Launched Warner Van Rental - a Rental company focused on higher end clientele in the Retail and Corporate market looking to rent passenger, cargo or camper vans.Removed all older assets and acquired new assets with a focus on what the market and consumers were looking forWorked with Marketing department in creating a website and brochures focused on our market segment and generated new business bringing our annual revenue to over $500K in just under 2 years.Strategically worked with the dealership and other lines of the owners business to find new customers and more than tripling our a base level of customers to bring us into profitability.Created Standard Operating Procedures to ensure customer service and asset protectionUsed sales and marketing efforts to find customers both to purchase vehicles and rent vehicles and solidified over 10 accounts in switching to our dealership exclusively.Worked internally with the company for a major brand change and upgrade to several of our core systems, including a CRM and Rental System.

Charged with strategic short and long-term business planning, identifying areas for growth and implementing strategic business plans, marketing campaigns and operational processes that have resulted in streamlining workflow, increasing business development, as well as the sustainability of the product, business and organization. Developed and implemented standard operating procedures and strategic marketing plans that cover sales, service and operation management. Grew sales and secured 7 major accounts within a 4-month period by extensively training a national sales team. Developed tools in Microsoft Office and CRM database that were an integral part of closing 4 major accounts.

As Branch Manager, I oversaw all daily operations and succeeded in driving growth, improvements and increased productivity by utilizing active listening skills, making extensive and complex process improvements, goal setting, team buy-in and well executed strategic business planning. Drove branch improvement to the top 5% (from the bottom 5%) within 6 short months by utilizing communication, active listening and procedural improvement skills. Retrieved and secured several former accounts and increased business growth by 20% through improved marketing, listening and goal setting methodologies.Reduced costs and enhanced operating profit by 15% with strategic reporting analysis and generation. Implemented improved task management methodologies that raised service scores by 3%.

Century Stereo is an independent, high-end home theater specialty retailer.Home Theater Consultant 2006•Coordinated installations with customers and home builders•Achieved above average sales performance against more senior sales reps

Home Electronics Sales and System Designer 2001-2002 and 2005Good Guys was a home theater and electronics store (acquired by CompUSA in 2004.)•Consulted with customers on designing and installing home theater systems•Worked on merchandising and setting up a new store concept

Sales and Merchandising