- I am communicating with domestic and foreign clients in Croatian, English and German- updating the system on a daily basis with new information sent by clients- assisting clients in their everyday use of NauSYS application- presenting the system to new clients and making sure that their user experience is as best as possible- liaising with the developers - creating dev tasks, testing- supervising project/tasks implementation

- Daily communication with new and existing clients- Presentation of the nautical booking system and all features in Croatian, English and German- Providing support to clients in order to build long-term relationships

- I have communicated orally and in writing with domestic and foreign clients in Croatian, English and German regarding their contracts and open invoices with the company- Communicating daily with the Accounting department to make sure everything is being processed - My analysis of debts left before me has made the company aware of the billing potential and increased the billing by 25%- I have made several improvements in the internal workflow of the Finance team that had a great impact on the results generated- I oversee issuing of all outgoing invoices and am responsible for communication with the clients regarding any issues that may occur- I handle all incoming invoices and communication with suppliers

▪ I have communicated orally and in writing with domestic and foreign clients and presented the nautical software solution in Croatian, English and German▪ Performed sales activities and acquired clients as one of the top sales agents in the company▪ My contribution to development of new business strategies has led to a revision of our business plan and greater profits▪ I have developed long-term relationships with my clients by providing education and support in their work with the system▪ Educated new employees within the company▪ Active usage of a CRM system has been a great advantage in my everyday work

- Learned how the charter industry works- I have communicated orally and in writing with foreign and domestic clients in Croatian, English and German- Performed active research on the Internet- Received documentation, then processed, interpreted and entered data in the system- I was responsible for the accuracy of the entered data- I have performed an in depth analysis of a new market share that the company was interested in expanding to

▪ Performed active research on the Internet▪ Participated in preparation and execution of a marketing event▪ Participated in the production of a brochure for a marketing campaign