electrical department through comprehensive product explanations and personalized recommendations based on customer’s renovation requirements. Multitasking sales orders coordinating with co-workers, distribution centers, and vendors to ensure orders were completed swiftly without complications.Inventory Management: Organized retail shelfs, replenished stock, and audited pricing for thousands of products throughout the entire store. Incorporated security measures that prevented theft of store’s merchandise. Workplace Reports: Streamlined weekly inventory reports through developing spreadsheet templates in Microsoft Excel, reducing time allocation to completing reports. Commended from management and staff for my forward-thinking and my creative problem solving.

Technical Support: Provided technical support for clientele through an IT ticket system, performing system maintenance through remote access of client’s servers. Database Management: Maintained client’s databases by performing database backups, storage management, and problem solving technical issues.Patch Installation and Upgrades: Deployed development builds and patches through remote access, tested software functions to ensure no technical issues occurred with the latest build.

Help Desk: Receptionist for IT department’s help desk attentive to hospital employees’ computer inquiries and technical issues. Duties included creating support tickets and step-by-step explanations of technical procedures to hospital staff.Equipment Management: Organized workspace and IT computer equipment throughout the department, and reorganized various equipment storage rooms across the hospital.

Managed the reception area with a professional demeanour towards clients in need of assistance and provided them with the appropriate information for their inquiries. Took initiative and reorganized the filing room to improve file navigation. Co-worker recognized my exceptional on-the-job performance and recommended me for another summer contract position with the IT Department.

Responsible for fulfilling customer orders of products while keeping the warehouse in a clean condition.

Responsible for different areas in the hospital and cleaned the entire section of the hospital providing patients with a clean conditions for a healthy recovery.