Marko Ladis Email & Phone Number

Hamburg, Germany

Looking after Jabra’s largest enterprise clients as the most senior technical resource in EMEA region, for both internal colleagues and business partners on post-sales inquiries and escalations on all collaboration products. As the foremost technical resource in the EMEA region, I've worked collaboratively with multiple departments, notably the Sustaining Engineering and R&D teams, to foster innovation and product refinement.Specialized in:- Post-Sales Support: Efficiently addressed inquiries and tackled escalations pertaining to all collaboration products, ensuring top-tier customer experience.- Issue Resolution: Played a pivotal role in rapidly identifying and resolving complex technical challenges, strictly adhering to the structured escalation process to guarantee timely solutions.- Knowledge Transfer: Regularly conducted sessions and workshops to disseminate vital product and technical knowledge across departments, fostering an environment of continuous learning and collaboration.- Content Development & Training: Pioneered sessions and workshops to impart vital product and technical knowledge. Additionally, crafted extensive training materials, procedures, and work instructions to standardize practices and enhance operational efficiency.- Stakeholder Engagement: Built and maintained robust relationships with key stakeholders, ensuring seamless communication and alignment of technical strategies with business goals.- R&D Process Enhancement: Regularly collaborated with the R&D department, suggesting process improvements and aligning them with the broader business objectives. This included identifying process gaps, creating streamlined workflows, and implementing necessary changes.

Hamburg Area, Germany

Senior AV Technician overseeing the technological robustness of over a hundred conference rooms at Google's Hamburg hub. My comprehensive suite of responsibilities encompassed:- Technical Troubleshooting: Swiftly pinpointing and remedying AV challenges via our designated ticketing platform.- Event Management: Providing flawless AV support during crucial corporate events.- Audio Optimization: Fine-tuning audio programs for DSPs to enhance sound clarity and quality.- Root Cause Analysis: Drilling down to uncover the origins of technical glitches, optimizing system stability.- Strategic Reporting: Pioneering First Day of Business (FDOB) room analyses, ensuring premier user experiences from day one.- Issue Escalation: Proactively identifying and escalating both hardware and software concerns, ensuring system integrity.- AV Installation: Spearheading the installation of state-of-the-art AV tools, driving operational excellence.I also played a pivotal role in talent acquisition, rigorously vetting potential AV support team members to ensure they met Google's exacting standards. My project leadership resulted in the upscale enhancement of 150+ conference rooms across the EMEA, aligning with Google's pursuit of innovation. I was entrusted to evaluate novel engineering designs, ensuring alignment with Google's stringent technical and quality benchmarks.Supplementing my core role, I served as a Level 3 Technician for Google's Aarhus, Copenhagen, and Zagreb offices, punctuating my service with monthly touchpoints in Denmark. I occasionally journeyed across the EMEA, donning the hat of a supervisor for third-party AV installation squads.Throughout my tenure, I not only fortified my AV expertise but also gleaned invaluable insights into Customer Service Excellence and Strategic Stakeholder Management, consistently driving value for the organization

Zagreb

- Quality Oversight: Analyzed sector standards for performance alignment with organizational goals.- Data Management: Conducted advanced calculations and statistical analyses, boosting business processes.- Database Enhancement: Developed high-end database solutions, ensuring efficient data accessibility.- Reporting: Generated data-driven monthly and management reports, aiding executive decision-making.- System Transition: Led platform shifts through comprehensive analysis, testing, and user support.This role was pivotal in sharpening my analytical skills and embedding a value-driven approach in a corporate setting

Croatia

Primary AV expert overseeing the club's lighting, audio, and video assets, ensuring optimized performance and enriching guest experiences.

Croatia

As the lead in Audio-Visual Design and Implementation:- End-to-End Production Management: Spearheaded the design, installation, and orchestration of audio, video, lighting, and specialized electrical effects, ensuring top-tier production quality.- Technical Blueprinting: Crafted detailed technical drawings, translating conceptual ideas into actionable plans.- Stakeholder Collaboration: Regularly interfaced with event organizers to align technical requirements, ensuring seamless event execution.- Strategic Reporting: Conducted weekly consultations with the director, presenting in-depth project progress, milestones, and forward-looking strategies.-Diverse Event Portfolio: Played an integral role in high-profile events and tours, including 'Top Gear Live', 'The Voice', 'K-1 Grand Prix', and 'Disney on Ice', ensuring each was executed to its highest potential.- Celebrity Engagements: Functioned as the Lead AV Technician for iconic figures such as Bryan Ferry, Snoop Dogg, Wyclef Jean, and more, underscoring my commitment to excellence in high-pressure environments.This role underscored my commitment to driving excellence in audio-visual endeavors, continuously elevating production standards and delivering exceptional value to every project

Zrce Beach

At Eldra, Aquarius Club was a paramount client. I took the lead in designing and planning their comprehensive AV, lighting, and electrical systems. During festival peak (June-September), I was on-site in Novalja to oversee installations, guaranteeing impeccable AV equipment performance. Through a proactive approach, I identified and resolved potential issues ahead of events, ensuring a flawless media presentation. Moreover, my systematic approach with routine checklists ensured equipment's sustained performance and longevity

Ipma® Project Management Programme

Modules 1-4 of the project management training are based on ICB (Individual Competence Baseline), by the International Project Management.

Associate'S Degree, Computer Science

Activities and Societies: Dean's list: 2018, 2019, 2020

High School Dipoma, Electrical And Electronics Engineering