Marko Kramer Mba Cs Email & Phone Number

Spijkenisse, Zuid-Holland, NL

NL

I enjoyed working with:➢ Software/ (OmniCard Group, CardExchange, Plan8 software, HTA).➢ ID Management / Smart Cards (OmniCard).➢ Department of Social Services (City of The Hague).➢ Mobility (Gemeentelijk Vervoer Bedrijf GVB Amsterdam, Innovam).➢ Retail (Shopping Center Schalkwijk).➢ Banking (Fortis).➢ Startups (The Amsterdam Tour Tram, Mango Hair).➢.

➢ Support and facilitate the start-up Mago Hair.➢ Create a strategic business plan.➢ Create and execute a Go To Market Strategy.➢ Invest in the start-up.

London, England, GB

Business support and advice

➢Create vision and strategic business plan TAP➢ Change Management➢ Defining en implementation management reporting.➢ Business coaching and mentoring management team.

Naaldwijk, South Holland, NL

- Drafting Transformation program and plan Social Domain; vision, strategy, budgetand culture implementation plans- Designing and organizing program structure based on unity between policiesand execution,- Managing various strategic directors, project managers and team managers- Improving the governance model for the social domain (monitoring.

➢ Supporting entrepreneurs in SMEs with the help of the Strategic Support Program.➢ The development of a unique market position, the implementation of desired changes in the organization and the guidance of the entrepreneur (s) are central to this program.➢ During the program, the entrepreneur can call on support 24/7 for all questions that an entrepreneur.

Ijmuiden, Noord-Holland, NL

➢ Creating a vision and strategic business plan DMG, identifying the route cause of finance and administration.➢ Defining en implementation management reporting.➢ Business coaching and mentoring management team.➢ Management Development.

Alphen Aan Den Rijn, Zuid-Holland, NL

➢ C-level and management responsibility Group and Dutch entity (P&L).➢ Organizational and cultural change.➢ Responsible for global vision, marketing strategy, hr, and international operations.➢ Business growth execution by 15% (volume and revenue).➢ Tender and procurement process.➢ Management Development.

Alphen Aan Den Rijn, Zuid-Holland, NL

➢ Creating a vision and strategic business plan, implementing organization structure, hr.➢ Set up of Business process excellence project.➢ Creation and execution marketing plan.➢ Business coaching owners and management team.

Den Haag, NL

➢ Responsible for operations management of 50-80fte, 3 team leads.➢ Creating and implementing organizational change programs.➢ Program and Project Management.➢ Projectmanagement Implementation ICT Software modules (AllegroART).➢ Responsible for the Procurement process of external resources.➢ Assisting Contract Management with Tender processes➢ Business.

➢ Creating a vision and strategic business plan, mission, business scenario's for the Dutch and American entities.➢ Creation and execution marketing plan.➢ Business coaching owners and management team.➢ Facilitation of the process of the company takeover.

Hoofddorp, NL

➢ Creating a vision and strategic business plan.➢ Create and execute the Go To Market Strategy.➢ Generating new customers and clients.➢ Business coaching owners.

Haarlem, NL

➢ Create a strategic vision plan.➢ Coordination project plan.➢ Develop and coordinate relationships with external parties.

London (Richmond-upon-Thames), London, GB

➢ Change management, process optimization, redesigning processes.➢ Management Development.

Diemen, NL

➢ Create, focus and implementation of new tourist startup: The Amsterdam Tour Tram.➢ Develop relationships with external parties and financers.

Diemen, NL

➢ Operational management of 50 planners and 2 team leads.➢ Spearhead transition and change management for decentralization of the planning unit.➢ Implemented a corporate vision and strategy.➢ Built internal process structures, implemented KPI's, and monitor plan implementation.➢ Projectmanagement Quintiq planning software.➢ Management Development.

Den Haag, NL

➢ Took over departmental management for a division focused on fraud and legality examination and investigation into social security benefits and entitlements, with the goal of uncovering and eliminating numerous internal issues with management, staff integrity, investigative quality, and the overall working environment.➢ Eliminated moral and ethical.

Den Haag, NL

➢ Management of 75fte, 3 team leads.➢ Identified the root cause of long wait lists, administrative logistic stock issues, excessive workloads, employee dissatisfaction, and overdue client trajects.➢ Overhauled the operational process with an entirely new structure and process architecture.➢ Responsible for the procurement process of external resources.

➢ Managed high-level operations planning and management, with authority over external and internal logistics, warehouse production, the project office, and overall planning.➢ Defined and executed company vision and mission. Coordinated operational process and procedure business process redesign.➢ Established financial administration and management.

Nieuwegein, Utrecht, NL

➢ Selected to lead a short-term program to implement key cultural and organizational changes.➢ Guided the management team in introducing much-needed KPIs for each business unit.➢ Conducted analyses of the central office to pinpoint areas for structural cost reductions and professional process improvements.➢ Supervised planning and implementation of.

Nieuwegein, Utrecht, NL

➢ Directed ICT service operations spanning 18 cross-functional business consulting, application management, system management, and helpdesk personnel.➢ Provided operational and tactical leadership for the department, with authority over a €4 million ICT budget.➢ Guided planning and execution of ICT and setup projects.➢ Handled internal and external SLA.

Nieuwegein, Utrecht, NL

➢ As primary manager of the Shared Service Center, supervised call center, data management, planning, debt and credits, and order administration personnel totaling 64 team members and 6 team leads.➢ Managed customer service for high-profile customers such as Volkswagen, Hyundai, Opel, and Mercedes, coordinating daily planning, booking, order processing.

➢ Oversaw strategic planning, management, and P&L for the e-commerce function, with full authority over all areas of logistics, warehousing, marketing, customer service, financial control, and budget administration.➢ Developed and marketed e-business concepts, including penetrating new markets. Managed vision, daily activities, and direction for a total of.

➢ Orchestrated all aspects of operations, administration, and finance for European marketing and customer service.➢ Provided strategic direction and leadership to a cross-functional team of more than 50 CSRs, team leaders, and management personnel.

Bsc, Business/Managerial Economics

Business Coaching, Coaching

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Executive Mba, Business Administration And Management, General

Bsc, Business Economics And Logistics