Marko Ignatius Email & Phone Number

Helsinki, Fi

Helsinki, Southern Finland, Finland

Responsible of the named Accounts and new sales cases

Helsinki Area, Finland

Delivery Executive at the Retail, Logistic and Media sectors. Service portfolio includes IT outsourcing, Projects and consulting services, Customer Experience Management and Digital Transformation activities both application and Infrastructure side and the all clients business processes (HR, Finance, CRM, ERP) Also Business Intelligence, Robotic and different kind of technologies like SAP, Microsoft and many kind of cloud services includes to the service portfolio.Competence: Business Management, B2B Delivery and Service Management, Change Management, Leadership, B2B SalesAchievements: My responsible areas customer satisfaction has improved from 3.2 to 3.6 (on a scale 1-4). Margin has improved about 10%.

Helsinki

Responsible of the named Telecom, Media, MRD, Transportatation & Utilities Clients. Service portfolio includes outsourcing, projects and consulting services and Digital Transformation activities at the all IT service areas both application and Infrastructure side and the all clients business processes (HR, Finance, CRM, ERP, Supply Chain...) and operation functions (OSS, BI, Security, IAM, ITSM, Mobility...)Competence: B2B Sales, B2B Sales management, Change Management, Leadership, Service Management, New service developmentAchievements: My responsible areas customer satisfaction has improved from 8.3 to 8.8 (on a scale 1-10). I have got footprint and business at the totally new “cold” clients to CGI.

Helsinki

I worked as a GSD (Global Service Director) role with the Logica named Global Telecom&Media sector customer. Responsible to create and manage this global Service Operation organization. At the same time I was responsible of the named Finnish Telecom&Media sector clients as an Client Director. I leaded also my own about 40 persons delivery team.Service portfolio includes outsourcing, projects and consulting services and Digital Transformation activities at the all IT service areas both application and Infrastructure side and the all clients business processes (HR, Finance, CRM, ERP, Supply Chain...) and operation functions (OSS, BI, Security, IAM, ITSM, Mobility...). Competence: Business Management, Service Management, B2B Sales, B2B Sales management, Leadership, Change Management, New Service Development, Personnel Management Achievements: Greate the common global Service Management model. We achieved the revenue targets and customer satisfaction was all the time over the target.

Responsible of the own Business Unit and named delivery teams in Telecom sector and IT Service Management area (~ 40 persons). Responsible also of the ITSM area business development, sales and services to all business sectors (Public, Finance, Healthcare, MRD, Utilities, Telecom...) and all Telecom operator services in Logica Finland. Participating in named global Telecom operators sales groups.Service portfolio includes outsourcing, projects and consulting services and Digital Transformation activities at the all IT service areas both application and Infrastructure side and the all clients business processes (HR, Finance, CRM, ERP, Supply Chain...) and operation functions (OSS, BI, Security, IAM, ITSM, Mobility...)Competence: Business Management, Global Service and delivery Management , Leadership, Change Management, New Service Development, B2B Sales, B2B Sales management, Personnel Management Achievements: I ramped up the new IT Service Management business from 0 to ~4 M€/year. Our customer and personnel satisfactions was one of the best in Logica and we growth our marketshare at the Telecom market.

Business responsible of the own Business Unit (¨15 to 40 persons) and named Telecommunication sectors services and sales in these areas.Service portfolio includes outsourcing, projects and consulting services at the all IT service areas both application and Infrastructure side and the all clients business processes (HR, Finance, CRM, ERP, Supply Chain...) and operation functions (OSS, BI, Security, IAM, ITSM, Mobility...)Competence: Business Management, Service Management, Leadership, Change Management, New Service Development, B2B Sales, Personnel ManagementAchievements: Ebita, Revenue, Customer satisfaction and Personnel satisfaction were all the years over the target. Revenue growth was over 200% in these years.

Responsible of the named HR projects in part of the Novo Groups Human resource team.Change management mentos at the organization integration process between Stonesoft e-Solutions and Novo Group. Responsible of the recruiting process modelling and working as a recruiting consultant. Achievement: Create the new recruiting process, Piloted and selected e-learning plattform, Responsible of the flexible Stonesoft e-Solutions integration process to the Novo Group.

Responsible of the HR team leadership and all HR activities from the HR strategy to strategy implementation in Stonesoft e-solutions - subsidiary of the Stonesoft Group.Achievements: Planned and delivered new leadership and management model to the organization which helped us to deliver strategy. I planned and delivered role and competence based salary model

Responsible of the named HR projects and areas as a part of the Novo Groups HR organizationAchievements: I was responsible of the many outsurcing cases from the personnel point of view. I worked as the change agent to help new organizations people to integrate Novo Group

Helsinki

Responsible to take part to the EU coaching and create the new personnel introduction model to the Sisäministeriö.