Marko Davidovic Email & Phone Number

Belgrade, Serbia

Testing dozens of bugs reported by users on a daily basisRemotely log on to the client system for the purpose oftroubleshooting and resolving the issueTest new features and system functions before the newupdate has been releasedProviding technical assistance and support for incomingqueries and issues related to WordPress plugins and SaaSproductsResearching and testing the program and reporting anybugs that users report to have and logging it in to reportReview of technical documentation and correction of thesame if it is no longer validFinding and proposing new solutions

Belgrade, Serbia

Customer Support Specialist for Celsius at https://celsius.network/ Work in Zendesk and Admin and respond to customer queries in a timely and accurate wayHandle customer complaints, provide appropriate solutions and alternatives, resolve service problems by clarifying the customer's complaint; determining the cause of the problemUpdate our internal databases with information about technical issues.Prepares product or service EXCEL reports by collecting and analyze customer information.KYC-Verifying the identity of new clients, identify and escalate any suspicious or unusual matters to AML for further investigation.Ensure customer satisfaction and provide professional customer support.

Belgrade, Serbia

Work in CRM programs.Analyze and report product malfunctions of APPUpdate our internal databases with information abouttehnical issues and useful discussions with customersMonitor customer complaints and follow up withcustomers to ensure their technical issues are resolvedHelping clients to install app and resetting them theirscredentials through CRM programs or helping themto reset manually with our helpPrepares product or service EXCEL reports bycollecting and analyzing customer information.Present the Bank products.Identifying and pursuing cross sales and up sales opportunitiesEnsure customer satisfaction and provide professionalcustomer support.

Belgrade, Serbia

Managing incoming calls and customer serviceinquirues with clients from all around the world.Extensive data cleansing and analysis, using PIVOTTABLES, formulas (VLOOKUP, HLOOKUP and othe rs)Identifying and assessing customers needs to achievesatisfaction. Work in various CRM programs.

Belgrade, Serbia

Communication with clients, preparation of reportsfor the immediate manager in accordance with theprescribed reporting syste m.Achieve growth and hit sales targets by successfullymanaging the sales te amDesign and implement a strategic business plan thatexpands company’s customer base and ensure it’sstrong presence