Marko Borisavljevic Pmp®, Psm I Email and Phone Number

Established a solid foundation for success by analyzing project proposals to determine time frames, funding limitations and appropriate processes. Identified and scheduled milestones, deliverables, activities, and responsibilities within a fast-paced, high-profile environment. Ensured consistent progress, on schedule and within budget.Established and implemented an execution plan; known to be highly skilled in managing project resourcing. Ensured stakeholders remained aware of progress by establishing and implementing a comprehensive communication plan. Performed risk assessments and implemented mitigation plans. Ensured information quality and integrity; guaranteed content consistency, look, and feel across the organization.

Generated stability while managing a high-volume portfolio of Professional Services through the use of the Softchoice Solution Delivery Framework. Maintained effective communication between customers, sales, enterprise architecture team, and technical delivery resources. Managed budgets, milestones, timelines, and deliverables for project delivery; ensured accurate and timely billing. Measured and reported on project performance against established budgets and schedules. Reviewed and approved time sheets to ensure accurate and timely billing; reconciled vendor invoices.Coordinated and managed project meetings; managed and ensured completion of subsequent action items. Facilitated customer acceptance of project deliverables; executed administrative closure of projects. Coordinated with third-party business partners and vendors for externally delivered projects. Contributed to Professional Services PMO Practice development initiative by creating and updating Job Aids.

Coordinated communications, data collection logistics, data validation, and assessment preparation to facilitate Softchoice's IT Asset Management services for Microsoft and Adobe programs. Oversaw program management of Microsoft and Adobe vendor-funded engagements, with a focus on vendor relationship management, annual revenue growth targets, and financial reconciliation. Participated in discovery calls; skilled in identifying lucrative opportunities.

Provided tactical and strategic guidance, coaching & support to a team of Inside Sales Account Managers, focused on deepening the relationships of a dedicated customer base to grow the business within IT hardware, software and services sales. Led by example in achieving performance metrics to grow the business. Guided the team on opportunity management and forecasting.

Designed and implemented training materials for the Toronto Operations Centre using Instructional System Design and created & maintained the Cargo Operations Training Manual. Responsible for the onboarding & training of the Cargo Operations role in all aspects of customer service, operations, administration, issue resolution, shipment reconciliation and billing. Planned and executed the logistics for key accounts including Canada Post and the Canadian Football League, and handled Customer Relationship Management and maintenance of account activity, analysis, and reporting.